I needed insurance for my mobile home and the people at Southern Family Insurance we're very…read morehelpful. They made sure I received what I needed and completed it very promptly. B&P i

I needed more affordable car insurance and within 30 minutes I had the same coverage as before but…read moremy bill was $50 cheaper a month. Great service from a really nice good. Would definitely recommend.

They never sent a quote after repeated phone calls and I wasted a lot of time getting the info they…read morerequested. Never ever waste anybody's time.

I really like this agency, they are quick to respond and the staff are always friendly…read more They have added an AI to the phone system and surprisingly , it works pretty well But I still prefer to speak with an actual person.

I have been a customer with Jefferson-Allsop for many years, pay my policy in full every six…read moremonths. I called my agent Tracy Cermak to ask about adding coverage to my vehicle. Tracy told me adding the coverage would lower my rate. I asked her to verify that on three separate occasions. She stood by the information so I, trusting the insurance professional, told her to add the coverage and submit the refund. Twenty three days later, I called to discuss another insurance matter that would be coming up after the policy renewal the end of April. Tracy asked me if I had made changes elsewhere and I explained that I only ever deal with here, at which time she tells me she "accidentally canceled" the insurance on my vehicle 23 days earlier. Her response "oops, I just put the information in and read what it says". I asked to speak to a supervisor. Tracy hung up on me at 5pm on a Friday afternoon. I had no insurance on the vehicle. I called the insurance company who was able to see that Tracy BACKDATED the coverage. To add insult to injury, I am required to pay the "refund" back, even though I was without coverage for 23 days, Tracy gave me completely wrong information on the questions regarding coverage, No one called me from the agency for over a week although I did escalate and speak with Michelle Doyle twice - she stated she would call me back and I have still not gotten a call back from her. My policy was supposed to be transferred to Nicole, who was supposed to call and did not and when the supervisor from the insurance company called the agency she was transferred to my agent of record Tracy. By the time Walt Pollard called me this morning to talk about adding coverage to a different vehicle the original issue is still not resolved and Walt who is below Michelle in the management tier spent his time condoning and making excuses for Tracy's inability to properly manage my account, for her lack of customer service skills, for her rudeness, for lack of insurance knowledge and for her irresponsible and potential dangerous actions on my insurance policy. After 11 days only one person from the agency has called me and all they are not interested in resolving any the issues. My advice, look for an insurance professional elsewhere. Look for an agency that values their customers and hires experienced agents or at least hires agents who are competent to verify information and return phone calls.

From the owner: We sell Personal Auto, Home & Umbrella, RV, Motorcycle Insurance. Business Insurance including…read moreProperty, Liability ,Commercial Auto and Workers Compensation as well as Life & Health Products for individuals and businesses.

We got auto and homeowners insurance with Headley Insurance. We dealt with Joshua and it was a very…read moregood experience. He took time with us and answered all our questions . I would recommend talking to them about your insurance.

From the owner: Headley Insurance Agency specializes in not only insurance but in helping our clients with any and…read moreall needs. Whether that be with personal lines or professional, we are here to help navigate the tricky waters of the insurance industry. We believe in providing excellent customer service and providing our clients with the best options to fit their needs. We specialize in Home, Auto, and Business Insurance as well. As a well-rounded agency we are sure we can fit your insurance needs!

Wonderful office staff. Very caring and professional. Competitive rates for home, auto and life…read moreinsurance! Highly recommend stopping in to see what they can do for you!

We had such a great experience. Not only did we get better coverage for less money, but I…read moreunderstand my policy as well! Thank you to Mark for being so patient and helpful.

Lianys was Awesome. Great customer service and professionalism. She made it very easy to get quotes…read moreand explained everything in detail. I would recommend her to others.

Our family was using a different agent in Lakeland and communication with them was so difficult…read more I'm glad we switched. Just reviewed our coverage with Lianys and she was so pleasant and very helpful.