NO PRO!!! This may get long but is worth the read to ensure you are well informed before selecting this company. PRO Moves may be their name and they may be PROs at something but it is definitely not moving and definitely not PROfessionalism. My husband and I paid for my daughter's move. Company quoted a little over $600 for a basic 2 bedroom apartment. Six hours into the move, which frankly should have been long enough to completely empty out the apartment and pack the belongings into a storage unit, my daughter was told she owed them more than $800 at that point. The apartment wasn't close to empty. They had arrived an hour later than scheduled and took well over an hour lunch break rather than unloading the truck. Oh and we were charged for their lunch time which was a fact that had not been communicated up front !!!! It must be nice to be paid for an hour and a half lunch. I'm a healthcare professional and never had such luxury. So upon notification, after their return from lunch, that they needed to finish immediately since the bill had somehow mounted to well over the quoted price, they simply threw items into the storage unit without any regard for those marked fragile or concern for neatness to conserve space. Many items that had been designated to remain in the apartment somehow mysteriously ended up in the storage as well. An absolute cluster!!! My son had to complete the move and rearrange all the mess PRO Moves left behind in the storage unit. Now I know this review is getting lengthy but please continue to read so PRO Moves' real PROfessionalism can be fully described in case you haven't already figured out their worth. There was a glitch when they attempted to process the remaining payment. My daughter had the funds available, we had deposited them into her account, but for some reason when they ran it through it did not process. The so-called PROfessional manager Keri then chased down my children and grandchild in her vehicle and commenced cursing at them (all recorded). Even had the nerve to threaten my daughter that she would come to her house with her niece and have her black family members the Winstons give her an ass-whipping", as if anyone knows them or cares. Also called my daughter a racist because she told the PROfessional manager Keri that her workers were high during the entire move which was also observed by neighbors. Guess what, we are African American. We are not racist. We just don't appreciate being lied to and cheated. This individual's ignorance and mentality was absolutely unacceptable and since this is how PRO Moves handles business, I'd seek help elsewhere unless you like being threatened, cursed, lied to and robbed of your hard earned money. If not, plan your move well in advance and schedule a reputable company such as Lawrence & Family. Also, found the PROfessional manager Keri's fake review on Google. Attached so you can see just what type of people these are. read more

Pro Moves - UNPROfessional manager Keri added a fake review on Google. No wonder they have a 4.4!! - Movers Near Me

