On Saturday, July 19th I called ahead to confirm my engagement ring could be resized the same day as the website claims. I was advised that, yes it could be. On Monday, July 21st, I traveled over 1/2 hour and paid-in-full with Margaret to have my engagement ring made larger from 5 1/4 to 6 1/4. She confirmed that it would be ready in 3 Hrs. In less than an hour, Margaret called and stated they did not have the gold in stock to complete. I would need to wait for the shipment from Knoxville store. I was disappointed, but wanted to wear my engagement ring as soon as possible. I was advised it would be ready the next day. I called after 1pm on Tuesday, July 22nd to be reasonable and was advised the shipment had not come in and it would not be ready until Wednesday, July 23rd. I called after noon and was advised my ring would be ready shortly. Finally, after several hours, I received a text confirming my ring was ready. To be clear, that is three days, NOT 3 Hours, but it was ready, so I was excited. I arrived and gave my receipt. I tried on my ring and it was now too big. I asked the ring to be checked for size and it was 6 1/2. I carefully examined my ring and noticed a literal chunk of gold missing from where the shank has been stretched. I requested my ring to be fixed properly and sized correctly. I called on Thursday, July 24th at store opening and was told the owner/ jeweler was not there yet. Over an hour later Greg called me back and was incredibly rude. When I asked when my ring would be ready, he stated "I will fix it in my time, not yours". I made sure Greg was aware of the chunk of gold missing and he absolutely denied there was anything wrong with the ring. I asked politely that my ring be fixed, resized to the size I paid and ready to be picked before noon, as I was flying home that afternoon. I received a text at 1220pm stating my ring was ready. I arrived, had ring checked for correct size and noticed the shank was thinner than it was originally. I honestly could not in good conscience leave my ring again. I had to take ring to another jeweler to have the shank completely fixed and resized. Very disappointed with the service at Professional Jewelers and the attitude of owner Greg. I hope this can be a warning to others. Do not waste your time or money at this establishment. read more

Professional Jewelers - Jewelry Near Me - Athens, Tennessee

Let me start by saying that I don't normally leave remarks like this for businesses. I took my wedding ring and my diamond bands to be soldered together and rhodium plated. The weld lasted about 3 weeks and the rhodium started wearing off right away. I took it back to them to be repaired and the soldering lasted 3 days. I've had to go to another jeweler to have the repair and the rhodium done correctly. Money and time wasted. Ugh... read more

BUYERS BE WARNED!! DO NOT WASTE YOUR TIME OR MONEY! A few years back, my husband bought me a new 1.53 kt diamond in white gold. We paid $4k for the ring. Recently I had to have it appraised for insurance purposes and learned my beautiful princess cut diamond had been "fracture-filled", which is the ABSOLUTE worst thing a jeweler can do to a diamond. I was told by Professional Jewelers, who gave me a certificate of authenticity, that NO MATTER WHAT they would buy it back if ever I needed or wanted them to. After learning of the defect, I took it back to get my money and was told they could not do so and they offered me less than a thousand for it. Before this, I had no experience with diamonds. PLEASE DO YOUR RESEARCH AND GO TO A PLACE WITH GOOD QUALITY DIAMONDS AND HONEST PEOPLE! THIS PLACE IS NOT IT!!! read more