I have been renting for 3 years, first 2 years of payments were made on time. as soon I had a hardship beyond of my control due to medical reasons for the past year. I made all necessary payments , late fees , rent, court costs and the amount they requested which was 2 months worth of rent that they requested 2 weeks apart , etc..... I tried to keep the communication open between us , provide documentations, and let them know everything that's going on with me. i never received an HOA NOTIFICATION except for one which was to spray clean the house. I have paid all the necessary fees and past due payments that's needed to be paid. All caught up. Now that I'm caught up, I get an email stating that I'm un eligible for renewal And I need to move out in September 30. So my previous on time payments didn't count? My non compaints, only 1 HOA violation don't count, my open communication with yall doesn't count? I never had a problem with the home except for the garage and refrigerator and I actually love my home and don't want to move. They tell me that their decision can not be reversed and the decision is what it is. So my suggestion to you, do your homework before making any decisions. I thought I would be in this home for a while but it is what it is. Now I gotta go tell my my kids that their decision is final and there isn't any thing I can do but move. A company that don't care that life happens sometimes beyond ppl control. They want they money period. read more

DO NOT RENT FROM PROGRESS RESIDENTIAL! I moved into a property in an HOA community April 24th that had existing bare areas. We received an HOA violation on June 26th with a violation to replace sod. Replacing sod is the responsibility of the owner of the property not a tenant. Progressive was aware of the condition of the lawn before we moved in and should have taken care of this prior to us moving in. Instead they leased the property to us and this issue has been passed on to us. The lease states that we are to maintain the lawn, cutting the grass, trimming the hedges NOT replacing sod. I've called multiple times to speak to someone and all to get is Customer Service who cannot assist. Someone reached out to me from the Advocacy team and I sent him photos of the lawn which were taken 11 days after our move in to show this was a pre-existing issue. He placed a work order to replace and today the maintenance order was canceled stating NOT OWNER RESPONSIBILITY! It's definitely not our responsibility to pay thousands of dollars to replace sod. I will be contacting an attorney. Please do not rent from them. read more

I strongly urge anyone considering renting from Progress Residential to think twice. My experience has been extremely frustrating, stressful, and disappointing. We have had ongoing issues in this home since the day we moved in. On move-in day, there was no air conditioning--on one of the hottest days in Atlanta. Instead of resolving the issue immediately, they only offered to reimburse us for fans. This was especially unacceptable because it was the same day I was released from Shepherd Center, recovering from a traumatic brain injury and multiple serious injuries from an accident. Since then, problems have continued. When it rains, the area underneath the house floods. My mother has documentation of this, yet nothing has been done to fix it. We also experienced a leak in the kitchen ceiling after a rainstorm, and instead of repairing the roof, they simply painted over the spot--clearly ignoring the actual issue. There is also mold in our bathroom, and rather than properly addressing it, they painted over it--twice. This is not only unacceptable but also a serious health concern. It seems like their standard practice is to do the bare minimum instead of fixing problems the right way. Their customer service is just as bad. I personally requested several times for a member of management to contact me, starting well over three weeks ago from today's date, and no one has reached out. There is a complete lack of communication and accountability. They also consistently charge tenants for issues that are not their responsibility. For example, we were charged $400 to repair a cracked sink that was already damaged when we moved in--it had clearly been glued together beforehand and eventually came apart. Instead of taking responsibility, they passed the cost on to us. We also dealt with a septic tank backup for over two and a half weeks. During that time, we could not use our downstairs bathroom, washing machine, or dishwasher because everything would overflow. While they did offer hotel accommodations, we had to decline--but only because the hotel was too far from my mother's job and from where I receive medical therapy, making transportation unrealistic, especially given that I am disabled. Additionally, my sister spoke with them about the septic issue and was told that we would receive money off our rent due to the situation. However, they are now refusing to honor that and are claiming it's because we did not accept the hotel accommodations--even though the only reason we declined was because the location made it impossible for us to meet our daily responsibilities. Overall, this has been a terrible experience. This company shows a pattern of neglect, poor communication, and unfair treatment of tenants. If you are looking to rent, I strongly recommend avoiding any property managed by Progress Residential. Renters deserve safe living conditions, proper repairs, and responsive management--none of which we received. read more

