After seeing the job that looked like it was being done well on Grand Central Ave in Vienna, I…read moredecided to call Pro Co for an estimate. The job was simple, take an 8x16 ft storage building and cut approx. 6 feet off the front and build new barn style doors. Resulting in a 8x10 ft building. Sounds easy right? Well, they came out in July 23 to do the estimate. We got the quote pretty quickly. It was roughly $2800. No problem, let's do it! After not hearing anything till the end of August, we contacted them again. "Oh you haven't paid your deposit yet, that's why you haven't been scheduled". Mind you, they never told us that. So I immediately, same day, went there and paid $1000 cash. This was on August 23rd. So for the next 5 months we called. Never receiving an answer or a return phone call. Normally we are pretty accommodating, but this job had to be done prior to our concrete driveway being replaced. Needless to say, it was not and concrete doesn't happen in 2023. In February 24 I had had enough! We visited the office and talked to the owner. He was super nice and assured us we were next in line. Two days late at 7am my husband receives a call from Pro Co, they can start today. Um, what? My husband is retired and never rises that early. About a week later, they sent a 4 man crew to do the job. Takes about a day and a half to complete. So a 1.5 day job took over 7 months to do?? Like I said, we are accommodating, but come on! So, it rains a few days later. And guess what? This building is leaking around the doors that they built. We call them, guy comes out. He's in a hurry to get to some event. Here's a thought, don't come if you don't have time for your customer. Anyways, we wanted some additional work done. Three window replacements and some casement around 2-4 basement windows. He didn't measure anything and rattled off a price. Sounds Great! Put us on the schedule. Not only did they never come back to fix their leaking barn doors, they never followed up on the windows. To say we were not happy with their customer service and quite frankly, their craftsmanship is an understatement. I never want to give a family owned business a bad review, but it is definitely what they earned. I called Bowser's and they are doing the new windows and casements. We have worked with them before and really just wish we would have used them in the first place.

From the owner: Family based business that does home remodel, windows, doors, roofing, siding.read more