I was extremely satisfied with the level of eye care I received. The physician was very thorough and answered all of my concerns, I learned so much from her. I am in my seventies and an have worn glasses since 4th grade and gone through numeral eye exams, I must say this time was the best. Although the exams was very good, the service was very poor. When ordering my glasses I was told that I would receive a summary of my exam via email. That never happened. I only received the summary after I contacted my eye care person. It took several days after that for me get my summary. I was told my glasses would be in in 2 weeks, but they were not. After 3 weeks I called inquiring about the glasses. I was put on hold and waited for some time. The person came back to the phone and asked me for some personal information, and I was put on hold again. That person came back and let me know that my glasses were in and told me the they had not been displayed yet. I asked her how long that had been at the shop she implied, for some time. In short I think Progressive's service people need to step up to where their Optometrists are. read more

I think I finally found my go-to place to see an optometrist and get glasses! It all started with me visiting on a whim when I needed my glasses adjusted. I wasn't even a patient of theirs, and they adjusted my glasses for free (and with a smile). So I told myself that when I needed an eye checkup and to buy some new specs, I'd go here. Cut to months later. I visited to get an annual eye exam and look for glasses. The optometrist I saw, Dr. Fiechter, was SO professional and nice, and took the time to explain the intricacies of my eye health to me -- no eye doctor had ever done that before. She even showed me images of the back of my eye, and explained what we were looking at. She wasn't just going through the motions. I wasn't planning on getting my eyeglasses here, but this place has so many different brands and styles of glasses that I ended up finding the perfect pair here. My glasses were ready a whole week earlier than scheduled, which was just perfect. I can't recommend Progressive Eyecare and Eyewear enough! read more

I first came here in 2015 to get a pair of glasses. I brought my prescription with me. Now in 2018, I decided I needed a new eye doctor so I went to Dr. Tim Birtwhistle. I very much enjoyed my eye doctor visit. The person who checked me in was efficient, professional, and easy to have a discussion with. She took the time to understand my questions and talked to me without distraction. The tech who gave me the initial part of the exam also was not distracted and explained everything to me that was happening. She was very personable and a pleasure to be around. Dr. Birtwhistle explained everything I was seeing (and not seeing) to me along with excellent explanations on why. He, like the others, made it clear that I was his top priority while we were together. I had questions, he listened and answered them all. After the exam, I purchased new glasses and the good experience continued. The people helping me with the glasses were not pushy at all. They let me take my time in finding the glasses I wanted (it turned out that the ones they initially picked out were my favorite). I felt welcome. Everyone there helped, did their job very well and were all very intelligent, professional, and friendly. I would recommend this location to others (I already did)! PS - I especially like the machine that makes it possible to not get my eyes dilated! read more

Glasses, contacts and an eye exam, oh my! I had such a great experience today with Dr. Frannie Fiechter at Progressive Eye Care. She's amazing!! Very professional, fantastic "bedside manner" and takes time to makes sure you understand what's going on with your eye health and vision. If you're in the Indy area, and looking for someone who'll take great care of you, go see Dr. Frannie! read more

The first year at Progressive I felt like I had a decent experience in comparison to Eyeglass World on East 82nd. However the bar was low there, but that's another story. The second visit was due to me feeling my prescription was a little off. I called first and received a bill the next day for my first visit that was 5-6 months prior. This is in network but I had so many add ons I was unaware were being added on. When I went in office and asked for an explanation the front desk team didn't know, the other associates couldn't help her. So as far as I know the charges could've been an error. I think it's important to tell clients if there's a difference between what they came in for and what you're doing so we can have an estimate of the expense we are going to incur for the service. There was one add on I was alerted about and I accepted, it seemed like way more on my bill. Again the first visit was decent but I called their 82/86th street location for an appointment, ended up booked for fishers. Went ahead and went because I was in need but that there should've given me a clue about organizational skills. My 3rd visit was between work, due to a cancellation & I had an alarm set. My phone was on vibrate but of course the alarm will ring. The doctor was so upset and told me to turn my phone off as if I was a child. I understand medical offices not wanting you on the phone, but I had to keep up with the time. When it rang we were talking about nothing related to my eyes. He really became very rude after that. He recommended daily contacts, they were not in my budget and he did not give me any other recommendations so I went without contacts. I've worn glasses more in the last 2.5years than I have my whole life. There was another billing discrepancy, I ended up keeping bills and dating them when paid. I had another bill that reached me months later, I called in and cross referenced what I paid already verse what they sent and it just felt like a shake down. They had errors on their end and were sending dup charges. My address was the same at least 5 years btw, so it makes no sense why bills were not reaching me in a timely manner. Shopping for a new eye doc obviously, but felt ppl should be aware of this before considering care. read more

I saw Dr. Walborn for the first time and I see why he has such good ratings on multiple healthcare sites. I came both for me and for my daughter. Dr. Walborn participates in the InfantSEE program (a public health program managed by Optometry Cares® - the AOA Foundation, is designed to ensure that eye and vision care becomes an essential part of infant wellness care to improve a child's quality of life. Under this program, participating optometrists provide a comprehensive infant eye assessment between 6 and 12 months of age as a no-cost public service). Staff was very nice and professional and I only waited a few minutes for my appointment. He examined my extremely squirmy 10 month old and was very patient and gracious with her (you can tell he's a dad himself). He was great with my exam, too, answering all my questions. read more