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give them a star I would strongly caution anyone considering renting from Progress Residential. From day one, this experience has been unacceptable. The day we moved in, there was no air conditioning--on one of the hottest days in Atlanta--while I had just been released from the hospital after suffering a traumatic brain injury and multiple serious injuries from a horrific car accident. Instead of fixing it immediately, they only suggested reimbursing us for fans if we purchased them, and it still took an entire week to repair the AC. Maintenance has been consistently inadequate. After a rainstorm, a leak in the kitchen ceiling appeared, and instead of fixing the problem, they simply painted over it--ignoring what is clearly an ongoing roof issue. The problems don't stop there. The area underneath the home floods every time it rains, and their attempt to "redirect" the water did not work. My mother has documentation of this, and they are fully aware, yet nothing has been properly resolved. We also experienced a septic backup that caused the downstairs toilet to overflow, clogged the sink, and made it impossible to use our washing machine or dishwasher. They offered a hotel, but it was too far from my mother's job and my therapy appointments, so it was not a reasonable option. We were told we would receive a reduction on the rent for the inconvenience, but are now being told that because we did not accept the hotel, they will not do anything. Additionally, the downstairs sink/countertop was already cracked and poorly glued when we moved in. When it later came unglued, they attempted to charge us $400 for a repair on something that was never properly fixed to begin with. There is also mold in the downstairs bathroom roof and instead of properly addressing the issue, they continuously paint over it, which is both concerning and unacceptable. also mold in the cracked stand in shower To make matters worse, I have repeatedly requested for over three weeks that management contact me, and I have received no response. Being ignored while dealing with serious and ongoing issues like this is completely unacceptable. If you value your health, safety, and basic communication, I strongly recommend looking elsewhere. currebtk dealing with a leaking dishwasher that was JUST installed because the old in stoped working . They sent 2 people out to " fix" it but every time they came it CONTINUES to leak , WHICH MAKES US NOT TO BE ABLE TO USE IT. IM WAAAY PAST LIVID WITH THIS PLACE ALL THEY SO IS TAKE PEOPLES MONEY !! I'm disa and mymother is a senior and should NOT HAVE TO GO THROUGH THIS but I'm not surprisee . Every state they have properties they have open lawsuits!!!! Dont walk RUN AWAY FRIM ANYTHING MANAGED BY THIS PISS POOR MONEY GRABBING COMPANY !!'nn read more

Attention potential residents: Look at all of the reviews left for this Company. That in itself should be enough of a warning for what lies ahead!! Been here for over 8 years with rent paid on time every month of those eight years and counting. Yes, and before you say it, why did I stay this long? I love the privacy of this place! Now to the current problem. Our toilet was starting to crack so I assumed we should call before it broke and hurt one of us. Well leave it to these Slum Lords to bring us a Standard toilet (CHILD SIZE). Of course, what else would you expect from them. The only time I have seen a standard toilet is in an Elementary School, Daycare or Camper. The toilet we had in our home was a comfort toilet. The difference in price for the upgrade is a mere 100 dollars. We are retired adults with a 29 year disabled son who is 6'4. This is absolutely not workable for us. When we first moved in, our rent was 1045.00. A little steep for us, but we made it work. Fast forward to today, our rent is now 1740.00 for a 72 year old house with one small bathroom. Point being they have gone up substantially every year and when something needs replacing, (which is normal wear & tear) they respond by giving you the cheapest, probably discontinued replacement they can find. We are on Social Security and the small increase of living money we get each year doesn't even cover the increase (handout) these fools demand. They should be investigated for all the fraudulent things they are doing. But, they won't be. Money talks, I'm sure they are lining the pockets of another big fish. So beware, they will absolutely not look out for you either. They will take your money and run!! read more

