I have dealt with this insurance agency for over twenty years. The staff are really knowledgeable…read more Over the years I have had to ask the staff particular insurance questions. They always get back to me after thoroughly investigating my queries. They have parking behind the building which is handy since street parking can be challenging. They also give out the funkiest pens in the universe.

Someone from this agency phoned us, as a past customer reminding us that our car insurance was…read moreoverdue. They pretended to be from ICBC. Not! We had already gone to another agency and are fully insured. Female had thick accent, hard to understand. Completely unsolicited.

If you are here than it just mean it has been a rough day for you! So came here to pick up a…read morecheque. This is not the first time I am here. First time was total lost on a car and second time its property damage. At least both cases got resolved. The staff there are very friendly and helpful. Its never crazy busy. Parking can be hard to find. We stopped at a temporary loading zone. If you are going to take long then I suggest parking elsewhere and that means you will need to walk.

It's pretty hard to write about a claims centre, but I am going to give it a shot. Practically in…read morethe heart of the city, located near the Cambie Street bridge, this one is located right at VPD headquarters, if you know where it is. As mentioned, looking for this place, as per the entrance can be a trick, as it is a one way street your rolling down. Cop car here, cop car there, cop car everywhere, then you see the big drive in that says 'Claims'. As like every ICBC place, you roll your car up, the window opens, they open the gates and tell you which stall to roll your ride up to. I am an insurance guy, so coming into an insurance claims centre, talking insurance lingo is normal speech. I have never had a problem with the adjusters working here, actually all of them have been really pleasant to deal with. I came in here, as with the snow, someone 'kissed' my bumper, and I did not know if there was any damage. The people here are very thorough in going through things, even if it looks like nothing. The level of care and showing me every little thing that was not part of the intial claim was nice to know. Even though it took some of my day, as in time, and I would rather not come, cause if you do, obviously it's related to your car, this is the claims centre that I would come to. The people make you understand the damage that has happened, and they have a nice big waiting area with enough water, coffee, and newspapers to pass the time.

I have been renewing my insurance at this Kingsgate location for 20 years. I know the owner…read morerecognizes me. I own 3 vehicles, two motorcycles and a trailer and have renewed all of them multiple times at this location. I have never had any problem with payment not going through or any other issue on my part... I pay in full by credit card. But despite that, nearly every time I come in, this particular owner finds a way to delay or obstruct simple renewals. For example, today, May 4th 2026... I went in to renew my trailer insurance. I provided my drivers licence and told him I wanted to renew the insurance on the trailer. His response was to demand I describe the trailer in detail, manufacturer name, etc. and implied if I didn't, he would not be able to offer insurance. In the past he has provided incorrect information regarding who may or may not legally drive a vehicle I had insured, as well as generally demanding answers to questions which are not relevant. I have now decided I will not use this particular branch of the Sussex business ever again. I had no problems with other Sussex branches... only this one.

Our experience in signing over a truck sale was Debbie that made all the difference we were tired…read morefrom the days activities. Last thing a person wants to do is read and fill out the bill of sale without making a mistake . Debbie at superstore Langford walked us through the bill in such a way that relived us of making mistakes we signed the papers bought the plates and we're done in about 20 min . Thank you Sussex insurance. Sean H

Central Agency Insurance I would recommend to family and friends. I have been going there for…read moreyears. Friendly, professional excellent Customer Service. Cindy Grant & Colleen Whitehead are the two insurance agents I would recommend. Satisfied customer

Very slow service. We were transferring car ownership…read more The lady got hung up on new plates ( what was asked for) vs making another trip to bring old plates in. Not sure why she didn't simply proceed with what was asked for. We did end up with new plates ( as requested) but didn't need the lengthy talk. She said it was her job to explain the difference in price. Nope. Her job is to perhaps briefly say is was more expensive but then simply complete the customer's order. No hard sell of old plates. My elderly husband urgently needed to use their washroom but was denied. A list of restaurants and grocery store was given. Not nice to shuffle us off to other merchants ( that we weren't using). All in all painfully slow service. She was pleasant enough but don't go if you are looking for timely service. The 2 other clerks looked up but didn't intervene to speed up the simple transaction.

I've been using them for all our car insurance renewals for years now! All their staff are patient…read moreand knowledgeable about their work, and it's always a pleasure to get our renewals or changes done, smoothly and efficiently!

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Thanks for helping us with the move from Alberta to BC and getting our insurance paperwork…read moretogether. Very friendly and helpful staff - ask for Kenneth. Super great place!

Klauvia was great fun to deal with and knowledgeable. All went well, and quickly with my ICBC…read moreinsurance renewal. Five stars for Buntain and Klauvia Thank you!

It's sad to say that this place has gone down in customer service over the years…read more In the past, the consultants were helpful and very willing to answer your questions. Renewing a car insurance can be as stressful as going to the dentist, for me anyways. There's a lot of information to go over. Unfortunately, the last time I came here, there was no customer service at all. The consultant helping me was really rude and not helpful in answering questions. She looked like she was in a bad mood and made you feel you were disturbing her. I've been coming here in the past for a few years and it's gone steadily down, time to find a new place that has customer service.