1. Primepaw

1. Primepaw

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San Francisco, CA

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Primepaw

4.7 (46 reviews)
Open 8:00 am - 7:00 pm

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Services - Primepaw

Dog walking

Private dog training

Puppy socialization classes

Primepaw Photos

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Recommended Reviews - Primepaw

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Prime Paw killed my 9 week old puppy on her first day of puppy school. I picked up my mini longhaired dachshund, Olive, on Sunday May 19th, 2024. After some serious vetting of puppy schools, referrals from friends, and with approval from her vet, I was led to Prime Paw puppy school. They had rave reviews, and I have quite a few friends that had sent their 9 week old puppies to them as well with glowing reviews, so I reached out. We had an initial consultation to discuss Olive's age, size, and weight, and what the puppy day school could offer for her. During that call, they guaranteed me she would only be with other puppies of the same vaccination rate (signed off and approved by her vet before anyone comes for me there), and that due to her size of 3.5lbs she would only be with puppies of equal sizing, constantly monitored, and kept away from the larger puppies at all times, only briefly exposed to them for socialization purposes. Everyone I had talked to including the vet and various trusted pet owners, agreed sending her to be socialized at this age was well worth the incredibly minimal risk of anything happening to her. This was my first puppy, and I did what I believed was right in the moment to give her a good start. With endless reassurance she would be safe, I left her in the care of Prime Paw on the morning of Thursday May 30th. I got a call about 2.5 hours later that there was an accident with another puppy and I needed to come to the SPCA vet next door to Prime Paw. On the way there, I called again to ask how serious it was and what happened. The owner, James, wouldn't give me any details. Just said they tried to perform CPR and that she didn't make it. When I arrived, they told me she had been playing with a nearly 20-25lb bernadoodle puppy and "we don't know what happened, we didn't see it". They only heard my girl yelp in pain, then crawl to a corner and stop breathing. The vet said she was dead on arrival from pneumothorax, essentially a collapsed lung caused by blunt force trauma + impact, presumably from this other much larger dog. James, the owner, is completely incompetent to be running a business caring for puppies at this age or size. His bedside manner during the process in the vet's office was abhorrent, telling me he had a bad feeling about the day because his apartment flooded or something. He asked the vet to walk him through his 'procedures' and tell him he did everything right. I had to tune him out as I was in such shock of his comments while having to answer questions about my poor pups cremation and if I wanted her prints preserved. After I said I would be seeking compensation for the cost of the dog and all of her expenses and vet bills, he offered puppy classes for my next puppy 'when I'm ready'. An empty gesture, that only made me want to vomit at the thought. My puppy just died under his watch and he can only think about wanting my business back. I feel this was completely preventable on Prime Paw's part, and they were truly negligent in their care for Olive. An anonymous employee who was there shared with me that the bernadoodle had been having problems with smaller pups in the days prior and the negligence towards the puppies was becoming an increasing concern. They assured me countless times she would be ok under their care with her age, size, and weight, and she didn't even make it past the first half day. Video posted to their IG stories shows my dog with a large cut on her back, one I did not send her there with. Why would they continue to let her play, let alone unsupervised, in a pen with a much larger dog if she was already injured? They claim there are no videos of the incident as they do not have cameras, and again, 'nobody saw what actually happened'. This has been a complete emotional distresser and an incredibly traumatic experience for me. Save yourself the same heartbreak and avoid Prime Paw at all costs

Happy Prime Paw alum!
Ann C.

Our 4-month old, 5-lb puppy (a poodle/chihuahua/yorkie mutt) benefitted so greatly from taking the 1-month Prime Paw adolescent academy in April 2024. We balked, because of cost, but after meeting the staff and learning about the program, we committed. We're so glad we did! She LOVED it. She made a best doggy friend there who we still meet with every week for a play session at Dolores Park. But best of all, our dog (now 1-year old and 8.5-lbs) is such a badass, sweet, well-trained girl. Investing in her training taught her, and provided us, with the foundation and structure for her to thrive. Thank you James, and Stephanie, and the whole lovely Prime Paw crew!

They post daily "roll call" photos and I love seeing her happy face!
Steffanie T.