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been renting for 3 years, first 2 years of payments were made on time. as soon I had a hardship beyond my control due to medical reasons followed by job lost for the past year. I made all necessary payments , late fees , rent, court costs and the amount they requested which was over 6.000$ .... I tried to keep the communication open between us , provide documentation ,and let them know everything that's going on with me. I have paid all the necessary fees and past due payments that's needed to be paid. All caught up. Now that I'm caught up, I get an email stating that I'm un eligible for renewal And I need to move out by August 31, So my previous on time payments didn't count? I actually love my home and don't want to move. They tell me that their decision cannot be reversed and the decision is what it is. And now the month of July I have an unexpected extra 630$ charged for August that we have not gotten to yet but due now added into my balance and you know what they are saying these charges are for ? Estimated utilities cost when all of my utilities are paid up to date and I have never had a bill for utilities over 300$ let alone 600$ for one month that they basically just guessed picked a number and said yeah by the way you have to pay this on top of the total for July and trying to save thousands of dollars to relocate because your being put out of your home with your kids for being human and paying all the money requested before having to have a judge make you do it . This is so disgusting and discouraging. So my suggestion to you, do your homework before making any decisions. I thought I would be in this home for a while but Now I gotta to try and find housing while trying to regroup after a hardship and during the start of the school year . However after many emails ,appeals, phone calls ,their decision is final and there isn't any thing I can do but move. A company that doesn't care that life happens sometimes beyond ppl control. A company that advertises using family values and community for day to day living how they create homes and peace of mind for families. But over looks all of the steady payments and good tenets after they struggle and rectify all as demanded by the corporation then adds more unjust hardship on the very people they market to that drives their growth by inflated random and unexpected cost. Is NOT A COMPANY YOU WANT TO TRUST OR SUPPORT READ all of the reviews and really if you can trust your family and yourself with a honorable company that has transparency and integrity and real customer service and agents that actually individually handles each tenant . read more

Applied for a property and had issues from the start with the income verification and had to delete and add my wife onto the app twice which was caused by their system issue and made us pay an extra application fee. Never got my income verification to go through and they wouldn't allow other ways to verify income so was denied the property. They still have an extra application fee of $55. Guess I got Progressed. read more

I rarely leave negative reviews, but after everything I've experienced, I feel obligated to share my honest experience. My very first month in this home was spent dealing with HVAC problems, water leaking through my ceiling, drywall damage, and a carpet that developed a mildew odor from the ongoing leak. Instead of enjoying my new home, I spent nearly all of June coordinating repairs, making repeated phone calls, sending emails, and documenting everything. Although some repairs were completed at the end of June, my carpet wasn't even scheduled to be cleaned until July 6. Despite living with these conditions for nearly a month, I was still expected to pay my full July rent on time. I paid it because I didn't want late fees or any negative impact on my rental history, but I found it incredibly disappointing that there was so little compassion shown for what I endured. I was told my request for a rent concession would be reviewed after the repairs were completed and that I would receive an update before the holiday. That communication never happened. Once again, I was left having to follow up myself. What is most frustrating is that I spent weeks advocating for the urgency of my situation. I repeatedly explained that I was living with an active leak, ceiling damage, and the effects it was having on my home. I made countless phone calls, sent emails, and followed every instruction given, yet I constantly felt like I had to fight to have my concerns taken seriously. No resident should have to repeatedly advocate for weeks just to have significant maintenance issues addressed. At this point, I am reviewing my rights under Georgia landlord-tenant law and exploring my options for an early lease termination because of how this situation has been handled. This entire experience has left me disappointed and without confidence in continuing my tenancy. If you're considering renting from Progress Residential, I encourage you to thoroughly research the company before signing a lease. Communication, accountability, and treating residents with empathy matter, and unfortunately, that has not been my experience. read more

Spent all weekend with my AC out while everyone is out on vacation for the 4th of July eventhough we had called before and they just cleaned it out and replaced the filter with 2 kids at home and 82 inside the house. read more

I contact the office as request and was told that they do not give refunds on application fees and because I said small claims court they could not talk to me any further. Why tell me to contact you if you do no give refunds even if you make a mistake, they disconnected the chat and said they would give to their legal team. If you feel that way I will proceed. People keep your money in your pocket from what I see with other reviews not worth it, the house is still vacant. read more

Absolutely ridiculous. The house we're in is falling apart and then can't get anybody to answer phone calls or service requests. Never do business with them read more

This company literally buys up all the houses! And does NOTHING to help!!!! Me and my kids lived in MOLD filled ceiling for MONTHS and they KNEW IT and said NOTHING!!!!! We were sick- missing work and school!! and the gave me a WRIT OF POSSESSION !! they BETTER be glad I went about the mold the wrong way!!! BUT BEST BELIEVE I WILL BE FIGHTING THIS AS SOON AS I AM ABLE TOO!!!! NOW ITS HARD FINDING A PLACE TO LIVE!!!! But they don't care!!!! They buying up everything!!!!!! read more

this company is the biggest scam I've encountered. I have been living with mold for a month & they have yet to get someone to come fix my property. the rent increases every year over a $120. They don't have managers or anyone with authority to help with anything inside of the home. I don't recommend anyone to move to this company ! read more

