My mechanic referred me to Northwest to replace / repair a damaged side mirror. John said to come…read moreby and he would assess. Assessment was quick and parts required identified. A day later the new mirror was installed - as well as a quick small paint touch up on a spot. Quick, honest, trustworthy. The value of this type of service, where you know you, and your vehicle, are being taken car of is invaluable. Highly recommend.

I had an amazing experience for the second time with NW. Auto Centre when I had a second accident…read moreand somebody ended my car and totalled my bumper. John and his staff outstanding people to work with. The bumper looks brand new like I just bought the car. It's beautiful.. I would not hesitate for a second recommending John who runs the shop. I would give him 10+ out of 10. He truly has looked after me on two occasions I have told my neighbours have asked where my car got done and if it weren't for John and his fantastic workers, my car would not be here. I have great respect for him and what 100% recommend him to anybody looking for a decent honest and knowledgable gentleman as John is. Thank you again for an amazing experience and for your quick work. And easy and smooth transition to the rental company that he used. I had no no stress at all because of him.

I had an unpleasant experience in booking an appointment with Grace. She could really use some…read moretraining in customer service- this was the opposite of being helpful, and really this is an expensive option for calling a random business off the street (versus taking your car to a dealership), you would think they would put a bit more emphasis on being customer service oriented. I can not wait around for a 4 hour appointment on-site, rather than just taking my car for drop off at the dealership. Appointment availability was not great. It would probably be better if they could offer shorter appointment lengths and online booking so you could fit it into your calendar (if yours is a busy one like mine). Oh well, too bad it didn't work out but it is not worth the effort of trying to email back and forth fitting a 4 hour appointment with no guarantee of service like a dealership, for the same price.

Called on a Friday during a long weekend they got me booked for the next day ..Showed up on time I…read morewas very nervous and didn't really trust anyone with my brand new set of super expensive custom wheels for a collector edition Porsche 911 they did an excellent job and were very friendly I would recommend calling them to do any tire service 100% than go to a shop they drove out to where my car was stored EXCELLENT Service and very polite and patient even with me being a little bit of a OCD Pain in the ass

5+++ We've been coming to car pro for almost 2 years now I always receive amazing service. It's the…read morekinda place you feel comfortable to drop your car off at, Alex and his team are always very helpful and informative - most of all honest!! I dont take my car anywhere else to get serviced.

I took my car to Kyros Auto in the spring for some routine maintenance and was advised of an issue…read more It made a lot of sense, and matched issues I had observed, and I proceeded with the repair work. After the work the car was driving like new. So far so good. About 6 months later, time to change to winter tires, during which I was told that a component of the stuff they repaired in the spring was showing early signs of wear and they would replace it under warranty. I bring the car in for that, and afterwards the car steering seems weird, weird enough that I think it's unsafe to drive. I return but get no resolution. During a conversation a few days later I find out that when they replaced the failing part under warranty they used a part from another manufacturer, and claimed it was better. Perhaps, perhaps not. They replaced it again with a new one from the first manufacturer. The steering is still as weird as before. So the part is not the problem. I finally find out that the mechanic that worked on it in the spring is not the one working on it now. I was basically told to go to another garage to get it fixed. Obviously they don't have a good mechanic any more. What a waste of time.

Friendly & Fast! I've been using their service for 4+ years. Zero complaints…read more ..............................................................................................................................

I'm coming here every year before winter past few years now , all the guys are really friendly and…read morefast. I really do recommend this location

A friend recommended me to go to Impera to repair my car because he said that Rick was very honest…read moreand his work, top notch. I did just that and the service I got was better than I expected. I got nothing but kindness and professionalism right from the beginning. Rick and Angie were fantastic in returning phone calls and happily answered any questions I had. I got a detailed breakdown of the estimate so I knew exactly what needed to be fixed. My car looks fantastic (they even washed the exterior of my car for me...it was gross and disgusting when I dropped it off at the shop). Rick and his team did an amazing paint job on my car. The colour matches perfectly! I would highly recommend Rick to anyone who wants to make their car beautiful!

My 2018 KIA Sorento was the victim of 'keying' in the rear licence plate area. I took it to a…read moreKIA-related autobody repair shop and was quoted over $1,000 but, because I was a KIA customer, that price was reduced to a mere $900! A smaller autobody shop in Scarborough quoted me half the cost of the KIA proposal. Wondering about the large discrepancy in price range, I had a third estimate - even lower. Then I had the bright idea to ask my trusted mechanic for a reference. Without missing a beat, he immediately told me that he completely trusts Rick Impera to do good work for a good price. I am so glad I checked with my mechanic. While I had to wait a few weeks to get the work done, I was completely satisfied with the result - and at the lowest price. Rick did a great job and friendly service all the way! I absolutely recommend this business!!!

I start coming here since last my oil change because my friend recommendation…read more I was looking for convenience location. This auto shop is just a block from yonge street and easy to find. At my first eye sight this auto shop has big area that 4-5 car easily can be serviced at the same time. 2 built in lifts and some space for verious job. All galleria staff are nice and very knowledgeable for any car issue. And most of all the owner is honest and trustable. Unlike other auto shop, at least my experience they try to ripped off the customer if they can, they are knowledgeable and honest to me. Fast service while I was waiting in waiting area. I would give 4 out of 5.

Needed a quick detail for a recently purchased used car and Ancil and his team pulled through…read moredespite the short notice! Had a tough tan interior with soiled carpets and worn down leather on a 12 year old car. The team did a deep clean to get as much of the dirt out of the carpet as possible. After the car was done, the cigarette smells were nearly gone and the leather was almost as soft as new. Grease stains, dirt, salt from carpet was almost all taken out (as best as could be i was told). Reasonable pricing, accommodating staff, and neat waiting area.

I recently brought my 2010 Ford Escape to Empire for a detailing job and engine shampoo. While it…read morelooked okay at pickup, a closer inspection at home showed they cut major corners. The Issues: * Missed Areas: The door hinges, rubber chassis-to-door boots, and front under-bumper spoiler were left completely filthy. The two front rims also had dirt left in the crevices. * Overspray: Engine shampoo dressing was left splattered over my wiper arms, lower windshield, grill, and license plate frame. * Poor Service: There was a white stain on my rear seat. The shop insisted it was "permanent paint" and couldn't be removed. I used a cheap over-the-counter upholstery cleaner at home, and it came right off. The Resolution: I sent photo proof to the owner. He initially tried to excuse it but eventually apologized and offered a touch-up. I declined the offer. My gas and time to drive back and forth would not be compensated. I did all the touch-ups myself to get the car looking right. I believe that detailing shops should pay attention to details--that is what it is all about--no matter the age or value of the car. I paid good money for a professional job and got a sloppy one. I will not be returning, nor can I recommend their services.

Great service and honest prices. Only does the repairs that…read moreare necessary. Friendly and personable.

Duc is a great mechanic who will give you an honest price for whatever you need done. Labor is as…read morecheap as it gets around North York here, and it's a quality job from a small hole-in-the-wall mechanic. Have been coming here for a few years now as a family recommendation and have not been disappointed with his help and insight.