I came here after a frustrating experience at another walk-in chain, where I arrived close to…read moreclosing because I genuinely needed care after already dealing with a long wait elsewhere. Despite their posted hours showing that they were still open, I felt like the physician there spent more effort trying to convince me to go to the ER than evaluating or treating me. It felt like getting out the door on a Friday night was taking priority over patient care. What bothered me even more was the lack of consideration for what that recommendation actually means to a patient. Sending someone to the ER instead of providing appropriate urgent-care treatment can mean a dramatically higher bill, a much longer wait, and unnecessary use of emergency resources. That financial and practical impact should matter when making a recommendation, especially when a patient has specifically sought out urgent care for a reason. My experience at A Walk-In Medical Center was the complete opposite. Dr. Calle was kind, attentive, knowledgeable, and thorough. What impressed me even more was that he remembered me from a visit years ago. I never felt rushed or like I was an inconvenience. I felt listened to and cared for. There is a noticeable difference between healthcare that feels driven by corporate KPIs and healthcare where the people still treat medicine as a responsibility to the patient. This office still feels like the latter. I'm very grateful to Dr. Calle and the staff for taking care of me when I needed it.

I only visited here because it was the only close by place that was open at the time. Like others…read morewho have reviewed this it I found the doctor to be very rude, and lacked sympathy and compassion towards my 8 year old child. The doctor sprayed menthol in my son's eye and acted annoyed and impatient when of course he started crying and lost trust in him. He had no patience towards my son, all but ignored me, and talked to my son like he was an adult scaring him about worst case scenarios and his summer being ruined. After consulting three other medical professionals the day after my visit, all three said while he didn't give dangerous advice it's clear the doctor does not have experience with children, and advised old and out dated medical techniques to treat my sons wound. This was my first and will certainly be my last visit to this place. Don't bring your kids here.

Brought my daughter here because it was after hours of her primary care. She had a fever on and off…read morefor a few days and was complaining of throat pain. The doctor looked at her throat saw it was inflamed and prescribed penicillin. She was not getting better after a few days on the penicillin so I called and they prescribed a different antibiotic. After that antibiotic didn't work and she was getting worse, I brought her back. It was the weekend and our primary group doesn't have an on call doctor. The doctor saw her again, looked at her throat and said, "I see white spots, let's put her back on penicillin" when I asked what white spots meant, he said strep. They never took a throat culture. I left there and took her right to CCMC because even the pharmacist questioned the script of penicillin again. At CCMC, once the did cultures, she was diagnosed with mono. Antibiotics don't treat mono! What a waste of time, resources and money at this place!

UPDATE: I just received a check directly from Medicare since I was forced to pay MedCare Express…read more$95 for visit. At least Medicare is looking out for us and not paying the provider that is charging a fee that should not be charged to the customer. Shame on you MedCare Express. Also, Dr. Patel prescribed a cream to put on skin that said not to use on broken or damaged skin which is the reason I went in the first place!!!! WTH?

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

While most Healthcare providers we know charge a lot and often receive poor reviews, this one has…read moresomething the others dont - Unqualified and unknowledgeable doctors. Add that to a corporation that doesn't care, and you HAVE TO AVOID. Went to Urgent Care, doctor looked one second at me, gave a diagnosis and recommended treatment, and sent a large bill. After 8 weeks of treatment, I went to a specialist who indicated that there was NO WAY any qualified doctor could give that diagnosis, as the ailment diagnosed could not possibly be caused by pain in the reported location. Complete malpractice and Misdiagnosis. Happily went to a real agency who provided proper treatment and care and months later I am better. But Hartford Heath could care less. I called and filed a complaint, with a reasonable request that I should not be paying a bill if the diagnosis was blatantly wrong, and they refused a refund without any appeals. You have a choice to who you go to. Your health is important. Why would anyone go to a place where doctor's don't have basic medical knowledge to make correct decisions to your health, and likewise if they do make a mistake, they refuse to stand behind their product. Fairfield can do better. Linda Thompkins, Patient Advocate, likewise should really change title to Hartford Healthcare Advocate, as she is ineffective.

This is the same Urgent Care center which was down the street by People's Savings Bank. The office…read moreand reception area seem to be very nice. They still offer the great quick service you were used to at the previous site. Whenever I have any issues and can't get to my general practice doctor I normally come here. Lately, I've visited his site for worker's comp situations.

