They are scammers who are legitimate. They use deceptive methods to lure you in, then they raise your rates without notice! Customer service is despicable. Not helpful at all. Please avoid them,find a better insurance company! read more

Don't choose progressive!!! If they can afford to advertise they can afford to do their jobs! While I have progressive insurance I won't for much longer!!!! I was hit by another driver with progressive insurance in March. It is now Labor Day weekend and the claim isn't resolved. The first error was created by claims agent Bill Maxon. At the time of the accident the police did not write a report stating the area was on traffic cameras. They gave me a card with information to give to progressive. I gave this info to Bill Maxon. For 6 months he just sat on it. I finally had to contact the police department myself. After spending an entire day without eating, I made calls between the police department and Progressive. It was established that Bill Maxon did not submit his request for the video correctly and never followed up. For 6 months he never bothered to check if he did it right. The police said they never received a request for a video for that date nor location. It was proven Bill Maxon and progressive screwed up because they could not provide the Lexus Nexis request ID, which they would have had if they submitted the request correctly. The police department deleted traffic footage after 30 days. Progressive assumed responsibility. Now they want to send someone out to "inspect" my car. Every time we have an appointment scheduled they don't arrive and try to come outside the scheduled appointment. Darren, Jim, and Andrew are completely incompetent at following a clock or a calendar. They don't return calls, they cannot communicate. Bill Maxon does not return phone calls. His supervisor Ty and James Dodson do not return messages. No one at Progressive will in anyway attempt to help me resolve this. Progressive is a joke and a nightmare. If they can afford to advertise they can afford to perform the basic functions of their jobs. Whatever they are getting paid at Progressive it is too much. read more

just trash is all I can say about this company. Progressive was my insurance carrier and when I needed them the most they did what they do let people down. someone stole my car while we were out of town. The criminals were apprehended, and our car was returned, but it was deemed totaled. But they refuse to cover the cost stating that my car was in garage at the right address. Be very careful with progressive. I recommend State Farm GEICO anybody but . I just switched insurance carriers today. So goodbye progressive I will no longer be a customer of yours ever again. read more

Been a long time Progressive client.....Came home from work the other day to find our good car was crushed under a fallen oak tree. from an absent neighbors land. Pouring rain, front and back windows blown out....Filed a claim on-line with pictures, didn't hear anything, I called, and was rudely told they would call me, not to call them....I asked about the rain coming into the car, they said "cover it up", i told them I could not with 3,000 lbs of oak tree on it, they said to call someone and save the receipt. which I did....today someone called and said an adjuster would be out in 2 weeks, that i had to take off of work to meet him there, I asked about the receipt to remove the tree, and was told "that is not our problem" , we don't cover that. I have a sinking feeling that they will total the car, pay me 1/2 of what it will cost to replace, I'll be stuck with the tree removal, as well as taking a hit on the car, and there is no sense calling the 800# , just to be treated rudely. read more

I hate these people. They said what they wanted me to hear to get my Bank information. The run false advertising . As soon as I'm going somewhere else for auto insurance​ read more

Truly regret purchasing Progressive Insurance for my boats. Have used Progressive since 2020 for two boats and not had to make a claim until a month ago. Someone without insurance rear ended my boat which I was towing, did major damage including shearing the 250hp engine clean off the back of the boat. Between trailer damage, boat damage and of course the motor should be totaled. Have been battling Progressive for a month now with their delay tactics; very typical of the BAD insurance companies. Bottom line is they dont want to replace the outboard motor but rather re-build it???? It is only a couple years old and is severely damaged. Do not feel safe having it re-built when I am 3-miles offshore on Lake Michigan in 3 to 4 foot swells. The marine body shop's mechanics are insisting it needs to be replaced but Progressive is doing everything they can to avoid replacing. They have changed adjusters on me and then act like they have to start over, ask for one detail then when they get their answer days later they ask for more details, and continue this process. read more

So, I've had all kinds of insurance for my car. I started with Farmers because it's what my dad had and the agent had been good to us over the years. They then did me wrong with a claim and I went elsewhere, even hanging with the gecko at Geico for a while. I then fell for the Progressive commercials with Flo and loved the idea that I could compare other insurance quotes against Progressive's quotes. I had Progressive for the last 2 years, and 6 months ago I had a chance to be one of the first participants in the Snapshot program. Have Big Brother follow my movements via a little device? Didn't like. Saving a lot of money? Liked a lot. Just recently returned my snapshot device. My premium is now $75 cheaper a month, because Progressive found out I'm even less of a risk than they thought. :-) No one else has this program...yet. read more

Claims through this company is a nightmare. Demanding video evidence the car was running. It was purchased 3 weeks ago from a dealership and unfortunately was totaled hitting a deer on father day. They are trying their best to not pay a legitimate claim. Who videos their car daily to prove it is running ? You can tell it was damage due to a deer. read more

See all

My claims adjuster isn't responding to my phone calls or answering emails. He's been delaying even with video footage from the security cameras. I am now in the process of going the legal route when this all should have been handled professionally in the first place. Don't shop or spend money with Progressive. read more

I was hit from behind by a Progressive Insurance client. I have a police report showing their driver admitted hitting me. Reported, they couldnt even have an adjuster come look at my car, asked me to send pictures instead. I had my car estimated at a body shop, the estimate they sent from my pictures is for less than half what my estimate is for and it's 3 weeks later snd they still haven't even approved my claim. I've never seen such horrible customer service from an insurance company. Preparing to file complaints with MO attorney General and Insurance Bureau. I would NEVER recommend this company. Horrible. read more

My experience with this company was a nightmare! I have Progressive as my auto insurance. Over 2 1/2 weeks ago a man hit me from behind, I made my initial claim with the CSR. Then I try and call my direct claim rep, mind you this is still the day of the accident, she never answered or returned my phone calls. I have waited for over 2 1/2 weeks for them to send a check to my auto loan bank. Last Friday they claimed it was sent and handled. I call my auto loan bank and they still haven't received it from progressive. When I was finally able to talk to a claims rep, she kept giving me the run around. I have no vehicle until this is handled. I cant get a new vehicle until this is handled because it shows i have a loan out on a car someone else totaled! My insurance did not even try to fight the other guys insurance on this. This company really does NOT care. Find literally any other car insurance company! read more