Excellent service. Clean and spacious van and very courteous driver. Took care of all our luggage…read moreand ride was impeccable. Thank you

Excellent service. Very communicative. Highly recommend! No…read moredrama in booking. Veryy communicative. Good van . Clean . On time. no issues.

Courteous, Professional, on time, good driver. Respectful of privacy. It makes everything very easy.read more

Courteous, helpful. Everything was on time and smooth. Definitely recommend this company.read more

We were very happy with this family-owned business. We got a ride to and from San Francisco from…read morethe east bay. Friendly, helpful, and very flexible (we changed our time a couple of times). We wouldn't hesitate to use them again should the need arise.

Thank you Bay Star Shuttle for getting our large family of 8 adults and 3 children to SFO with no…read moreworries. And providing booster seats for my grandchildren as well as keeping our infant car seat till we returned. A long day of travel back home Harry got our screaming grandchildren and family back home safely. Thank you again Bay Star and Harry

I had to book for someone that requires ADA accommodation (wheelchair) and the chauffeur was very…read moregreat with assisting start to end. Wishing the driving could be a bit smoother but overall satisfied with the service!

Planning, execution and follow up were amazing! Highly recommend Sal's for corporate transfers…read more(individual and group).

I have been an avid customer of Bay Star Airport Shuttle…read more The Driver is prompt , courteous and friendly. The driver is very thoughtful of the needs of the passengers especially the elderly. He assists in helping the elderly in getting in and out of the Sprinter to prevent any falls. He is a very careful and a safe driver especially in the freeway and busy streets of San Francisco. The Sprinter is also immaculately clean and smoke free. Our group's favorite driver is Harry. God bless him, Sonja and the staff of Bay Star Airport Shuttle.

Another wonderful experience with Bay Star Shuttle! As always, Sonya was patient with all the…read morequestions for a large group. Harry was prompt for a 3 a.m. pickup and got our church group to SFO in a timely manner. Our family will continue to use them for our family trips and if my church group needs another large group pick up, there will be no hesitation in scheduling with them again. I will continue to recommend them because I know they are trustworthy and offer the best service!

CV Airport Taxi... THE BEST!! My name's Mark Latsha, from…read moreHayward. Call them and ask for Jacob (owner) to give you a ride. Spacious Luxury Vehicle, kind-hearted driver. Reasonable rates. Helps you get quickly to the Airport.

Pre arranged for early morning trip to OAK airport. Abrahim communicated well, was on time, and…read morehad a clean smooth ride. Even a flower arrangement for ambiance. Stress free. Would use again.

I have been a loyal customer of Eagle Towncar for over five years and highly recommend their…read moreservice. Their vehicles are always spotless, comfortable, and well-maintained. They consistently exceed my expectations with their professionalism and punctuality. I rely on them completely for dependable, first-class transportation.

I have been using Eagle Towncar for over 10 years for business and family travel. Hashim is…read moreabsolutely the best driver! He is 100% on time, he is an excellent driver and his cars are always emasculate. I highly recommend Eagle Town car for your transportation needs in the Bay. Tim Rohr

Starline is the only airport car service my family trusts due to their elite professionalism and…read morehigh quality service. Volkan always comes through to ensure our transits to and from the airport (whether it be SFO, SJO, or OAK) is smooth and seamless. Any requests or feedback are always well received and supported and Volkan understands the value of building relational trust with all of his clients. We've been using Starline exclusively for many years and are thankful we found them after having negative experiences with other companies who didn't come close to providing the customer service that Volkan and his team do every time.

Volcan was on time both coming and going. An excellent driver with a comfortable car. He helped…read moreus with the luggage at the Amtrack station (both my wife and I are 90 years old) We would recommend his service.

Great service. On time, professional, everything went without a hitch. Our driver was awesome. Big…read morefan and will use again for sure.

