Excellent facility! I had an ACL & meniscus injury to my knee from playing basketball and was put…read moreon a 6 month waiting list in the public system. Had my doctor send my referral here, and got my mri done within 2 days! Very clean & peaceful clinic compared to public hospitals! Efficient & professional staff.

They are pricier than other clinics I have used. They were quick to get me in for MRI which was…read morewhy I absorbed the $205 additional cost compared to another clinic that had appointments 4 days later; and I was out the door of their neat, modern, compact clinic with a disc in under an hour - however it's been 4 full business days, 6 total days and still no report from Radiologist. I did not go for an MRI out of curiousity - I went because of acute undiagnosed pain that is being treated with narcotics and anti-seizure meds. But - In the current health care arena - nothing happens until my doc receives Radiologist report. So I'm feeling that Priority dropped the ball on their turnaround from booking MRI to reporting on results. Without results, it's a meaningless, expensive painful exercise.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

I had an X-ray and ultrasound this week and all the staff were super friendly. Made my visit a…read morebreeze. I don't know what other people are talking about, being rude and things. In the waiting room, an exceptional picture show on TV, while you wait, makes time fly. There is free parking a block away at the mall. If I have to go again, I will choose them, Istvan

Despite the poor ratings, the only reason I came here was because the New West location is open on…read moreSaturdays from 8 am to 4:30 pm. They only offer drop-in on Saturdays. This review is based on my experience. I arrived within the hour of closing and waited about 15 minutes. The receptionist was friendly & polite. The x-ray tech was just doing her job. They're located on the second floor next to Walmart at the Royal City Centre Shopping Centre. The place looks clean but I didn't think they had sanitized the x-ray table prior to me entering the room. There's free parking in the building below. There are other locations mainly in Vancouver area. Unfortunately all locations have different hours of operation which is not stated on their website. You will need to call the location you prefer. They state there are priority bookings available but when I inquired at the New West location, she wasn't able to answer questions. Is there was a charge for a priority booking? When are priority bookings available? She just said 'they have very limited spots' which doesn't clarify matters. Make sure you bring your Care card and call ahead of time to check on wait times.

I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

Went to get my X-ray done as a walk-in few weeks ago. It was my first time getting an X-ray so I…read morewasn't sure how things would be like. I handed my Dr's order/request along with my health card to the lady. Now, there were 3 people behind the desk (2 front desk & 1 possibly a tech off duty), and they were laughing at the reason why I would need an X-ray. I felt quite bothered that I had the urge to explain, but the more they kept discussing about it & laughing. Honestly, I'm in the health field as well, and that kind of behavior was definitely not professional. Plus, why would you question my Dr's request? As I was called in, I was given a disposal gown, explained that I'd have to really pull on the tie to stretch it & then I was directed to a curtained change room. As I was opening the gown, I honestly thought I ripped it or didn't do it properly because the edges of the gown were quite stuck together & the tie also fell on the floor; which I had no idea it was detached. On my mind it was attached to the gown, like a normal gown. So I found that out when I stuck my head out & asked if I did it right & told her the tie fell. Then she explained that it's fine, I just have to really pull the tie to stretch it. It was a "oh my gosh! Like duhh!! " kind of moment. Inside the X-ray room, she was able to explain & guide me throughout the procedure, which I appreciate. Despite the unprofessional behaviour up at the front desk, I really appreciated the service with the X-ray. For that I'm giving 4 stars.

For a diagnostic lab it astonishes me that more people have not noted how comically inaccessible…read morethis place is to someone, like me, who is old, has a mobility/balance problem, arrives by cab and uses a walker. Surely there are others like me. One alights at the garage entrance, not at a front door with Heaven forbid elevators. There are golf carts (I am not making this up) available to drive the patient (and walker) up through the garage to the destination floor. That is just the beginning. After some twists and turns there is a looong corridor to walk before reaching the lab. Repeat to exit once the lab work is done. Then, down at the curb, you get to wait until an Uber driver succeeds in finding that particular Oakridge garage entrance. There were some absolutely lovely Garda people who let me sit under their awning, helped talking with lost drivers and finally went out into the street to guide the Uber. The lab people were helpful and professional, hence the three stars.

I was referred to Bellingham Advanced Medical Imaging for an X-ray by my physician. Both the front…read moredesk staff and the radiologist were very friendly, warm, and professional. I did not feel rushed or that I was on a conveyor belt. Everyone took their time to explain procedures and processes. My results were at my physician's almost immediately, and I had my results a few hours later. Very impressive. Highly recommended! Jason, you rock! Best X-rays ever!

Stellar care from BAMI! Excellent techs, professional…read moreoffice staff, and fast reads on studies, it's worth the drive from Skagit, 100%. The radiologist even came in to let mw know the preliminary results at my first post-op ultrasound, and I've heard from others that my experience wasn't just a one-off!

I have had two bad experiences at West Coat Imaging. The first was when I had a x-ray of my chest…read moreand clavicle and no fracture of the clavicle was reported. I asked for another x-ray and the report said I had a fractured clavicle which had not changed since the first x-ray which did not report it. If I did not have the second x-ray my Dr would have missed my fractured clavicle. When they did the second x-ray, the technician said I did not need to have my shoulder x-rayed again and I said that was okay, but when I went out front they wanted me to sign a form saying I had refused to have the shoulder x-ray which I had not.

Receptionist was on a personal call and didn't look up for 5 minutes, though I was the only client…read more Technician hurt my hand positioning it and missed the tiny broken bone in my hand, later diagnosed at the hospital. Do not recommend

***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

I arrived today at 2:45pm and was out by 3pm! Staff were very nice and efficient, I really…read moreappreciated them.

Dr Hassan is the family doctor for my family for the past five years and I appreciate the quality…read moreof care he has give to my family in all this time. We are very satisfied with having him as our family physician.

I want to thank Dr Riaz-ul Hassan for the care he has shown me over the years he is great caring…read moredoctor​​​​. I also want to let him know how much I appreciate him for being my doctor thank you.