This insurance company is the worst ever They increased your premium for no reason they suppose to be nationwide and they don't honor that. I never had an accident bit I lived in one state worked in another I told them they send a tracker for me to put on my vehicle I obliged because I had nothing to hide. I paid my premium automatically. The tracker was beeping like crazy I unplugged it and Allen them the next day only to find out they canceled my insurance 2 days before without warning went on the app nothing. Tried to find out why no reason was given now they calling and harassing me that I owed them money read more

Zero.... Dealing with full coverage a new car hit me !!! After an accident claim against them Connor Evan's laughed at injured people Offered trash After their drivers at fault Destroying my body and vehicle Harasses me Does not offer hospital payment Nothing Be a smart ass You're loss at litigation read more

They ripped me off with their Snapshot app. It's con. That's how they justify jacking up your rates. Then, when you try to appeal to their better angels, they tell you too bad, so sad. They are a terrible organizations that cares nothing for its clients. read more

The progressive app sucks I made an update to my policy cuz I saw that I did not have roadside assistance and I got an email saying they were changes made and I went on to the app and it still says I have no roadside assistance also I have gone paperless and it still says switch to paperless the app sucks I've only been with this company 6 months I have a by yearly payment plan but next year I'm going to quit and go someplace else read more

Hello. This is a concern that you should watch out for. My son used my car because his car was in the shop .he's wasn't insured under my policy .So while using my car he got into a lil fender bender NOT HIS FAULTS . Progressive calls saying i have to put him on my policy. So I did, which i got charge alot,he is 19 . So last yr he had a infraction which we wasn't insured under progressive and they charge me extra for got charged for that. So they use a company called LexisNexis which they check ur license. So i called them and questioned them . They wanted all my information. Part 1.. read more

Customer service is not existent. IVRs route you to voicemails or people that arent even staffed but they advertise 24x7 assistance. Took a week to just get my car towed. Also had to call them about 6 times to complete that. For the sake of you and your family please buy insurance from someone that is actually interested in helping you if you have a claim. read more

Progressive insurance is an awful company they canceled my policy and did not tell me for at least 10 days. Exposing me to mass of liability. If you don't think it will happen to you I'm telling you that it will do not use this company read more

DO NOT USE PROGRESSIVE INSURANCE. I had to wait 4 1/2 hours for a flat tire! When I first called road side assistance (from the side of the road) they advised 40 minutes. Those 40 minutes turned into 41/2 hours! I kept calling but they had no answer except that they were trying to get hold of the driver. Huh? I was more upset about their service than the flight tire. You would think with the nice commercials they have that they would be a better servicing insurance company. NOT! Never again!! Sticking with AAA. read more

I don't understand why it took them close to 3 HOURS to come out and provide assistance to me when I had a blowout earlier today. There were no mitigating circumstances (weather, holiday, nor dead of night) I could see that would cause them to take so long to respond!! I called into the call center at 10:50 a.m. and told the agent she had permission to ping my cell phone so she could ascertain my location. About 20 minutes later, I got an automated call asking me if I still needed assistance. I pressed "1" for yes and the recording went on to say that the driver would arrive by 12:39 p.m. As it turns out, this ETA was completely unrealistic as a driver didn't finally show up until 1:40 p.m. I waited until 12:39 and still no driver. I sent a text back to the text message I received with the ETA that said "ETA past". I waited another 10 minutes, still no driver as the maniacs who drive on I-80 on a daily basis went wizzing by. I finally called back into the call center to see where this driver was. This time, they told me some driver by the name of "Paul" was going to be there in 25 minutes. Twenty five minutes passed, no Paul. My girlfriend called me to see where I was. Some driver named Jim called me while we were on the phone. I forgot to mention that the battery on my phone was almost dead, so I told my girlfriend I had to take the other call. I answered Jim's call, and he asked me where I was. Huh? What year is it again? I find it really amazing that they can read your license plate from 50 miles in space, track your every move on the internet and monitor everything we watch on television yet I have to repeat my location to these idiots several times! Jim could hear in my voice that I was annoyed and threatened to cancel the call because I was "hollering at him". I never so much as raised my voice! He eventually showed up about a half hour later and explained to me that the information he gets regarding customer locations is wrong "most of the time". I can't believe that in the year 2017, Progressive doesn't have a better means of communicating with the drivers who are supposed to administer roadside assistance. It is frustrating to be paying good money for a service and the quality is for shit!!! I filed a complaint with Progressive. May take my business elsewhere depending on the outcome... read more