I hired Pro Moves to move my belongings from my residence in Charles Town to Berryville, Va. I personally packed furniture to protect it including some glass items such as mirrors and display case glass, days before the move occurred. The truck showed up at my house a little after 10 am. It took two attempts by the driver to get the truck situated in front of my residence before moving could begin. Before the movers got started I showed them three items that were clearly packed, labelled fragile along with $$$ signs that I personally packed myself. I informed both men what would happen if they broke any of the three items. Remember, I am paying $140 an hour to get my belongings moved without breaking them. Unfortunately for me, one of these items was broken by a mover, not me. At approximately 11:30am, the movers were ready for a break and eat lunch. The moving truck was only half loaded at this time and not loaded floor to ceiling. The movers recommended that loading the truck with anymore stuff would increase the chance of breakage. Other than packing blankets, there were no straps to secure the items in the truck from shifting. In short, stomp on the breaks and my stuff would go flying! I'm thinking, professional movers wouldn't create this situation. Professional movers wouldn't load the truck half full unless it was to pad the bill. Professional movers wouldn't move a 150lb safe down a staircase without it being strapped to the dolly. All of my stuff would have fit in the 20 foot truck used in one load, saving me drive time and mileage fees incurred by a needless second trip. I am being charged $140 an hour for two men and a truck starting at 9am. They have been moving my stuff for approximately 1 hour and 45 minutes. They take half an hour for lunch, then go back on the clock. I have a 20-foot truck half loaded which means another load and another trip back to Berryville. I am working as a third man moving stuff during the whole move to the outside of the truck for Leon to pack in the truck. While the moving is going on I notice the men don't strap anything to the undersized dolly they brought. I have to inform a mover that no furniture should be rubbing the walls and to use packing blankets to prevent it. My stuff is simply manhandled. At one point a safe was being moved down the staircase from the second floor on a dolly with no straps. About midway down the staircase the safe that weights approximately 150 pounds comes off the dolly rolling forward. The second mover stops the safe from rolling down the stairs but not before it smacks the plaster wall leaving a dent in the wall the size of quarter for me to repair later. This could have been avoided if the safe had been secured to the dolly. After two trips and 9 hours of labor charged plus mileage, the bulk of my belongings have been moved. If I hadn't worked as a third mover, the job could have easily turned into a 12-hour job x $140.00 to move approximately 20 feet of belongings already packed and boxed! After unpacking one of the three items marked fragile and $$$, I discover the corner of the glass is broken. Its ruined. I didn't move it on or off the moving truck but I am told by the moving company that I had moved the broken item in my personal vehicle, therefore I broke it. Ritchie the mover handled the broken piece in and out of the moving truck to my apartment, not me. Leon packed the truck. Can you guess which one broke it? It was never moved using my pickup. For those of you thinking of using Pro Moves remember this. The word Pro is simply a word. But its not applicable to this company. They go on the clock at 9 am and on your nickel. In my case it took them an hour and 15 minutes to arrive at my house in Charles Town from Martinsburg, before any moving took place. You are also charged mileage as well. In my case I was charged 9 hours labor plus $48 in mileage charges for a total of $1308.00 But in reality, rather than 9 hours labor, I should have been charged 6 1/2 hours for two trips. It should have been only one trip! Ask yourself these questions; Can you afford to pay for labor that doesn't arrive on the job until an hour and 15 minutes later? Can you afford to have your belongings being manhandled and damaged, then be told by the mover its not responsible for the damage because you didn't pay them $90 an hour to pack it? Can you swallow being called a liar by the mover when you notify the mover an item was damaged by their man only to be told you broke it? This is after your asked to submit an estimate to replace the broken item. read more

Pro Moves - Broken Glass - Movers Near Me

My husband hired this company to do our move and let's just say it wasn't a pleasant experience. They arrived an hour later than we were quoted, and damaged several of our items. One of the movers thought it would be a good idea to lower my kitchen table over the rail of my deck rather than taking it down the steps. They scratched the surface of my wooden table in several places due to not protecting it with a cloth. I guess my metal frame for my futon wasn't important enough to be careful with because it arrived dented and it was not that old. A desk that was bought only 3 months prior to them moving it had the door broken and I wasn't even told about the damage until I found it several days later when setting up my home office. My husband found this company for our move but I would not recommend them for moving anything. definitely not PROfessional at all!! After placing my negative review of the company on their Facebook page the owner decided to harass me for my review. I definitely would not recommend this moving company read more

Dimitri and his crew helped me alot. They helped me unpack front out of state into my third floor apartment. I was so thankful especially since I had some heavy furniture , if they weren't there I wouldn't know what I would have done. Very affordable during these times for me as well. read more

Very good experience with these guys. They showed up on time and very well mannered!! They got the job done in a timely manner and knew what they were doing. Highly recommend!!! read more

I used this company 2 weeks ago and am so sorry I did! I was quoted 2 guys and truck for 140.00 per hour. I had no idea I had to pay for a Uhaul truck rental. It was stated they booked the truck for me. Well if I had to pay for I would have rented it myself that is had I known. They did have 2 drivers and one of them later in day I found out had a heart condition and couldn't go as quickly as his partner! Thank God he made it through. Which is probably why so many breaks were taken. At that point my daughter had to step in to help move things and then I was told the box spring wouldn't go upstairs, guess what, my daughter and I ended up taking it upstairs and didn't even make a scratch. The manager i spoke to stated the guys kept in contact with her and took photos?? I don't think I gave consent for photos, oh well, live and learn. The move took 7 hours with one stop and it only took 4.5 hour to move it from Va to the unit. read more