Not enough Stars for the Staff and Doctors of Progressive Eyecare. My wife and I have been using them since they opened I would have to say. Simply said they are the "BEST" in the business! read more

I was really hoping to have a great experience here, as I've been looking for a new eye doctor for awhile now. I called in to try to get a last minute appointment and let them know I could only come in for an hour due to work restrictions. They said this would not be a problem. The building is a bit old, but decorated nicely on the inside for the most part and the staff was friendly and helped me get me in quickly. Everyone I met was professional and accommodating. The doctor I saw was very kind and helped solve my eye problem quickly, so that was great! However, I was not seen until 50 minutes after my appointment time. After explaining I could not come back later and needed to get back to work, I was told that there is nothing that could be done and I just had to continue to wait. I understand sometimes being seen at a doctor is later than expected due to other circumstances, but 50 minutes is pretty excessive and inconsiderate. I'm not sure if I will go back. read more

My contact fell out while I was driving on my way to work. Thankfully, it happened to be right next to this place. I went inside carrying my fallen out contact and asked if they had anything to help. I'm not a patient there, so I wasn't really expecting anything. But they were so nice and helpful. They even gave me a full bottle of solution for free! When it's time for my next eye exam, I'm going here. read more

I've been a patient of Dr. Perry Lopez for at least 10 years now... Not only is he a great eye doctor, but the entire operation is top-notch. In the past couple of years, I 've had 2 medical issues with my eye and both times, they were able to squeeze me in for a last-minute same day appointment w/ Dr. Birtwhistle to get me fixed up! I also love that they have the retinal scanning machine, so I don't have to get my pupils dilated. read more

Dr Walborn is always so nice and the staff so friendly. I'm always in on time and both the Fishers and 86th St locations are great!

I am new to town and needed to find a good optometrist. I saw Dr. Lopez and she is great. She goes above and beyond to explain things to you and is very friendly. Overall a great experience. read more

Been going here since moving to Indy back in 2008. The service is great and the people are always happy when checking my eyes. The docs are courteous and find time to explain things to me. The artwork makes the office really pleasant to be in. The selection of glasses and sunglasses are excellent. read more

PRO: Have been going to Progressive for 13 years without issue. Overall kind staff, and good selection of eyewear. CON: Pricey... Inconsistency with billing practices between doctor and front desk vs. what you see. I have experienced errors in billing and unknown insurance billings, resulting in balance months after all was assumed paid in full. Unfortunately, Progressive has grown bigger and have new staff changes every time I've been in lately. Suggestive Outlook: Check statements and verify the accuracy of how and what is being submitted to insurance and compare charges to what maybe on file, read more

Another review says, "Not enough Stars for the Staff and Doctors of Progressive Eyecare." I could not agree more with that sentiment. I am not easily impressed, but could not have hoped for better service and a more insightful experience. I highly recommend Progressive Eyecare & Eyewear to anyone. read more

Really enjoy my visits. I used to get eyewear there prior to LASIK, which they also helped me get the ball rolling. I also went there for my LASIK follow-up visits, and eventually got it down to just my annual exams. Just had a visit last week to make sure things were still intact and functioning as expected. They also indicated that a pair of readers would benefit me at work and with up close reading (LASIK improved my far vision at the cost of some near vision, which is what I wanted). Then they proceeded to inform me that my vision insurance would cover just about all the cost of a pair of frames and lenses. Saved me from heading to "walmart" and spending about the same as my deductible, and got custom lenses designed for my prescription, no generics! Dr. Birtwhistle is always a pleasure when discussing my ocular status, and anything else that comes up. You can tell he truly enjoys his job and decision to become a Doctor of Optometry. I have also had the opportunity to be seen by a couple of the others at the 82nd street location, and have never had a bad experience. A+ read more

These guys rock! Everyone is so friendly and helpful. They explain what they are doing, why and what the results and measurements MEAN. The entire office voted on the frames I was considering and Dr. Birtwhistle is always a pleasure to see when I come in for my exam. read more

We had unpleasant experience as Dr. B there failed to deliver my son a pair of night-wearing correction lens to help his vision to achieve 20/20 even in the morning, which is a default standard when you visit an professional eye doctor. The best vision by using his lens was 20/30. read more

Dr Jennifer Bailey is awesome! She took her time with me to help me fix my dry eye situation so I can wear contacts again. She is very knowledgeable and you can tell she truly cares about her patients. read more

I've been a patient of Dr. Perry Lopez for almost 25 years now. I had been wearing glasses since the age of 9 months (yes, you read correctly: 9 months!!!!) and Dr. Lopez suggested that I was an ideal patient for lens replacement surgery. He encouraged me to do this and referred me to a surgeon who removed the lenses of my eyes and replaced them with multi focal lens implants. My eyesight is now 20/20, and I don't need glasses nor contact lenses. My life has changed since then in so many ways. I am 59 years old and have lived on 2 different continents and Dr. Perry Lopez is by far the most competent, thorough, and professional optometrist I have ever seen (no pun intended). He is friendly, kind, knowledgeable. HE IS THE BEST! read more