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@rich, do not make it seem as if you and your corporation care about its tenants. Neighbor with one of your homes had a cracked sewer line leaking raw sewage in its master closet and yet you all sat on your hands, changed the carpet and failed to deal with the issue at hand. There is a common denominator here... plenty of people on social media dislike for the typical and common reasons. read more

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My experience with Progress Residential has been overwhelmingly negative due to persistent miscommunication, poor management, and processes that make tenants pay for the company's own errors. My lease start date was set for November 12, and I paid my deposit in October. By policy, I was required to have renter's insurance and all utilities in my name by November 12. Despite this, Progress did not send the actual lease for signature until 8:10 PM on November 11--after multiple phone calls from me asking for it. Along with the lease, they finally provided the move-in cost sheet, which I had not been given until that moment. They require certified funds for any move-in payments made within three days of the move-in date. There is no way to obtain certified funds at 8:10 PM the night before move-in, yet by the next morning (November 12), they were already sending automated emails demanding immediate payment. To make matters worse, their "orientation" representative said she could "make an appointment" for me to drop off the certified check at their office (an hour drive from me) with no consideration for my work schedule or my time. To avoid further delays, I overnighted the check. Access to the home would be granted until they "received" the certified funds. I was finally granted access to the home at 5pm on November 14, 2025. Regardless, I paid utilities, insurance, and rent on a property I had yet to access and I had to reschedule movers, incurring more costs due to their negligence. Furthermore, the move-in costs were calculated incorrectly and based on the November 12th date, resulting in an over charge of $140.00. I have always been a homeowner, haven't leased since I was young. I am single and decided I no longer wanted the headaches associated with owning a home so I sold and decided to lease...needless to say, a huge regret now. Overall, Progress Residential demonstrated poor communication, disorganization, and an unwillingness to take responsibility for their mistakes, while expecting tenants to jump through hoops to compensate for their inefficiency. I cannot recommend them based on this experience. Update: The level of incompetence is appalling. The "advocates" they assign to complaints do nothing. After repeated phone calls from me throughout November, Progress credited my account in December. However, they lived up to my review and ongoing dissatisfaction by adding the charges back to my account in January WITHOUT any notice. As anyone can see, my review is spot on. Do not rent from this company. There are too many nice homes for lease to waste your time with this company. read more

Progress Residential - Charges added back from November - Property Management Near Me - Alpharetta, Georgia

I would leave 0 stars if I could. Do not rent from this company. They are crooks! We rented for 2 years... very nice house, but had a number of problems. They fixed some and ignored others. We moved out and cleaned the house from top to bottom, baseboards, windows, walls, under the fridge and oven. The house was spotless. They nit-picked any and every thing they could, including charging us for trash for June and charging us rent for June 1st. We had to be out on May 31st. They charged us for smoke detector batteries, which weren't beeping or dead. All of their charges came to the exact amount of our deposit. They punish good renters to pay for the bad ones. Terrible people. read more

I'm not sure who they have working in these offices or what they are told, but they are assessing fraudulent charges and unfounded fees on resident accounts and forcing people to pay them. Please keep good records, record conversations of people you speak with in their offices, take notes, write names, dates, times and who you spoke with. Lastly, write down every word they tell you. They are stealing hard earned money from their residents!!! Fight back! Pay your rent on time. Follow the mandates of the lease and lastly, don't be afraid to take them to court. Research your tenant rights. You will win against them. I have won on several occasions because I keep good records and they usually end up dropping the fees from my account to avoid court. You can go online and file in whatever county you live in. For the most part I don't have any issues with Progress with regard to maintenance. When I put in a request, they usually come within a week. They just need to stop trying to rip people off with these fraudulent claims. read more

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Took a third of my security deposit for a paint job and cleaning that they are responsible for. I spackled the wall to fill in a hole and they noted it as damage or scuffs. read more

