This is the first time I have ever had an insurance person call me to make sure I had all the…read morediscounts I was entitled to and to answer questions for me. I moved here from Florida, so things are different like, if your windshield gets a crack in it. I can't believe we removed my deductible and it didn't raise my rates astronomically. Thanks Mike. I appreciate all the help.

It's nice having a local insurance agent who calls you for a meet and greet. Mike is a very…read morepleasant agent, he took our casual conversation and found some savings for us.

Love these guys! I can't say enough good about McDonald Zaring - they have consistently looked out…read morefor my best interests when it has come to my insurance needs. They are responsive, friendly and make me feel like a valued customer, even when I've had to reach out to them right around holidays! Based on their exceptional service, I will be a loyal fan for years to come!

From the owner: As an independent agency we don't work for other insurance companies, we work for you. We fight to…read morefind you the lowest premiums with the best coverage. Whether personal or commercial, we are prepared to protect your interest. Existing locally we also understand our customers. We don't just know your name, we recognize your face and value your story. We've been a part of this community since 1932. Through all the changes our valley has seen, one thing that hasn't changed is our quality service. With a 90% customer retention record, we love what we do, and it shows.

Full disclosure: Better record keeping on my part would have caught the error sooner; However, I…read morebelieve the local agent's and the company's response merits a warning to other consumers. I had motorcycle insurance through Allstate with a local agent (Machelle) (Not a typo), beginning several years ago. In February of 2016, I got a new bike and requested that coverage of my old bike be stopped at the end of the month. In March of 2016 my credit card information changed and in April I received a call requesting payment. At this time I was explicitly told that the second bike had been removed from the plan and I was only paying for the 1st bike. I said ok and absentmindedly paid the bill, resumed automatic payments and forgot about it. In February of 2017 my credit card was stolen and I received a call a month later requesting payment for my policy covering both bikes. At this point I called the local agent (Machelle) who told me it was my fault the bike hadn't been removed since I didn't catch it earlier, despite two phone conversations where I was thoroughly reassured that this had taken place. I called the national office who told me that without a bill of sale proving I sold the bike, they were unwilling to compensate me for the error in any way. The price was right for the insurance, but this experience went wrong in so many ways. What if I had a wreck and they had somehow messed up and never initiated proper coverage--Would they then leave me hanging? People make mistakes--good people correct them. I feel the mistake made was kind of large, but the response of refusing to correct it in any way is extremely disappointing--not to mention Machelle's rude and condescending attitude.

Found this agent when we moved to Walla Walla four years ago and have been very pleased with their…read moreassistance. Our quotes have been fair and they have been easy to work with and explain any questions we may have regarding our home and auto policies.

Tomas Miranda Insurance needs to answer their phones, or at least call people back in a timely…read moremanner. I've been attempting to update a policy for a car I sold last month: 3 voicemails and an email. It's been a couple weeks and still no communication.

An employee here almost ran me and my child off the road this morning. She was driving 55mph on…read moreRose st (which is 35 mph) and almost went up on the curb to try and get by me. I had to slam on my breaks and I had my kid in the car. We were going the same direction so I pulled in behind her and when she got out of her car attempted to inform her that she was driving recklessly and to slow down. The woman ignored me until I laid on my horn and all she said was "I'm late to work" and then b-lined into Miranda Insurance Agency with no thought, apology or care that she almost hurting someone. The woman is a curly haired brunette driving a grey dodge Durango with stickers on the back window. I'm not sure who she is at the agency but she works there, which is pretty ironic. Someone who is supposed to be selling safety and protection is being reckless and risking other people's safety cause she can't manage her time well. I have kids that deserve a safe community to live in and this woman could care less about her surroundings, selfishly endangering others. What if that was my kid learning how to drive or an elderly person just trying to make it home? I was just lucky I caught her out of the corner of my eye. And note to the driver if you read this, learn something from it - you are not in a large city where you are faceless and nameless. We are in a small town where small businesses can thrive or tank based on word of mouth. You need to remember that what you do in and out of work all leads back to you and can affect your career and what is said about you/your company in a small town. Do better next time.

My uncle Alfonso Hernandez had his life insurance with them since 2003, unfortunately he pass away…read morein March 2020, but back in January 2019 my mother, my cousin and her husband (my uncle best friend for a lot of years) went over to the office to make sure everything was in order and his funerals insurance will be give to my mother to give him a decent and nice rest, oh surprise they claimed they never went and they have no record of it, originally his wife was the primary beneficiary but she pass away years ago, and her daughter was the secondary beneficiary, she was only my aunt's daughter and since she pass away, he lost contact with her. When they went over in 2019 he ask to update his beneficiaries my mother as primary and his friend as secondary. This is really frustrating and sad the he paid his policy for over 20 yrs and no one can claim his wishes because of they mistake.