Bad nursing conduct. Aggressive angry outbursts while doing vitals on my 1 year old baby. I changed providers immediately

If I could give this office zero stars, I would. We were scheduled for a wellness visit with Dr. Szlag. We used to see Dr. Kessel and he was amazing. Actually all of the previous doctors there were amazing. This is not the office it once was. It's extremely unprofessional there. They threatened to call security on me because I was asking questions and advocating for my son whom has a corn allergy. We will get to that after everything else. Let's start with the wellness visit. We were unaware that the mask mandate had lifted used to have to wait on the side door because my oldest son has asthama and was unable to wear a mask because his pulmonary function would drop. We would previously call the office and they would meet us at the side door to let us in. I was on the side door calling continously and the front desk was not answering. We waited and called for 5 minutes without an answer. I decided to instead go in. At this point we finally get to the front desk and we are 7 minutes late. The office policy has always had a 10-15 minute grace period . I get to the receptionist and I go to check in. She argues with me for a good 5-7 minutes and says that my appointment was for a different time then what I had told her. I tell her it's for the time that I gave her and she kept refusing this. After continuous back and forth convo, she looks at the computer again + tells me that I was infact correct with the appointment time + still insisted doctor would probably not see my child now since I was so late. She didn't apologize for being wrong about my scheduled appointment time. I ask her to speak to Dr. Szlag because I originally was only 7 minutes late and this was because I was waiting at the side door calling to be let in. Mind you, this was our first appointment with the new doctor Dr. Szlag (took months to get in) since Dr. Kessel had left. I was very unaware of the updated mask policy. She asks Dr. Szlag if she would see him and she refuses. I'm upset at this point and I ask to speak with the office manager. In the meantime the same receptionist is laughing about the situation. I walk out to take my youngest son to the restroom and my oldest is still in the waiting room and overhears her still laughing. She also was speaking poorly of me to the other receptionist in front of my son. I come back in and am told the office manager is currently in a meeting. Once it's finished she will step out to speak to me. In the meantime one of the health care workers offers me another appointment but with the newer male doctor but I have to wait there for another two hours before being seen. I finally agree to it. We are waiting in their doctors office and my son face plants into the carpet and his lip is cut and bleeding. There are two receptionist there and not one of them ask if he is okay. I ask for an incident report and then ask for him to be seen. The receptionist ignores me. Finally we get into the appointment with the new male Dr. Rohaus, and I explain our experience. Finally the office manager comes in and tells me that if I'm unhappy there, I can go elsewhere and that she would have a conversation with her staff about the experience and try to overcome the issue because supposedly this is not how her staff has ever treated others. According to the other reviews I see a trend of this happening often. It has not been the first time someone has been treated poorly at their office. Let's talk now about the wellness doctor visit with Doctor Rohaus....We were going through visit and everything looked great. When viewing my sons chart he sees that my son has a murmur which he has seen cardiology for since he was a baby. He goes to listen to his chest and tells me that the murmur is gone. I was so happy. Actually, its not gone. I recently took him to another appointment and it is still there. So thankful that they caught it because I would have put him in soccer thinking it had cleared when in reality it had not. (Finished review coming soon) Go to Springboro Pediatrics or go to Corey Davis. Stay away from this place. read more

I have been going to the physicians here since moving to town this past summer and they are great. The office staff is friendly and helpful. The nurses are attentive and thorough and Dr. Gedeit is skilled, professional, kind and a great listener. I highly recommend them. read more