If I could give em -5 I will do it. Sherica Smith has really bit** actitud, she answering with so much sarcasm. I was I really don't understand how a company like progress residential could hire someone like her After all she didn't solved the issue that we're going through 1- Pool service has been collected every single month and it has been 2 months all ready with out service I'll attach picture of it 2- my water bill increased from 50's-60,s as a regular month to over 2k 3- I find out that they moving number to make it match. At first when I make the call I stated that we're out of state for medical matters, and she was questioning who's at the property. That's the most nonsense question I ever heard. It is impossible to have a water bill that high with no one using it. She did nothing but caused more stress than a solution to this matter. After all Ana called me and I was thinking that someone wit ethics would be able to help me I did send an email to her and she never replied back to me. I decided to make a call again and yes Sherica did answered my call with the same bullshit and bit** actitud Pool still in poor conditions And water bill keeps increasing read more

Progress Residential - Pool service that I've been charged for $175.00 every month - Property Management Near Me - Alpharetta, Georgia

I've rented with this company for a long time, and this WILL be my last year. If you can...avoid them. They were "ok" (on the low side) until this year. Slow responses to straight no shows. I take care of my 81 year old mom, she's on hospice. Our heat went out in the middle of the night. I placed an emergency call as soon as they opened to get someone out to fix the heat. I was assured that someone would be out...no one showed up!!! Not only that, but when you call them, you can leave your # to call you back so that you don't have to wait in their queue. Well when they call back, you pick up....and THEY HANG UP!Now we have to sleep with the oven on which is not safe. I cannot get a hotel, I cannot move my mom. I am sooo frustrated. There are numerous other things that I can complain about with this company but this is the last straw....avoid them at all costs. If anything happens to us overnight this is proof that Progress Residential was the cause! read more

Progress Residential - Property Management Near Me - Alpharetta, Georgia

I am posting again because I am totally sick of how this company treats their tenants and can do so through bullying ect because they are one of the largest hime leasing companies in the nations. They state they are here to help when you into problems. Yes it has been hard with the loss of two jobs, the loss of a family member, and hospitalization but we still managed to not only communicate early we also paid when promised. I want to broadcast this company and how it falsely states how it helps its tenants but is quick to evict even after payment is made before month end and by their instructions. They cancel web access so you cant pay when you get the money and force you to send payment by cashier check or money orders and overnight them. This is money that can be used for other things including next months rent. I want compensation for pain and suffering, it doesn't matter if its late, they were called to advise the reasons and money has been paid every month. Please DO NOT LEASE FROM THE COMPANY. They are NOT here to help period and its false advertising in there email responses. I was told this was included only to encourage the tenant to communicate not help with options for payment. You go feom a straight 3 day demand to eviction proceeding all within the same month. Again I will do whatever it takes to advocate and make sure everyone sees all the writings I have posted in the 5 years I dealt with this and ensure people thing twice before considering them. The ONLY reason I am still with them is because the house I reside in I love. Otherwise I wish better leasing company that truly care would have bought this house. I have to pay money unnecessary money from the move ins to trying to make sure rent is paid. Again please do not lease from this company. User's recommendation: Do not lease from this company. read more

I have rented from this company now for 3 years and it has been a nightmare, I really see that I need to get out of GA before my family and I are homeless because you don't kmow who to trust , I have section 8 and they pay most of my rent . I feel behind due to car accident and just paid them $5,910 in March to stop eviction than I was approved for rent assistance from Cascade Church/ Community Fund also in March in the amount of $1000 that makes me feel like now thats was a scam because payment was never received to Progress. Funny that now in Beginning of May im up for eviction again is crazy to me and I honestly believe Progress did this because that payment wasn't received and is not willing to unlock my account so I can pay to be the balance down . Like I just seen in a previous review on them fees are still being added as balance keep going up . They are not here to help you stay in your place and don't care about nothing but money not even low income thats why they consider Section is supposed to help not abuse. I use to recommend this company to anyone but now please stay away specially if you can't afford to pay all they extra fee after being locked out your account. read more

