If you're like me, your spring cleaning list just keeps growing. One of the items I had been…read moreputting off was air duct cleaning. Unpopular, unsightly, and rather boring, it's a job that had to be done nonetheless. Jim from Duct Works did a great job on my air ducts in my rental home, making the entire process stress free. My initial call to Jim was just for a quote and to answer a few questions and although I called a few more places for quotes, it's Jim's honesty and straight-forwardness that made me want to use him for the job. He's the owner/operator of DuctWorks and I liked knowing that the person I was talking with on the phone would be the person who would show up for the job. Lucky for me, Jim had an opening the following day and we were able to knock the job out before the weekend. Although I wasn't present for the actual cleaning, my tenant said that Jim was friendly and did the job efficiently and quickly. I followed up with a phone call to Jim to see if there was any issues and thankfully there weren't any (whew! No dead animals in the ducts. Always a relief) A few things I learned from calling around about duct cleaning is that some of the national chains won't do an older home where they suspect or are unsure of asepsis around the ducts. DuctWorks took every precaution in working with my older home that the other, larger chains passed on. Also, DuctWorks uses a truck instead of the handheld vacs ensuring that the dust and particles are removed safely and quickly without re-emitting anything into the air. The prices are reasonable for duct work cleaning and given that it was a long time coming for my house, it was well worth it. I've already recommended him to home owners for their home maintenance.

Jim and his associate did an amazing job cleaning our ducts. We had just finished major renovations…read moreafter moving into our new home and noticed an immediate difference in the air circulation after they were done. Jim was also very accessible by phone and easy to schedule with. I highly recommend Duct Works.

SCAMMER ALERT!!! BUYER BEWARE!!!…read more UPDATE!! SCAMMERS AND THREATS!!! After I posted this Andy called and threatened me. He told me I swore at his customer service person. I did not. He also told me he was going to turn me in to the housing commission. He also lied and said it was against the law to work on the furnace when the heat exchanger is how it was. My 2nd opinion confirmed that was also a lie and that he'd just need to turn off the gas to the furnace to inspect it. They just keep digging themselves deeper and deeper. Today Russ tried to scam me into a new furnace. He claimed that he couldn't do any further evaluation on the furnace because the secondary heat exchanger was too dangerous and that most people just replace the whole furnace at that point. My antenna went up when he didn't make sense about why he couldn't evaluate the furnace further because of the heat exchanger needing replacing even though it was still functional. He didn't have any pricing on the heat exchanger or a new furnace and he never followed up with the pricing on either of them. I had a 2nd opinion and it was just the filter had been sucked into the fan. An easy, low cost fix. My 2nd opinion confirmed they were trying to scam me and that nothing else was wrong with the furnace or the secondary heat exchanger.

Rarely write reviews..... But, after calling the "V" guys…read morewith the funny name and getting the runaround, I called ProTech. Found my AC problem in minutes, fixed in a couple days at a very fair price, and...... The came out on a SATURDAY to check an issue and fix it pronto! Five stars + in my book. "V" guys, nope. Golfing granny and her sons from Cascade, nope. West side is the bestside. Go ProTech. OK. Standard disclaimer. 1. I am not a lawyer. 2. I did not get a special discount. 3. I know no one who works here. !

Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

DryerVentz cleaned our ducts and dryer vent today - the folks doing the work did and excellent job…read moreand were very conscientious. I would highly recommend them and plan to use them again when needed.

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

Highly unprofessional and overpriced! I called to have a small piece of PVC drainage pipe replaced…read morefor my tankless water heater as it had a crack. They informed me at the visit (was not disclosed when I made the appointment) it would be $85 for the visit to my home, $120 for diagnostics (ridiculous as I told them the problem), and they have a minimum service fee of $210. My estimate was well over $400 to fix a small PVC pipe. I told them that price was ridiculous and the plumber agreed. None of these fees were disclosed prior to the visit and they refused to waive them when they were not previously disclosed stating it is their policy even though they acknowledged customers are regularly not being informed of the fees when appointments are scheduled. I asked for the supervisor's information and was told by the workers they did not have this, I would need to call the main number. I had to pay them to get them to leave. It was very uncomfortable and I can only imagine how intimated the vulnerable population must feel in these situations. I filed a complaint the BBB. Do better Bergsma!

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

I recently hired King Exterior Services to clean my deck and both the interior and exterior of my…read morewindows for a spring refresh, and I couldn't be more impressed. From the initial quote to the final walkthrough, the team was incredibly professional and communicative. I honestly had no idea how much detail went into this process, but they took the time to ensure I understood exactly what to expect. Their attention to detail was outstanding, and they left my property spotless. You wouldn't believe how much better my house looks! It's rare to find contractors who are both reliable and reasonably priced, but King Exterior Services hits the mark. I'm confident I made the right choice and will definitely be hiring them again in the future. If you need high-quality exterior work in Grand Rapids, I highly recommend them!

We had John out for patio power washing. Incredible!!! His attention to detail was impressive, plus…read moregreat pricing. He explained the process, was super careful around plants, and did an outstanding job. 100% recommend!!

I had an issue with a central vacuum unit I purchased from Vacuum Cleaner Center. I contacted them…read moreand they made sure the matter was resolved. Happy with their service. I appreciated their help and effort.

I love my Central Vacuflo vacuum I got installed! Having 5 kids, my house can get very messy very…read morefast! My hides a hose vacuflo vacuum is so easy to pull out of the wall to suck up all of the kids food that spilled. It's so convenient and easy to use! I love it! I refer my central vacuflo from Vacuum Cleaner Centers to all my friends because it's so easy and sucks up pretty much everything! They did a great job installing it and the guy who installed it was very friendly, my kids loved watching him install it. My friend has a hair salon is her unfinished basement. She gets a lot of hair everywhere. I told her about my central Vacuflo hide a hose and how it will be very convenient to her to have in her salon to easily suck up all the hair after each client with the sweeper thing,( not sure what it's called but you can just sweep everything up into a place hooked up into the wall and turn on the vacuflo and it sucks it up.). She is now going to be getting a central vacuflo installed. Overall, I love my Central Vacuflo vacuum and refer it to all my friends from this store!