I was hesitant to try Primepaw initially because there were some "bad" reviews. No place is perfect, and you can't please everyone and you shouldn't judge a place just by a review. I reached out to other puppy schools in the SF area, but no one was responsive and proactive so I decided to go with Primepaw. The location isn't the "gentrified" SF areas some people are used to, but this is the perfect location for dogs. There are so many other resources in this area that you can utilize and knowledge share with your friends. Parking can be rough, but if you wait a few minutes, someone will be coming back to their car after dropping off their puppy and you can swoop right in. I love that Primepaw lets one person in at a time because it helps the puppy calm down a little instead of having the stimulation of 5 puppies in the same room while you're trying to check in, and put your puppy's stuff away in her box. Katsu is always dragging me to come inside, and will just stand there when she knows I'm picking her up. She's always super willing to jump into my car and out of my car in the morning when we are going to school, but she will refuse to jump into my car and jump out when I am taking her home. She just wants to go back to see her trainers and friends! I had my golden retriever Katsu attend the puppy school for the initial 12 sessions. I realized that she was LOVING the classes and the interactions she was getting. I ended up upgrading to the 20 session class. Why stop something positive right? I could instantly see a change in her behavior and she finally started to listen to me. My family members saw a shift in behavior as well when I would bring her back to visit on random weekends. She learned sit, touch, come, down, place and to look at me. I believe having her come to Primepaw also enabled her to learn more at home when I did want to teach her something new. I always appreciate the small things, and I noticed that they will help take the harness off Katsu in the morning when she sprints into class, and will help put it back on at the end of the day so I can have a more seamless pick up. They always give you a small summary of how she was doing today which is something every puppy parent wants to hear. Remember, just because your puppy is training in school, it doesn't mean you don't bring the homework back. You have to continue reinforcing these behaviors at home, and Primepaw provides you tools to do so. During pick up, the trainers are always available to answer any questions you have. I like to talk to them about her behaviors at home, things I've noticed, things I would like Katsu to do, and things that I am having issues with. They always provide you with options on how to remedy different behaviors and to reinforce good ones. Every time I listened to their instructions, there is a positive behavior change. One of my favorite things that they do is the daily report cards. I get a snapshot of Katsu's day and what she worked on/what she needs to work on. I love getting photos and videos of her because I see how happy she is. I really suggest having your puppy start here at Primepaw. I've had a wonderful experience here with the trainers Katsu definitely learned a lot. Super sad that Katsu is done with school, but I know this is the place I would recommend to everyone who is looking for puppy school. Yeah, don't even hesitate and sign up. You might even end up extending classes like I did.

James and his team are amazing! We rescued a one year old Great Dane who was unsocialized around humans and dogs while also showing signs of abuse. She was untrained and highly reactive and within days James and his team had her getting comfortable with us and the city. It has now been 4 months and she's like a new dog! Confident, attentive and well on her way to being comfortable with other dogs. She has turned into a wonderful companion and it's all from Prime Paw's and James's great work. We tried a number of trainers and everyone had wanted to give up on her so we are thankful we found Prime Paw. We will always use them given their care and expertise.

My puppy, sleeping in her crate after school
Meg H.

I am so grateful to the PrimePaw team. My puppy was enrolled in their puppy school for two months. Going in, I had been looking for a puppy daycare and wasn't really looking for the training aspect because we were doing a lot at home, but saw it as a nice bonus. I couldn't have been more wrong. My puppy has progressed by leaps and bounds through their training program. She's happy to be in her crate or puppy pen while I'm working and has learned to settle herself down when I can't give her attention (like cooking dinner). The team (James, Tori, Amalia, Kate and others) does a great job sharing what your puppy worked on at the end of the day and you can tell how much they love your puppy and how much attention they give throughout the day. You also get a report card each day and access to a google classroom with supplemental activities to practice at home. To see how much fun the puppies are having, just follow their Instagram stories, they post every day and it's always such a treat to catch your pup. In terms of pandemic safety, everyone is in masks all the time and only one puppy family is allowed in at a time for drop off and pick up, and they're always sanitizing their space, so I had no concerns there. Every time we get to school, my puppy goes wild to be let in, and at the end of the day I have a hard time convincing her to leave. And when we get home, she's always #primepawtired and sleeps for most of the evening. If you're on the fence about enrolling your puppy in school with PrimePaw, don't hesitate and sign them up right away, you won't regret it!

Katrina J.

We had the absolute best experience at Primepaw!! Our sweet little puppy went in at 12 weeks and was terrified of the wind, other pups, and pretty much everything, with a lot of separation anxiety. He quickly became a confident and well trained pup with just a few weeks at Primepaw! He learned to settle and enjoy alone time, walk on a leash, sit, and down very quickly. And we learned so much too! They provide you with great training videos that are digestible and easy to follow, and their methodology works. Kerri and the whole puppy day school team were so kind and amazing! Our pup definitely loved it and would run in so excited every day. We couldn't recommend them more highly! Also a big positive that they are open 8-5, and drop off / pick up was super easy. They are very thoughtful and cautious with the puppies' health and flexible in addressing the needs of each puppy individually. We drove all the way from Marin to Primepaw and it was definitely worth it. Thank you Primepaw!!

Daisy has graduated from lots of PrimePaw classes!

