On Saturday, July 19th I called ahead to confirm my engagement ring could be resized the same day as the website claims. I was advised that, yes it could be.
On Monday, July 21st, I traveled over 1/2 hour and paid-in-full with Margaret to have my engagement ring made larger from 5 1/4 to 6 1/4. She confirmed that it would be ready in 3 Hrs. In less than an hour, Margaret called and stated they did not have the gold in stock to complete. I would need to wait for the shipment from Knoxville store. I was disappointed, but wanted to wear my engagement ring as soon as possible. I was advised it would be ready the next day.
I called after 1pm on Tuesday, July 22nd to be reasonable and was advised the shipment had not come in and it would not be ready until Wednesday, July 23rd. I called after noon and was advised my ring would be ready shortly. Finally, after several hours, I received a text confirming my ring was ready.
To be clear, that is three days, NOT 3 Hours, but it was ready, so I was excited. I arrived and gave my receipt. I tried on my ring and it was now too big. I asked the ring to be checked for size and it was 6 1/2. I carefully examined my ring and noticed a literal chunk of gold missing from where the shank has been stretched. I requested my ring to be fixed properly and sized correctly.
I called on Thursday, July 24th at store opening and was told the owner/ jeweler was not there yet.
Over an hour later Greg called me back and was incredibly rude. When I asked when my ring would be ready, he stated "I will fix it in my time, not yours". I made sure Greg was aware of the chunk of gold missing and he absolutely denied there was anything wrong with the ring. I asked politely that my ring be fixed, resized to the size I paid and ready to be picked before noon, as I was flying home that afternoon.
I received a text at 1220pm stating my ring was ready. I arrived, had ring checked for correct size and noticed the shank was thinner than it was originally.
I honestly could not in good conscience leave my ring again.
I had to take ring to another jeweler to have the shank completely fixed and resized.
Very disappointed with the service at Professional Jewelers and the attitude of owner Greg.
I hope this can be a warning to others. Do not waste your time or money at this establishment. read more