My son lives in an RV and asked to use our address for billing and mailing purposes. We said yes, of course. Our bill doubled the next month. My husband just paid it, but when it happened again the next month, he called. Apparently, they added my daughter-in-law to our insurance when they gave them our billing address.
Progressive made no contact with us. When my husband called Progressive and they told him why our rate went up, he asked how that was legal, and they hung up.
He called back and they refused to answer the question. No matter how much he tried to explain to them they my son and his wife did not live here, they insisted that they did. In the end, they told my husband to prove that they didn't. He hung up and changed our insurance provider.
My son has a brand new truck while ours is old and has over 200,000 miles on it. We all have our own vehicles. There would be no reason for them to drive our truck even if he did stay with us.
Progressive is shady and they treat their customers like trash. read more