I have been working with James, David, Dom, Steve and others at PrimePaw for going on 5 years now and they are an AMAZING team. They are very attentive to the special needs of our dogs and have helped us and our dogs so much. Their classes and training methods are highly evolved, extremely effective and FUN for us and the dogs. Our dogs are very fearful, which manifests in different ways for each of them. PrimePaw helped us train and and manage our two poorly socialized rescue dogs we adopted right before the pandemic. Through training, enrichment, boarding, and properly supervised socialization, they have helped us enjoy the process of training our dogs and enabled all of to have a happy life together. I am particularly impressed by how the PrimePaw staff has poured their heart, soul and time into helping us and by their professionalism and responsiveness. I trust PrimePaw completely. I am so grateful we were referred to PrimePaw by a veterinary behaviorist almost 5 years ago as I do not know what we would have done without their love for our dogs and their support. It's been fun!

sandra d.

Primepaw puppy school gave our dog Hank an amazing foundation of training, socialization and care. Highly recommend.

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Ask the Community - Primepaw

Review Highlights - Primepaw

We tried a number of trainers and everyone had wanted to give up on her so we are thankful we found Prime Paw.

Mentioned in 18 reviews

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Citizen Hound - Toby's pack with Shannon!

Citizen Hound

(147 reviews)

Marina/Cow Hollow

This is a bitter sweet review as we are moving and are outside of the coverage area. There are not…read moreenough superlatives to describe the Citizen Hound experience. Every dog walker and employee is exceptional, treating our dog as their own. Special shout out to the amazing Wes (our first walker), Alex our interim and finally Grace (gonna miss your beautiful face and great commentary on the daily recaps). Hopefully with little Niko leaving it frees up a spot for some other lucky dog to have the best experience. Love you guys, forever thankful.

Citizen Hound has been an absolute gift to our family for over 7 years. From the moment David came…read moreto meet our tiny 9-week-old puppy, we knew they would be in the best hands -- and we were right. The entire team has shown incredible love, care, and professionalism every step of the way. They've not only given our dog years of fun, exercise, and socialization, but they've also helped us learn so much as dog owners. Every walker we've met has been warm, reliable, and clearly passionate about what they do. Our dog absolutely adored their time with Citizen Hound -- the excitement when they arrived said it all. Knowing they were with people who treated them like family gave us complete peace of mind. They're more than just a dog walking service; they're a community of people who genuinely care. We'll always be grateful for the joy they brought to our dog's life, and to ours. If you're lucky enough to live in their service area, don't think twice -- your dog will thank you every single day.

Janell's Happy Dogs - Janell's Happy Dogs in the Bow Wow Bus

Janell's Happy Dogs

(54 reviews)

SoMa

After just two months of training, the difference in our dog Spoon has been incredible. We can't…read morerecommend her highly enough. When we started, Spoon could be unpredictable and we weren't always sure how to help him succeed. Through her guidance, patience, and consistency, he's become a much more confident and well-behaved dog. He now follows a routine, responds to commands, and has successfully transitioned into her group walks twice a week. What impressed us most is how in tune she is with dogs and their behavior. She has a natural ability to understand what they need while also teaching owners how to communicate with them effectively. As first-time dog owners, that support was invaluable. We're so grateful for everything she's done for Spoon and would highly recommend her to anyone looking for a knowledgeable and caring trainer.

We worked with Janelle to help our three-year-old rescue who was showing some reactivity with other…read moredogs, and to reinforce basic commands like sit, down, and leave it. She brought a few dogs from her pack to one of our training sessions and walked us through a structured desensitization exercise, which was incredibly effective. After just one session, we saw a clear improvement and have had very few issues with our dog outside since. Janelle is straightforward, knowledgeable, and clearly understands dog behavior. We appreciated her practical approach and the results we saw so quickly. We'd absolutely recommend her if you're looking for real progress.

Top Dog SF - Puppy Head Start student Chester meeting Luna as he becomes a Top Dog SF Ranch Dog!

Top Dog SF

(153 reviews)

Parkside

I can't say enough great things about Top Dog SF! This might sound a little unconventional, but I…read morejust hosted a 10th birthday party for my dog here after he went through a really intense health journey last year so this milestone meant everything to my family and I. From the very beginning, the process was incredibly smooth. Reaching out through their website and coordinating the booking for a non-hosted event was so easy, and the communication was clear, responsive, and genuinely helpful. The space itself was absolutely perfect and exactly what I was looking for to celebrate with close friends and family. Everything came together seamlessly, which made the day even more special and stress-free. I catered food and brought my own decor and it was an easy set up and takedown. I'm so grateful to the team at Top Dog SF for helping make this meaningful celebration possible. I would 100% book here again. Thank you so much!