Varinder's response (the business owner) came six months AFTER our trip--an extremely delayed reply…read morethat is filled with inaccuracies and completely lacking honesty or accountability. We also have documentation, photos, and our printed reservation confirmation--including the special accommodation notes--that clearly show what actually happened. To clarify the timeline: 1. Reservation Made in Advance We reserved transportation several weeks in advance, specifically requesting the correct ADA-capable vehicle to accommodate passengers traveling with fully motorized mobility scooters, along with our group and luggage. These accessibility needs were clearly documented in our reservation. 2. Wrong Vehicle Arrived for Pickup When the driver arrived at our home for pickup, the vehicle was not the ADA-appropriate van we reserved and could not accommodate our passengers or their scooters. When we contacted ABC, the only solution offered was to send a second van hours later and at nearly double the cost--which would have caused us to miss our ship's departure entirely. This left us scrambling to salvage our travel plans. 3. We Called Ahead to Confirm Our Return Ride Because of the problems at pickup, we proactively called ABC before our return date to ensure the correct vehicle would be sent and that we would not experience the same issue again. Even Varinder admits in his response that we "again" requested the correct van for our ADA passengers--which simply confirms that the proper vehicle had already been requested and reserved from the beginning. 4. ABC Cancelled Our Return Trip During that call--three days before our scheduled return pickup--ABC's response was not to reassure us or correct the issue. Instead, they canceled our return transportation outright. No alternatives were offered. No assistance was provided. There was zero customer service or effort to help resolve the situation. That is why my original review was posted after ABC canceled on us before our return trip. For anyone traveling with ADA accessibility needs, mobility devices, or larger groups, I strongly recommend not relying on this company. Our experience showed they cannot be trusted to provide the vehicle you reserve or support customers when serious problems arise. Fortunately, after ABC canceled our return transportation, we were able to book Uber XXL vehicles, which ended up being far more reliable. You can schedule Uber rides in advance, and they came through when we needed transportation the most. Lastly, I want to be clear that I rarely write Yelp reviews. I am not someone who goes online to criticize businesses without reason. When I do take the time to write a review, it is because the experience was significant enough that others deserve to know about it. This review is intended as a serious warning to potential customers so they can make an informed decision and avoid the same situation we experienced with ABC Shuttle Service. -- Updated 3/13/26 -- in response to Varinder's continued dishonesty.. We NEVER stated that the scooters were foldable. From the start, we clearly disclosed our ADA passenger needs and completed the reservation online, including written notes specifying the mobility scooters and accessibility requirements. ABC never asked whether the scooters were foldable, and if that information was important, it should have been confirmed when reviewing the reservation details that were submitted. The luggage count and all other information were included in the online reservation at the time of booking. This indicates the reservation details were simply not reviewed before assigning the vehicle. The issue here is not miscommunication on our part--it is ABC's failure to review the reservation and properly plan for clearly disclosed ADA needs. We also reject the implication that the reviewer is not connected to the reservation. The last name on the reservation matches mine, and your own response acknowledges that multiple people--myself, my sister, and my mother--contacted your company about this booking to ensure the correct accommodations were arranged. We made multiple efforts to confirm the details in advance. In short, we over-communicated to prevent exactly this situation, while ABC failed to review the information provided and assign an appropriate vehicle. Questioning the legitimacy of the review instead of acknowledging that failure only reinforces the concern that ABC is deflecting responsibility rather than addressing what actually occurred.

Sam's club shed- The delivery gentleman was absolutely outstanding! He called ahead with an…read moreaccurate ETA, arrived exactly on time, and immediately assessed the drop-off location to make a smooth plan. He executed it flawlessly and was incredibly professional, friendly, and easy to work with. Highly recommend this seamless service!

I finally have time to write this review. If I could, I would give zero stars…read more What ridiculousness!! AIT is in the business of taking your money and screwing you over!! In the middle of April of this year, I had an issue with a tangled walking belt, on my Pro-Form treadmill. I originally bought the treadmill from Costco. I called the service phone number, provided on the Pro-Form user's manual. A representative named Sheila explained everything to me, and I paid for the service fee and a new walking belt, over the phone, since they required an upfront payment. I was told by Sheila, that someone from AIT Worldwide Logistics (a third-party service company), would call me to set up a service appointment. About 5 days later, a representative named Henry from AIT Worldwide Logistics calls me. I tell him that a walking belt has already been delivered, and I just need to make a service appointment. He asks me what day and time I preferred for the appointment. Since someone is always home, I told him any day and time was fine with me. Henry then set up an appointment for May 7, 2026 at 12:00 pm noon. On the day of the appointment, the technician never showed up. I called AIT Worldwide Logistics right away, and I informed Henry that the technician was a no-show. Henry tells me the May 7th 12:00pm noon appointment was never actually put into their system, and there was some kind of mixup. He tells me in order to set up a whole new appointment, I would have to wait 3-5 days for a phone call, from Michelle, who is the lead dispatch coordinator. I waited and on the fifth day, I still never got a call from Michelle. So I call AIT Worldwide Logistics again. This time instead of Henry, a female representative named Janet, answers the phone. I had to re-explain the situation to her. She basically tells me the same thing Henry had told me, that I would need to wait for a phone call from Michelle. Janet tells me she will leave a note, and let Michelle know that I called. I wait another week, and I still received no response from Michelle. Since I had not heard from Michelle, I called AIT Worldwide Logistics once again. Henry answers the phone, and I explain to him, that I have not gotten one single call from Michelle. I asked him if he could give me Michelle's phone number, so I could speak to her directly. He tells me he is not allowed to give out her number. At this point, I was not even sure this Michelle person even existed. Between AIT Worldwide Logistics and Pro-Form, I lost track of how many times I called, to follow up with them. I lost track of how many times, someone promised to call me back, but never did. I lost track of how many different representatives, I had to explain my situation to, because a new representative answers the phone, every time you call. That new representative, then ends up opening a new case file, when one is already open. I have asked on numerous occasions, if I could just speak to the previous representative, since they already know my situation, but they continuously denied my request. So bizarre. We basically got the run-around for about one month. Pro-form continued to promise us that AIT Worldwide Logistics, would eventually be able to set an appointment for us, but we could not wait anymore. I decided to keep the walking belt, since it was already delivered. After some more back and forth, I was able to get a partial refund, but what a humongous waste of a customer's time. Apparently AIT Worldwide Logistics is known for flaking, leaving customers high and dry, and having very poor communication skills. And when you call them, they frequently put you on hold, every single time. In the midst of all this, I learned that AIT dispatchers, may or may not schedule appointments, without confirming availability first, with the local technician. Which in turn ultimately results in last-minute cancellations, or simply no-shows. It appears that what they have, is an extreme lack of proactive communication. I hope AIT Worldwide Logistics, makes significant changes, to improve customer relations.