We had some damage to our metal siding after we had some work done by a landscaping company. All…read moreCraft Exteriors was working on a neighbors house, so we decided to give them a call to see if they could send someone by to give us an estimate to repair the damage. Chad came by soon after and took at look at the situation, promising to get us an estimate by the next day. (He also noticed some of our gutters needed a couple of extra screws, and he just fixed that for us while he was here. Thanks!) We got the estimate as promised and were surprised that it was not as much as we feared it might be. Chad told us that it might be up to 30 days before they could know what day they could come by to do the work, but they called just a couple of days later and it was completed the following day by Jesse and Jared. They did a great job! (That included retrieving the pieces of the replacement siding we had stored in the rafters of our garage (Jenga-style). We will probably need a window replaced sometime in the next year or two and we already know who we will call. Recommend!

Asked for an estimate for putting a gable vent. Jamie came out and said there wasn't enough air…read morevents and suggested to call an insulation person. I got an insulation person out and he said there was plenty of venting available for a fan. Then a large estimate came and it also said I had to get an Electrical permit. After learning how to get a permit and paying $25.01 for it I send multiple texts to Jamie and waited for a response. I finally had to email him to get a response. The last email he changed his mind! He suggested "I recommend having a mechanical company--whoever did your furnace and AC--take a look to see if they have a better solution" I thought the customer was right when asking for something I've done before that I know works. If he didn't want to do the job, he should have told me a lot sooner! No very happy with this company.

Disappointed; needed roof looked at to address a leak. They responded quickly but didn't address…read morethe leak, only talked about existing hail damage(nowhere near the leak)and the need to replace the roof. Three other companies came to look, not one suggested the need to replace the roof, all were focused solely on source of leak. It wouldn't have been so bad if more options were given other than a full replacement of a roof 10 years old. He left without giving any sort of estimate regarding the replacement, I let it be known that we would be getting other opinions so I am not sure how I would been able to make an informed decision without something in writing. He also wouldn't leave me his business card when I asked for one; the entire interaction seemed off. To me, it seems like he must work exclusively by commission since he immediately only offered one, very expensive solution.

From the owner: O.C. Exteriors & Construction, LLC provides residential and commercial roofing, windows, and siding…read moreservices to Rochester, MN, Austin, MN, Cannon Falls, MN, and surrounding areas.

The windows we selected are beautiful. The installation guys were kind and professional. My Dad…read moreencouraged us to go with Anderson. He liked Anderson's quality, and they were the only brand he used. Dad said to go with the Fibrex, which we did. We live in Minnesota where the temperature changes are extreme. If windows don't last, they're not a good value. We're very pleased with our Anderson windows. We've gone through a few winters with them and they're just as beautiful as the day they were installed. Everyone at Ryan Windows and Siding was a breeze to work with. Thanks!

I recently had a window replaced on the first floor of my townhome. I was concerned about some mold…read moreand rot around the window and was hoping it didn't continue past the old window frame. The window replacement went smoothly and they assessed the situation and noted there was thankfully no other mold or rot below the old window. But they also made sure to spray some insulation of sort (if I'm remembering right) or some type of protectant to ensure nothing happened in the future. And on top or that the window is such nice quality and i know it will last several years. Thank you Ryan Windows and Siding!

If I could have rated 0, I would have. My property is a rental, and you were the only company that…read moremade me be there for the consult. I drove 2 hours to go to the 6:00 consult. At 5:10 I received a call that my consultant would be a little late, so I respectfully anticipated he would be 15 minutes late. At 6:36 and at 6:57, I tried to call the company to see where they were at, no one answered, and the system hung up on me. At 7:27, I received a call from Mad City stating that he would arrive at 9:00 or I could reschedule. Due to the fact that I drove 2 hours and took time off of work to be there for a 6:00 appointment, I stated that I would have him come at 9:00. They stated that he would give me a quote and not go thru the whole company profile so that I could get on the road. I talked with the customer service person and explained my grievance about the time, and they stated that they would talk with a supervisor about and see what they could do. Not only did you take up my time, but it also inconvenienced the tenants. When I got the quote, it was the highest that I received and I explained that to him. I showed him the other quotes, and he came down in price but not even near the highest price one with Pella Windows (better quality window and matching colors), I told him that Mad City price was too high, he called someone to try to get a marketing special. Why wouldn't you offer the best price possible in the first place!!! I received a call back the next morning to see how the consult went, and I again explained the situation, and she said that she would have a supervisor get back to me. I HAVEN'T HEARD anything from Mad City. Not great customer service after the fact or if you don't get the sale. Too bad because I have other property in other areas and you won't get my business and believe me, I wouldn't refer you to anyone.