This is a VERY bad company to go through any process with renting a home. My husband and I have been pushed aside several times being told to wait 2-3 business days for each time we have to call about an issue. Sadly we're still waiting for a call from them for the first issue. Everything seems to be automatic and not truly seen by any real person. No one is communicating with anyone, its practically a joke, a scam rather. Our mistake was putting in an application just to make sure that we were on the waiting list, after a day or so that goes by we decide to go to open house to see what we were getting ourselves into, half way there to open house and it closes. Next thing you know we receive an email saying that we got the home. We call up Progress Resintial to see if there was any way we can still see the home, of course the answer was "no" and that the only way to see it is if we go through the process of papers. Again our mistake for putting too much trust into humanity. Days go by, everything is paid yet no one to give us the keys. Apparently our move in date was Dec. 5th. That never happened. So a few more days go by calling nonstop for them to give us the keys to the house , it was almost as if they were refusing us repeatedly yet everything was already paid off!! Process Residential put us through several transfers and holds making us wait even more to see who was willing to give us the keys. Finally at 5pm on a Monday we get the keys. It was like pulling tooth and nail for what should of been a simple thing to do. Struggling for some keys should of been another red flag. We then go to the house with some of our boxes cause what else can we do at this point, we apparently got the home...right? Well we see the home that they so called "maintained" for us. But sure enough it wasn't! It was a LEMON of a house!!! Oh, my god. Paint jobs are god aweful, bubbling vinyl flooring with nails sticking out of it, the piping needing a lot of work, rusted cabinetry (the kitchen cabinets nearly fell on top of me), 9inch nails sticking out everywhere of the house, toilets not properly put in right, stains and holes everywhere, and a oder of mold that would stick in your nose for days. The lists goes on! About 188 issues to be exact (we have loads of photos to prove otherwise). That'd be to many work orders for whoever to handle this. In other words this place is a major hazard, and we're expecting our first baby! How can anyone raise a baby under these conditions?! All we wanted was to see the home first but even that was too much to ask for. Now my husband and I are stuck in limbo waiting for people to call us to see what we can do to fix this but so far we're the only ones calling in about this disaster of a nightmare not knowing if we'll have a home before the holidays. All I have to say is that if you choose "Progress Residential" expect nothing from them because I can't even imagine what maintenance would look like if you needed any help from them. 10/10 would NOT RECOMMEND. HAPPY HOLIDAYS! :) read more

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My greatest joy in life would be this company going out of business. God forbid you move into a neighborhood with an HOA way they handle HOA violations should be illegal. Constant violations over a lawn that I have no control over they have planted sod twice and I have watered it and it has died. I am on year 3 of this cycle and every year I have to explain it to some new person at the HOA office and they send out someone to install a lawn on a property that gets no sunlight. They won't remove trees, but they'll spend $10,000 on sod, they don't talk to the contractors they send to do work and they don't talk to each other in the office. I rack up about $500 in HOA fees every year over the property and then it takes 3 days convince them it is their fault. read more

SCAM! After filling out an application and attempting to pay for the application fee, I got an error message and couldn't pay the fee. Now the price of the home has gone up. They also requested my social security card to be uploaded, I get an error again. Now they want me to email my social security card to some random email! They say I keep getting the error because I put the wrong lease date but I got it off of their website! SCAM! You call customer service, no help. They blame me, for their system not working properly, they got 110$ from us and have raised the price of the home. Now requesting me to send a copy of my ss card. Please don't go with this company they don't care and blame you for their fsultry syste! read more

Yazzmine Williams is outstanding! Courteous, caring and kind! She was able to take care of all our needs which makes being a Progress resident enjoyable! Thank you Yazzmine Williams !!! read more

Rented a house in the late Fall that had no hot water for the first month, a gas leak, and no working stove top for 8 months, amongst other hazardous conditions; and the company seemed not to care. read more

Zero Stars. From the very first phone call should have let me know these people only care about MONEY. DO NOT RENT FROM HERE. They will take all your money. I'm surprised they charge for phone calls. That'll be next. They rent out shit houses with a new paint job. read more

progress residential is a good company to rent from but i can say is kind of hard to reach out to them but third homes are very nice.

