I am really disappointed in my experience with Creative Soul Music School. We originally signed up…read morebecause of a teacher we loved, but that teacher quit unexpectedly during the season. After that happened, there were no other lesson times that worked for us with a teacher we preferred, so I reached out to cancel. I used their Contact Us form on the website and also called to cancel, but I never received a response. A couple of months later, they contacted me saying they had not received payment. I explained that I had already sent a message requesting cancellation months earlier. They told me their policy is that cancellation only becomes effective thirty days after they send a cancellation form, but they never sent one. They even acknowledged that they do not regularly check their emails and said I should have come in person to cancel. I do not understand why I am being penalized when they were the ones who were unresponsive. I followed the process that was available to me at the time. For them to refuse to honor the date I originally contacted them feels unfair and comes across as a way to keep charging customers longer. Their pricing is also very high for what you actually receive. We have since switched to a private tutor who charges half the price, is more flexible, and also offers recitals. There are clearly better options out there. Based on my experience, I would not recommend Creative Soul. The communication, policies, and customer service were very frustrating.

Horrible experience with the Colleyville location management. My son's teacher quit this location…read moreand so the school offered other locations, days and times that would not work for us. When we demanded a refund we were told no that we needed to submit a 30 day written notice and could finish the 30 days out if we wished. I did that and then was told that there would now be a teacher available at this location same day, same time. Great! We go to the lesson and there was no teacher scheduled. I asked for a name of the person I had been communicating with and was told they cannot give out names. I didn't realize I was dealing with such a highly classified organization! I message the person I was communicating with and they told me I put my last day as 2/10 even after I got confirmation that the last day would be 3/13 via text and email. Nice way to CYA! All they care about is money and not the experience of my child. My child has severe ADHD and has finally found something he is interested in only to be disappointed. Shame on you Creative Soul.

Always nice and helpful staff. Maybe too helpful considering my husband spent 5 grand last time we…read morewere in there haha.

Paul was awesome and super helpful!! Love this location as…read morefar as buying new gear they make it easy.

Tony's Muzik is an awesome guitar shop. Great selection of…read moreguitars , amps and excellent customer service. Great place to get setups done or any repair needs.

Tony was super nice and helpful. I definitely like supporting over big guitar center crooksread more

Two old budget guitars…read more New strings and set-up Fantastic work Reasonable price Feelin good Sounding good Thanks!

Amazing guitar maintenance and setup. One of the best if not the best I've ever had. Brought my PRS…read moreSE in and it's better than new. Will be coming back here for future setups for sure and also recommending as well. Thanks.

Helped me out in a pinch! Great Wylie for a small town! Will be back! Although in an antique mall,…read morethey had what I needed and was in and out without any hassle! Highly recommend!

The booth in the antique mall is about 10x10. It's mostly old LPs and a few ukuleles and guitars…read more It's one of several dozen small booths in an antique mall. If you want Selection and an experience, this will take all of 4 minutes to browse extensively. If you're at the antique mall and want to browse LPs, it's probably fine. Not quite Guitarasaur. More like GuitaraGecko.

Great place to take your kids to be taught by accomplished, caring teachers! My daughter takes…read moreguitar with Ms. Amanda, who is phenomenal. My daughter had no experience reading music or with an instrument, she has learned so much in 9 months! Family and community oriented.

My son signed up for bass guitar lessons about 4 months ago. He has enjoyed his lessons. I have…read morebeen very pleased with the communication (mostly texts) and flexible schedule when needed!

We went in a while back to rent a violin for my daughter. A young man (man, I'm old) named…read moreNicholas helped me & went above and beyond. She needed a 1/4 size violin, which he didn't have at that location, so while we went to an appointment we had to make, he took it upon himself to drive out to the Hurst store and pick one up for us, despite me telling him that I could go out and get it after our appointment. He called me and let me know he'd gotten it, we went back to this location after our appointment, and he made the entire transaction as easy and painless as possible. He was unfailingly polite and had a great attitude. I highly recommend him and will be going back to patronize this store for future musical needs.

Fantastic experience. As new instrument renters they gave very helpful direction! Much appreciated…read more and price matched And was able to get our instrument same day. Excellent customer service thanks!

I ask for a custom adaptation from Bob Marley's Gibson Les Paul switch plate and pick guard. Came…read moreup great . Very happy

From the owner: Snyder Custom Guitars offers completely custom builds and all levels of guitar and stringed…read moreinstrument repair. Your instrument will be given extreme attention to every detail, giving you perfect playability for your unique style.

Have frequented this particular location several times for various reasons (purchasing of a new…read moretrumpet / trumpet servicing / random accessories for French horn). Every time I have come in the associates have been very professional, friendly and helpful. The location is well organized and clean.

I ordered a trombone for my son as a Christmas present more than two weeks ago. I was told that it…read morewas at their warehouse in Kansas City and that it would arrive within 2-7 business days. That' didn't happen. I called several times and they didn't know or couldn't find it. I told them that Christmas was a week away and that I needed a status of it. I received no assurances. Today, 12/21/24, I got a call that inform me that they were still working the issue. It broke my heart knowing that my son would not get his Christmas present. I spoke to my son and told him that I would make it up to him somehow. Will not be buying there again.