Going to have them do some work they asked for half done we gave the salesman a check then we were…read moreto pay the rest when job was completed . They didn't despair our check instead the ran it as a ach then less then two weeks later they did another ach for the final payment the job hadn't been completed it's about 12 eeeks out !

Travis, Mike, and Brad did excellent work replacing our windows despite the eight inches of new…read moresnow. They were timely, courteous and polite. The workmanship and attention to detail was excellent. We will be contacting them for our next set of replacement windows.

my experience with Pella was less then positive! Had spoken with Chris Wilson about a yr ago and…read morehad written up an order for a patio door, Chris was great! a yr later I'm ready to order and they tell me the opening for my door isn't big enough, I call the contractor who built the house and he says it's a standard door! Pella tells me they can't even special order and offer me a door that is nothing like what I wanted, very disapointed with their customer service! Called Renewal by Anderson and was able to get the door I wanted with no problems! Be careful when dealing with Pella installation crew!!!!

This was the second time I had worked with Bob's Construction, the other time was about 5 years ago…read morewhen I had a new roof put on my townhouse. The first time they had to come back and do a couple of noticeable fixes on the shingles, but overall were kind, responsive, and quick to make things right. That's why I went with them a second time to roof my garage. Unfortunately the second time around may have just been the worst experience I have ever had with a business in my life. First I was told 5 to 6 weeks, which was very close to the closing of the sale of my home in 8 weeks, of which Bob's knew the timeline and the fact that it was contractually part of the sale of the home. They reassured me there would be no issues and they would get the work done before the closing. I was then called by Steve, a salesperson who worked for Bob's, who told me that if I brought 50 percent of the payment down that day, he could get the work done in 2 to 3 weeks time. His reasoning being that there was a lot of homes that they anticipated having to do storm damage repair on, that ended up not needing it, so it freed up space on their schedule. Of course I jumped at that, left work early, and brought a check to him before they closed that day. After 3 weeks of radio silence I called and was told that I wasn't on their schedule for the following week, so call back in a week. This happened twice, so by week 5, I emailed Steve again and was given the response "I will get it done by your closing". No timeframe, nothing scheduled, just that. The week before I closed on my house I had to call them again and was told they would be out on Tuesday. I cleared my driveway and garage out for them and no one showed. I called again and was told they couldn't get out until Thursday and guess what, no one showed. Then I was told they would guarantee it would be done Saturday and I even got a text from Steve around noon that said "They are just finishing up on a roof and are on their way over to do yours". I bet you can guess what happened next, nobody showed up. I tried multiple times to contact Steve, but he was up at his cabin with spotty cell service. Then randomly a van shows up on Monday to complete the work. A few other things to note that made the experience even worse: There was a wasp nest discovered in the garage and a Bob's Construction employee sprayed Raid all over both of our motorcycles and convertible. (We would have moved them all out had we known when they were going to come and do the work.) The same employee had greasy hands and left grease smears and handprints all over the fresh paint on the side of our garage. Bob's Construction was also asked to quote us on repairing any rot on the underside of the roof and were out 2 times to inspect it. They nailed new facia boards over the old rotted soffits and told us, sometimes those things are hard to see at first. We had to contact another company to fix their work and replace the soffits. I was also quoted $700 dollars more than a competitor to replace a window, when I specifically asked for the least expensive option. I did get an email from Dave Ryan, president of Bob's Construction who told me the reason there was so many delays was because of an excess of storm damage on homes they had to play catch up on, which is directly contradictory to what Steve had told me in the beginning of the process. He gave me a whole slew of excuses, that were different from everyone else's, which shouldn't surprise me that if the lies are starting at the top of the company, they find their way to the rest of it. The reason I wanted to get this out was to inform others of the poor business practices and customer service issues Bob's Construction has and hopefully prevent them from going through all the time and stress I did for subpar work.

Kelly and his team of experienced installers - some with more than 25 years installing siding, did…read morea fantastic job replacing the siding on my home. They worked with me and my insurance company to get the job done right and on time. My home looks awesome and I have had numerous compliments from friends and neighbors. The job was started exactly when Kelly said it would be, and ended right on time too. I've used Bob's before and have had the same professional and caring experience every time. They treat me like family and treat my home as they would treat their own. The product they recommended was top quality and I hope to get years of life out of it. The install crew accidentally damaged my soffit during the process, and it was repaired the next day, no charge. I understand sometimes things happen during a project; it's how they are handled afterward that makes the difference...Kelly took care of the issue and it was painless to me. What more could someone want?