Tl;dr I couldn't have had a better experience with Dr. Marchetti…read more I was having an anorectal medical issue that wasn't responding to my home treatment, so I showed up here on Sunday about 10 minutes before they opened. There was a really long (socially distanced) line; I wasn't sure how soon I'd be seen. Most folks ahead of me must have been waiting for a COVID test ticket*. When I filled out my intake paperwork about half an hour later (a little after opening), I was told to expect about a half hour wait to be seen for my issue. I asked about how to walk to Dunkin (I don't have a car and had taken a Lyft). The two folks at the front desk helpfully pointed in the same direction. About half an hour later, I was back and was pointed to the waiting room. I waited some more time (probably less than half an hour), and my name was called. The nurse who got my medical history was really wonderful, friendly, sympathetic, genuine. Due to the location of my issue, I disclosed* that I am trans (FtM). She asked if I was comfortable being seen by either of the two male doctors, and I asked (light-heartedly but also genuinely) for "the nicer one". She says they're both really nice, and also asked if I wanted anyone else in the room. (*intake paperwork had only male/female options and no field for pronouns) At first I said no, but then I backtracked and asked if she was an option, which she was. As a trans person, getting health care in such an intimate area can be really nerve-wracking even if I didn't specifically feel unsafe. She returned moments later with a very warm doctor who I felt comfortable with in less than 5 seconds. He explained what he would be looking for and offered to examine me in whatever position was most comfortable (suggested lying on my side on the bed, which I did). I barely felt awkward at all, plus it was pretty quick since my issue was apparent (4th-degree hemorrhoids). The doctor recommended a specific colon/rectal surgeon: "she would be doing my surgery if I needed it." He advised me to take a fiber supplement and a laxative in the meantime (to avoid things getting worse by straining), and to drink plenty of water while doing so. He returned with a typed letter with those discharge instructions and also gave me a brief letter with his referral. CVS is right next door, so I went and got what I needed, and headed home. This was a really great experience. Definitely will come again if I need to in the future.

DOES NOT HONOR APPOINTMENTS! I made an appointment to come here for 4:40. There were no other…read moreappointments on the calendar, but when I arrived, there were quite a number of walk-ins. From my understanding, like every other facility they're supposed to take the appointments first, but they did not do that. I did speak with the office manager, Amanda, who told me that if 10 walk ins come in at 4:39 PM before my 4:40 appointment,- they will see those walk ins before my scheduled appointment - um what?? How does that make any sense?! Effectively, even though I have an appointment I get treated like walkin number 11?! The whole point of the appointment is to have a scheduled time? They need to clearly post this policy online so people such as myself are not taking PTO to show up for an appointment, and be treated like a walk in, which they claim it's their policy to do?! As a result, I was sitting in the waiting room for 25 minutes before I was called while they took all the walk-in appointments. I can completely understand if they're running late, but it is extremely disrespectful to my work schedule for me to take time off of work to show up there on time and then have them prioritize walk-in appointments over my scheduled appointment. I ended up having to get a refund and leave without being seen, which is absolutely ridiculous.

Very impressed with this facility from the moment I walked through the front door. Receptionists…read morewere friendly and very helpful and they quickly checked me in. I don't think I waited 5 minutes to be called back. The PA was extremely thorough and worked towards a diagnosis for my medical issue. I have heard so many negative stories from friends with urgent care clinics but definitely not the case with this Yale New Haven Health facility. In addition, the facility was very clean and well maintained. I am relieved that my husband and I have an excellent facility to go to should we need urgent care. Very impressed!

I was visiting the area from out of town and got a recommendation to go to the New England Urgent…read morecare office. I had accidentally scratched my cornea and was in a fair amount of pain. I was seen very quickly and taken care of by a very nice RN named Rebecca and then a PA named Jessica. The PA quickly diagnosed the situation and advised me on the course of treatment I was to follow. From the minute I walked in the door I was treated quickly and with kindness. I'm really glad I made the right choice they were so quick it took me longer at the pharmacy then at Urgent Care.

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

Worst urgent care. They have you sign a pre authorization for payment without you realizing it…read more There was a mass billing issue with Anthem and they charged my card for almost $300. I called to inquire and it took them a week to get back to me. In the meantime, I cancelled my credit card believing it was fraud. Such a huge inconvenience. I spoke to Gabby this morning and her excuse in taking so long to get back to me is that she works out of several offices. I am contacting the insurance commissioners office and the Better Business Bureau. This place is NOT reputable and fraudulently bills and then takes a week to get back to you! I just spoke with Jenny who is the Director of Operations. She was rude, not empathetic as to what had happened (their error) and defensive. in the meantime, I received a bill for over $200 on top of this!! Be sure to check what you are signing when you check in to make sure you are not authorizing them to store your credit card on file and charge it. So many other better options for Urgent Care.

They do not accept care credit which is a credit card for medical expenses. Im not happy about.read more

I went there for a bad eye infection this past weekend and I can't say enough about how wonderful…read morethey were. Especially the male attendant at the front desk whose name I wished I knew he was absolutely wonderful. Did everything he could to make sure my co-pay was accurate.

This place will do anything to try and scam you or your insurance company. Without fail every…read moresingle one of my visits followed with them either double billing my insurance, misentering my info (which causes charges against me) sure they're friendly there but it's not worth getting taken advantage of every time.