0 stars if I could. Single worst company and experience I've ever had in my life. A joke of a business. I applied for a property. It wouldn't allow me to add a co-applicant/guarantor due to a site error on their end I tried addressing numerous times by calling but couldn't get help...so I was denied. Ok - just the start. I applied again for another property, making sure to call in and wait 35+ min on hold this time to ensure the same mistake didn't happen again. Everything worked, I was approved! Made plans with a set move in day, etc....only to find out 2 weeks later that the home was no longer available and had been taken off the market. They refuse to refund my application fee. I called in a dozen plus times, told cases were opened, checks were on the way, assured it would be resolved...only to be told by the next person that such a case doesn't exist, they don't issue refunds and that I can choose another property if I'd like to transfer the application fee and start over. This occurred several times, numerous rounds of "we got you, it's been refunded" to "I don't know who told you that, we don't refund application fees." When I told them I was going to leave a horrible review, they didn't even seem to mind. If i had to guess, they know how bad they are and simply don't care. This all started back in early November and it's now end of January, so imagine how much time was spent trying to resolve this issue before coming here and angrily typing into the void to appease my frustration with this joke of a business. Do yourself a favor and don't bother applying for any properties they have. Main street renewals was INFINITELY better. DO NOT USE PROGRESS RESIDENTIAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Progress Residential will charge you for normal wear and tear though they are not suppose to. They will flaunt the law on returning your deposit using every excuse in the book. There was no evidence of excessive damage, such as holes requiring drywall repair, pet damage, smoking stains, or negligence. Yet I was told the entire house had to be painted though I only lived there two years. read more

RUN AWAY! Their reply to this is a lie. Avoid this property management company. No power or heat for days in January. Rental is infested with roaches, many water leaks, electrical issues, and dirty. The phone system menu is terrible. The online portal requests are often ignored. When you speak to a human 85% chance they will not do their job. Maintenance requests require calling daily for follow-up to get any actions performed. Some maintenance requests require 5 or 6 visits to fix. Overall a part time job to survive, and a truly terrible experience. Whoever is replying to these reviews is MUCH more responsive than any other Progress employee. The replies to these reviews are the ONLY replies you get from Progress. UPDATE 1/5/25: Continually maintenance issues. All progress techs complain about working for progress. Techs try the most to fix but get no approvals. Once they leave ticket is closed regardless of solution. Do NOT do AUTPOPAY, double charges are very common. I keep a spreadsheet to track their mistakes. Update 3/6/25: Excellent maintenence tech fixes a 10month old issue, I've requested be fixed twice before. He then gives me a QR code w how to leave HIM 5 stars.... but the code brings me to THIS review, not for him but for all of progress. The endless tricks and dishonesty is disgusting. If you run w progress best be on your toes ALWAYS... read more

DO NOT TRUST THIS COMPANY!! I submitted an application and was approved to rent a home. Ashley Ramirez (with Progress Residential) sent me an HOA Restriction Addendum and a Lease Agreement. I signed the HOA agreement and requested a walk-through to address repairs that need to be made prior to signing the lease. I got no response from Ramirez which raised my suspensions. The Summerlin HOA president informed me the addendum was a fraudulent document as it was not constructed by the HOA but by Progress Residential. The HOA president also said that Progress Residential has been informed that they cannot rent this home as Summerlin subdivision is not allowing new rentals. If the home is rented, the tenants will be evicted. Progress Residential is knowingly taking money for the application and will take your deposit knowing that they are not supposed to rent this home. BEWARE!!! read more

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if I could give them zero stars, I would. They are honestly the worst. my ceiling fell in on Sunday and 30 hours later with it being 36° in my house they finally a technician. The technician came out and fix the pipe that's it. Everything in that room flooded because the water was running for three hour. The floor is saturated with water, my bed my bed frame, and all of my personal belongings are ruined. When things break, they send technicians out and they expect the residence to cover the technician fee coming out and fixing what they are legally bound to fix. read more

DO NOT RENT FROM THESE CLOWNS. THEY WILL ROB YOU BLIND. First off -- you can't even talk to a real person. EVER. Everything is through email, and good luck getting a real answer when you need one. You're basically arguing with a brick wall. Now let me tell you how they tried to scam me for $3,300: 90 days before my lease ended, a Retention Specialist texted asking if I wanted to renew. I told her I was thinking about downsizing and needed a week. I called the office and asked about transferring to another property. They told me I'd have to do a whole new credit check, background check, AND pay a new deposit. I said "HELL NO" and texted the specialist back that I was not renewing -- all this happened within the 60- to 90-day window. Now here comes the BS: "Oh, a non-renewal isn't a vacate notice." "Well, you didn't give a vacate date, so we assumed you wanted to go month-to-month." "You didn't submit it through our system, so it doesn't count." Now they want $3,300 like I'm just gonna roll over and pay it. This is just one of many bogus charges they tried to hit me with. They will play dumb, twist your words, and use every loophole to squeeze more money out of you. STAY FAR AWAY. If you like stress, scams, and silence when you need help -- this is your place. Otherwise, RUN. read more

