I'm rating All Craft exteriors 5 stars even though I have not seen any of their work. (I live in a different state)
Why would I give a company 5 stars when I haven't seen what they do? Here's why:
In 2013, my son needed a new roof so we contacted several roofers we found on ANGIES LIST. We provided each with a professionally drawn commercial roofing spec obtained from a friend who is in that business.
Of all the companies we contacted, Darrien said he would contact me with an estimate but never did.
Toby said he would contact my son to get access to his attic. He didn't.
Rodger said he would email me an estimate. I'm still waiting...
Ryan said he would check the roof the next time he is in Winona. Still waiting...
Another contractor told us he could do the work but "I'm not the cheapest". He didn't give us a written estimate.
So we gave up but revisited this again during the early months of 2014.
My son contacted All Craft exteriors who promptly got back with us and provided a written estimate. They revised the estimate to reflect some additional work after climbing the roof. All my questions about work needed, licensing, permits, timeframe etc were answered right away. An email sent to All Craft at 10PM at night was usually replied to at 10:15PM. I did not have to wait days for Brent to call me back. This impressed me because it showed interest on their part to want to work with me as a customer.
The work was performed right on schedule (a day's delay due to rain) and was completed within the timeframe originally set by All Craft. A final invoice was sent and shortly thereafter a lien-waver which marked the conclusion of the job.
I spoke with my son a few times during the process. He took pictures of the roof, both in progress and at the end. He told me it looks really nice. On asking him how he would rate the contractors on workmanship, cleanliness and professionalism, he said they were 5 out of 5 stars.
The true test will come after some heavy rains at which time I might add or edit this review.
Replacing a roof is an expensive proposition. A reliable and trustworthy contractor who takes his customer seriously is essential. I feel I made the right choice by using All Craft. read more