We love Top Dog! If you want peace of mind, I highly recommend Top Dog. They've been a massive part…read moreof our dog's life for over 4 years, through puppy school, walking classes, and now regular ranch outings 3 days a week. The bond she has with the Top Dog team is incredibly special. They're accommodating and communicative with scheduling and focus on safety. They are brilliant at managing dog dynamics, making sure every dog is grouped with similar temperaments. They genuinely put the happiness and well being of the dogs first and we're lucky to have Natalie and the Top Dog team in our dog's life.

Little Dog Chateaux - Cowboy earned another title!

Little Dog Chateaux

(84 reviews)

Inner Richmond

Ceslie has been a game changer in my dogs' training journey. I highly recommend her to anyone who…read moreis considering a trainer. I have two high energy pit mixes whose leash reactivity had gotten worse in the past half year, and it had reached a point where it was unmanageable because they would start barking and lunging at other dogs even from a healthy distance. I met with a few trainers to get a sense of their methods and styles, and Ceslie felt like the best match because of how she took the extra time to know my dogs and understand their behavior before recommending a plan, compared to others who jumped into training without asking many questions. There was a noticeable difference in how my dogs responded to Ceslie after their first class. She was thoughtful in customizing a plan that fit their needs, from teaching proper corrections to reinforcing obedience to providing the right equipment. She also taught me how to be a better handler (something often overlooked in training!), and it's truly strengthened my relationship with my pups. We had weekly sessions over the course of a month and there has been significant improvement in my dogs' behavior. Walks are stress-free and enjoyable again because we're able to bypass other dogs without issues, their door etiquette has improved, and we're now slowly working on their separation anxiety (slow and steady process but we're making progress!). Ceslie has been incredibly supportive and responsive through it all and I'm very grateful for her guidance with what I thought was a hopeless situation. I'm now considering sending the pups to her daycare program!

Bringing a ridgeback into our family and pack of little dogs was a major shift in dynamics - Ceslie…read morehas been an incredible resource for training, walking and boarding!! We have loved partnering together, with her easy, professional communication, reliability, fun and safe walks with a lot of exercise and socialization....and her commitment to setting our pup up to thrive! Our dog is always so excited to go out with Ceslie, coming home from walks and/or boarding tired and happy, with her tail wagging!

DoggieWalks - Peek-a-boo

DoggieWalks

(79 reviews)

SoMa

I have only used DoggieWalks for dogsitting, so I can't speak to their walking services. My…read moreexperience has been in 2023. All but one of their reviews seem to be from several years ago, before the company changed ownership. It seems like this used to be a great company. Under the new ownership, it seems like a mismanaged company that can't be trusted -- at least for dogsitting. The dogsitter herself seems great and my two dogs really liked her. She watched my dogs at her place twice in 2023. The first time -- a short stay -- all seemed good. The second time -- a week and a half -- my dogs and all of their things (beds, leashes, toys, etc.) came back smelling disgustingly musty. It turned out that their beds were moldy! (They were not moldy before the dog sitting.) I had to bathe my dogs and wash their stuff twice to get the smell out. But I still had to throw out one of the dog beds because the mold would not come out. Luckily, my dogs haven't gotten sick from the mold (at least not yet). When I reported all this to the DoggieWalks administrator, her response was "not a problem." In addition, the billing and customer service leave a ton to be desired. Both times I used DoggieWalks, they tried to overcharge me. The first time, they sent me an invoice with an amount that made no sense. I wrote back to explain what I thought the total should be, based on their rates, and they wrote back to agree. They gave me instructions for paying by Venmo. It didn't seem like a big deal the first time. The second time, a few days went by and I had not received an invoice. I honestly wondered if they were delaying it because they were trying to figure out how much of a discount to give me due to the mold conditions. Nope -- several days after picking up my dogs, I got an email and a text from them asking me when I was going to pay the invoice that they had supposedly sent. Their email mentioned an amount but did not attach an invoice. I wrote back to say that I never got an invoice and I needed to see it before paying because the amount they mentioned seemed high. Later they emailed me not an invoice (which apparently didn't exist, despite their claims to have sent it to me), but screenshots from their system showing how much I owed. It was $120 less than the amount they had put in their email asking when I was going to pay! They didn't provide payment instructions, so I asked for them. The response was "Shoud be in your Venmo." What kind of customer service is that? Then they gave me a name that doesn't exist in Venmo (it's a person's name, not DoggieWalks). I had to write back for clarification before receiving the correct name to Venmo. The billing was finally straightened out, after 12 emails and texts back and forth, with no apologies, no explanations, no discounts offered. Use this company at your own risk...

An amazing experience all around. So convenient, punctual, incredibly professional. Booking was…read moresuper simple and I was so impressed by the care and diligence.

Primepaw - dogwalkers - Updated July 2026

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