I had an extremely disappointing experience with this company during the rental application process. Despite submitting all required documentation promptly, I experienced a complete lack of communication and follow-through from the leasing office. Over the course of five days, I made more than 15 phone calls trying to get updates. I was repeatedly told different things by different staff members, and promises of follow-up -- including from a manager and a leasing agent named Roxanne -- were never kept. My guarantor faced delays in receiving their verification link, and even after being told for days that everything looked good, I was suddenly informed that part of the application was incomplete. The lack of organization and professionalism made an already stressful situation worse. Ultimately, I had to cancel my application because I no longer felt comfortable trusting this team with something as important as housing for my family. I would not recommend this company based on my experience. read more

As a Real Estates agent, this was the worst property management company I've ever encountered. I will not recommend this company to any clients or colleagues. After trying to contact someone for 2 days straight, being left on hold for long periods of time, given the run around just to tour a property abd then ultimately laughed at abd not helped. I provided my name, Brokerage Firm, License number and copy of pocket card, providing my clients info and being physically at the property, we still could not tour or even access the property. As a realtor, I pay high yearly fees to have on demand access to show properties. I've never had a problem showing a home through a management company before. This is the first and only time I've had this experience and I would not want any of my clients to have the same one. This was horrible. read more

The process for me to move in was super easy and seemless. I have been in this home for 2 yrs now after trying to get back on my feet from a divorce. For the entire 2 yrs I have had HVAC issues, 14 times I have had to take off work which costs me $1,000 each time to be here for a technician! At this point I wished I would have just bit the bullet and moved out but it's my least favorite thing and I am now about to build a house. The basic Progress technicians really only know the basics and if it goes further than checking the Freon or changing a Tstat, I have had 3 in two years, they can't handle it. For the last 4 or 5 visits I have had a subcontractor but they have not repaired the issue. I firmly believe that Progress is not giving them the ability to fix it properly. After the very first time the subcontractor came out he had a list of items to swap and not one of them was ever done. They can say that they give a sh1t because they do come out but after 14x for the same problem is clear you don't give a SH1T!! Not one... there is a very good reason they have a 1.2 star rating from 321 reviews. They are a huge conglomerate slum lord with decent houses. I wished doing reviews would help but they will continue to piece mill and never actually fix the problem. I CAN GUARANTEE NONE OF THE PEOPLE RUNNING THIS BUSINESS HAVE BEEN WITHOUT HEAT NOR AC FOR A SEASON. They did pay something toward window units and floor heaters. . At this point with the cost of all the trip charges we could have had a new unit and this property would be good for 10yrs. I will never use them again and I hope this reaches people before they make the mistake I did. Proof is in the pudding baby! read more

I have been a Progress Residential client for a year and a half. Overall, I would give Progress a B+ (instead of B-) primarily because of the quality of the materials used in the house and the quality work of the subcontractors they hire. The communication process is complicated, multilayered it seems. With the exception of one or two instances, staff is very professional, addressing us respectfully. Response to requests for maintenance/repair needs is good. A special mention of Yazzmine Williams from the Alpharetta office who shepherded us through a difficult process. read more

CLASS ACTION LAWSUIT people wanted! Adolfo Villagomez CEO you need to get your company in check. DO NOT RENT FROM PROGRESS RESIDENTIAL! They are corporate scum bags! One year later water is still coming in basement when the job was "fixed". Someone needs to start a class action, sign me up give me a call! From the floors folding up to AC flooding to water main replacement to rotting wood/mold from water intrusion in basement. I have 2 young children with a rental company that doesn't care for their health and safety. We've had it all in this house. Thanks for nothing Barry from 1Source Home Solutions! Also thanks to Progress Residential who hired them. If you want workers that beat around the bush, this is the crew for you! Pics are what they did to "remediate" rotting wood. They have come out 4/5 times to fix the issue. Support beam that already has support. The basement still has rotting wood with my 2 children in the home. Strongly advise to not rent a home from this rental agency. They cannot keep up with their client's homes. I have filled out multiple customer review emails. So for you to say the three I've completed for the course of multiple service calls is BLANK is exactly why I gave a 1 star. read more

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