1. Project Optical

    1. Project Optical

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    Woodstock, GA

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    Project Optical

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm
    Updated 3 weeks ago

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    4 months ago

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    Thomas Eye Group

    Thomas Eye Group

    2.2(68 reviews)
    0.5 mi
    $$

    Great establishment. There was a lot of staff there. Everyone was happy and very friendly…read more Receptionist was help since we didn't had our actual INS card. My daughter (5) had an amazing visit just to check up. My visit was very good and quick. Exam was quick. Doctor came in a short period later to write his scrip and I was on my way. I was more amazed that they didn't try to sell me their glasses in their lobby!

    I was referred to Dr. Mark Berman. I had a total of four appointments. One for the initial…read moreconsultation then two for the procedures one on each eye and then the final appointment for a follow-up. Every time I arrived, I had to wait on average an hour to be seen. The staff at one point on my third appointment apologized but nothing changed. When I arrived for my fourth and final appointment, I saw Dr. Berman leaving the building and drive away as I entered the building. I asked the front desk if someone else was going to see and they said no and that Dr. Berman would be seeing me. When I told them I just saw him leave the building, they seemed surprised. I was asked to wait until I was called back in the waiting room. In about 30 minutes I was seen by his assistant but was told I still needed to see Dr. Berman. I again asked since I knew he had left the building. I continued to wait another HOUR! I told them I needed to leave and go back to work. I was then told by a staff member that every patient waits at least an hour unless you are the first in the morning. I stated they needed to improve their scheduling as that was ridiculous to expect patients to wait over an hour to be seen. After 1.5 hours of waiting Dr. Berman walked into the room. I heard his staff tell him I had been waiting for over an hour, and I knew he had left the building. Dr. Berman walked in and didn't say anything, acknowledge he left the building or apologize. I was in such shock I just let him look at my eyes and left. I have never been treated so rudely by staff or a doctor as if my time wasn't important. I do NOT recommend Dr. Berman and have found another doctor.

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    Thomas Eye Group
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    Woolfson Eye Institute

    Woolfson Eye Institute

    3.7(3 reviews)
    11.0 mi

    I am extremely disappointed with my experience trying to schedule care with Woolfson Eye Institute…read moreand Dr. Gaby Gutierrez. My appointment has now been canceled twice, including after I had already waited months to be seen. The most recent cancellation was not a same-day emergency situation. I was notified weeks in advance that the appointment would not be kept, yet the clinic did not provide a reasonable solution or help me get scheduled with another provider. For a medical practice, especially one dealing with eye care, reliability and communication matter. Patients arrange their schedules, wait for appointments, and trust that the office will respect their time. Repeated cancellations without an appropriate alternative creates a real access-to-care problem. After this happened, I looked further into the clinic's reviews and complaints and saw many other people reporting concerns about scheduling, communication, billing, insurance issues, and overall poor patient experience. Based on my own experience, those complaints are concerning. At this point, I do not feel confident moving forward with this office. I am thankful I found out before receiving treatment, because repeated scheduling issues and poor communication are warning signs for me. For anyone dealing with repeated cancellations or difficulty accessing care, it may be worth contacting your insurance company and reporting it as an access-to-care or network adequacy issue. Insurance companies need to know when listed in-network providers are not actually providing timely or reliable access to care. I do not believe contacting management will resolve my concern because this appears to be an ongoing pattern based on multiple reviews and complaints. I will be looking for another provider.

    Dr. Sioufi and his staff were simply exceptional. From the minute I walked in I was treated quickly…read moreand professionally by the very friendly staff. Dr. Sioufi diagnosed my issue quickly, assured me of the path forward and eased my concerns. Despite much closer alternatives to my home, I will continue to go to this office - I trust this doctor and his staff.

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    Woolfson Eye Institute
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    Project Optical - opticians - Updated July 2026

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