We were duped & cheated by Erin Brown, owner of Pro Cleaning Services. Who she presented herself to be & the service we received is called bait-&-switch. We are 70, I'm also disabled & can only do certain things (I shared this with her). I liked her right away as we went thru the house & she detailed the work she would do & that her thing was Deep, Detailed, Sparkle-Shine service. Sounded like a match made in heaven so we hired her specifically for Deep Cleaning. Her team consists of herself (22 yrs cleaning), 2nd pro cleaner, & teenage young man who specializes in bathroom cleaning (seemed very nice & trustworthy but results showed lack of experience & needed guidance - he's young, we don't fault him). The team of 3 was $275 for 2.5 hours for deep cleaning. 1st appt she texted she was sick. 2nd appt teenager would come first, her later, & the other pro cleaner could NOT come. What could I say? We told her we couldn't be there (not uncommon for licensed & insured cleaners) but left a check (won't do that again) believing at least she would be there & make sure it was done right; we let the young man in & left. Erin texted when work was done. When we got home we thought it all looked great - after all, it was mopped and tidy. After Seeing How Bad the Work Really Was, we're not sure Erin even came (or maybe for just a little time) or she would have supervised the final work. That means even if the young man got dumped on to do ALL the work in the 3.5 hours he stayed, we paid a high school kid $78/hr for non-professional work. If she did come, this review really reveals her "pro quality" of work. Highway robbery & breach of professional integrity at best! Our Guests Looked at the House & SAID WE GOT SCAMMED! WE DID! I left a vm indicating not happy and needed to talk; no response. Sent Erin a detailed email of poor cleaning along with pics. We gave every benefit of the doubt as to the "whys" & offered two fair options to remedy the situation; no response. We waited a few days to see if maybe she didn't see it & texted her with basic info & told her to see email; no response. We then texted we'd be compelled to give a bad review if no response. She finally responded that her family was in a crisis & offered her option. Our Options: 1) come take a look then come back when not in a family crisis & clean the house properly, or 2) refund our money so we could pay someone else. Erin's Option: "Please review us however you would like that is your prerogative." We were stunned, obviously she has no respect/regard for old, disabled clients - maybe we are easier to scam! So, per Erin's Option here is Our Honest Review: PRIOR to her son arriving WE cleaned all the living room knick-knacks/picture frames/cleaned the shelves (a big job at our house), auto cleaned the oven, inside/outside of glass oven door, the frig., counters, dishwasher emptied, started laundry etc. That's a lot of prep! Upon Closer Inspection, What We Got: master shower & shower bench not cleaned (image), tub surround not washed, toilet/shower/tub areas chrome grab-bars, faucets etc. not wiped & disinfected, not sure anything was disinfected, not all mirrors or backsplash washed, toothpaste specks easily visible, cabs not wiped down, hardwood floors basic sweep/wash but NOT under things like easy-to-reach dressers that were still totally covered in gobs of dust (image), not all furniture or lamps dusted, no ceiling light cleaned although promised, (image), NO bottom sheets put on the bed & top sheet & bedspread up-side-down (experience knows better) dirty part of inside kitchen trash/garbage cabinet not wiped (since this is the one trash that was removed, this tricky area behind the wood brace was clearly visible and required cleaning - image), kitchen glass backsplash grimy at top about 9" close to stove vent, laundry room dust bunnies & a dryer sheet in the mix, 3 bathroom trashes not emptied nor laundry, the list goes on-&-on. Obviously, some work had been done. I'm genuinely sorry for her personal extended family situation, I hope all will be okay. I Fully Expected an honorable professional would be eager to make it "right" no matter what their current crisis; not Erin. SHE MADE IT OUR PROBLEM & OUR FINANCIAL LOSS. We are so disappointed not only in the shoddy work... but in her. read more

Met up with Erin in February on the 6th to do a walk through of my mother's trailer. Explained to Erin i needed to sell it, and i needed to paint. There have been dogs, mice and smoking in the house. She said she would do a move out clean. Apparently that means only window seals. She was very proud of the cleaners she purchased from lowes and showed me how great it worked on the front door. The walls were not cleaned like we had discussed even though she assured me they were paint ready. She took down the curtains which made the whole trailer brighter. Im convinced they only cleaned while I was there and sprayed the air with cleaner. the floors weren't even vacuum. My mother passed away in this house and I was the one who found my mother's body being there is extremely hard on me and Erin 100% took advantage of that. After they were done cleaning i did a very fast walk through (and again mom died in the house hard for me to be there) and Erin didn't show up for the walkthrough we scheduled for 1230. So here we are in March and I'm just now getting the confidence to go to my moms to paint and I'm only there for an hour before I start to lose my cool. I started to paint one wall and could finish it because of the amount of cobwebs, dead spiders and dust. Erin has disclosed to me her sister had pass and i assaumed she was going through her grief process as well so i moved on to the next wall. Yet again drip drops cobwebs dust my god. So i moved to the next wall and could you believe it the same thing the walls were absolutely not cleaned at all. So i contacted Erin and she made plans with me to come back and view what was missed, 3/21 at 130, Erin didnt call, didnt show. I called her and allegedly she lost my number, if you look at other reviews she gave me the family problems excuse, her grandkids were in the hospital this time. I asked her to refund just $275 or $200 instead of the full $475, mustve hit a nerve because she yelled at me, "its been 6 weeks and we dont know who has been in the house" i have cameras at my moms, and the park manager is actively watching her place, no one has been there i have proof. She wouldnt come look, she wouldnt refund. And now that the house has no power i get to reclean it. So thanks for nothing. I dont know how she has 4 stars on google but people have said she deletes reviews Be warned read more