Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

I have to say, working in film out here in the nyc for a number of years, this is the first time…read moreI've ever had such a terrible experience dealing with a place that I've been compelled to write one these reviews. I randomly came across Lighthouse while doing an internet search for renting a Glidecam camera rig and my interest was peaked by their low rates. Naturally, having never heard of or rented from them before, I gave a call just to get a lay of the land, see how they work. I was somewhat dumbfounded when the guy who spoke to me was belligerent almost from the get go (turns out, unbelievably, he was one of the owners of the place, his name was Thibault.) Asking normal professional questions - I was either cut off or spoken over, the guy telling me multiple times that he "didn't need to explain how he did business". Umm, not the best way to address a potential client. These are all very bad signs and despite all the other reviews here I would steer very clear. I wanted to write this as a warning for others. A rental house that is not professional will bite you in the behind in the long run. AVOID.

When I was shopping around to look for a 5D Mark II to rent back in September, I couldn't believe…read moreat how much some outfits were charging for a 4 year old camera body. I went and checked out all the usual big names (Adorama, CSI, foto care), but I felt as though I should be able to get more for my money. That, combined with the motivation from having a tight production budget (understatement of the century) lead me to stumbling upon Lighthouse. I will admit that I was initially skeptical about getting a 5D (from a shop I've never heard of) with a 32GB CF card when other companies were charging the same, or much more, for only a 8GB card. But in the end, I had no choice. All the other outfits had either rented out the 5D already, or the cost was too hard to justify. So I went ahead and set up an account with them, and came in the next day to pick up the 5D along with a shotgun mic, tripod, light, and light stand. I could not have been happier with the customer service. Thibaut was very patient with me as I threw a ton of questions at him on how to maximize the production quality on such a small budget. I think I actually like that Lighthouse is still relatively unknown amongst the other camera rental shops since I would have never been able to get a 5D on such short notice otherwise. But all good things come to an end I suppose. If you're reading this, then you're most likely debating to rent from them or not, but with their competitive prices and their healthy supply of equipment, how could you not?** ** Unless, of course, you're a Nikon fanboy like I am :). Unfortunately, this is purely a Canon shop as far as DSLRs go.

They helped me with the sound system for my wedding, and things went very smoothly. The prices were…read morereasonable, and Stephen was incredibly professional. Highly recommend.

Used LI Mobile Parties for our wedding afterparty equipment. Stephen was excellent to work with…read morefrom the beginning and delivered an excellent experience with everything we wanted on short notice. He arrived early and stayed late. Highly recommend for any event you are trying to host, I hope to use LI Mobile Parties again for my next event

We rented a digital piano from Pro AV Rentals for our wedding, and Erik made the whole process a…read morebreeze. He replied right away to every question and helped us pick exactly what we needed. The piano looked brand new, sounded great, and showed up right on time. On top of that, the price was better than anywhere else we checked. Couldn't have asked for an easier experience--highly recommend Erik and Pro AV Rentals, and we'll definitely use them again.

Rented a stage and sound from these guys a few times. Great spot. Never had an issue.read more

Had an amazing time at the Sara Bareilles listening party here! Got some goodies and was well taken…read morecare of, thanks Redbull! Speaker was great, could hear everything clearly and had a blast!

So friendly!! Love the staff and the merch Would definitely…read morecome back! Rock and soul woohoo

I absolutely love working with One Way Event Productions. We were having communication issues with…read moreour previous vendor and I couldn't have found them at a better time. The production staff were very communicative and very on top of things. I didn't have to worry once with them. We've been working with them on many events for a few years and I won't go anywhere else. Thanks Miguel and team!!!

Our company was planning its first conference in New York, which is a nerve-wracking thought. There…read moregoes all my preferred vendors from back home, especially audio visual. After doing an extensive search on AV companies around New York, we settled on 1 Way Audio Visual. Miguel was the most responsive and most proactive person to provide a timely quote that fit our budget. He was willing to work with the demands of our CEO to integrate with the in-house AV team at the conference venue. The day of the event, his team arrived and setup on-time. During the event, they needed a little more hand-holding than my preferred vendor back home, which is probably standard for AV companies and definitely something I take for granted. I could have been more organized in giving more specific direction about what we expected from the technicians during the program, so that's just a reminder to anyone who reads this review. To my knowledge, 1 Way AV hires contractors to work their gigs instead of having the own in-house crew. Our sound technician was Peter, and he was phenomenal. He stood out above the rest of the staff members in providing professional service to our speakers and staying on top of the schedule provided. I didn't interact too much with the rest of the 1 Way AV crew. After a few hiccups in the beginning of our program and a screen resolution mishap throughout the day, everything operationally was smooth sailing.

EVENT PRODUCERS BEWARE - AV NYC is a terrible AV company to use. Arrived 3 hours late to my event,…read morebasically destroying set up. Then left the event without speaking to anyone with their tail between their legs. After we contacted them about a partial refund they refused and blamed us for their own mistakes. This issue ultimately ended up costing me my job because this made me look unorganized. Save yourself the trouble and pick about reputable and reliable AV company

I am not a normal yelp-poster but felt compelled to share my experience. I booked microphones and…read morespeakers for a corporate event. The booking experience was pretty easy over email and AV NYC seemed responsive. Price was more affordable than a vendor I had used previously in the city so I thought I would give it a shot. However when I arrived to the venue I realized the AV never arrived even though they were supposed to be set up an hour prior. When I called the number to inquire where the equipment and labor we booked was, Dane from AV NYC said we hadn't paid. I knew this wasn't right so forwarded him on the paid statement we received. Somehow even with their own document he didn't know what we ordered. After multiple phone calls, he indicated they would 'try' to arrive in time for our event. That was a point of unnecessary stress for me for an important event. They did eventually arrive in time, set up only for me to tell them they had set up in the wrong room. Post-event it took three weeks and multiple follow up emails to finally get a response that they apologize for their own issues. I would not use them again. Coordinating events is hard enough but having this amount of confusion for something pretty simple was incredibly stressful and unnecessary.

While at first they were understanding and accommodating, there were a few hiccups on the process…read morefrom a customer standpoint. After explaining budgetary restrictions (because we were shooting a low budget short film), they agreed to work with our budget which was great. For drop off, we were admittedly and unexpectedly late. I had reached out to them with updates. They then reached out to me telling me that there were going to charge me for an extra day. I would warn any low budget production from using them, as they will not give you grace. After investigating the delay, I called them and explained the situation to their team. I was met with rude and sarcastic attitudes and passive aggressive responses insinuating that I may have absconded with their equipment. The vendors while initially friendly, turned sour, passive aggressive and unkind. While I understand that the situation was not ideal for them, I would've appreciated a more customer friendly interaction than the one I was given. As a producer in the industry who has experience shooting commercials, documentaries, and films, I will unfortunately not be working with them again.

Beware of renting from LVR, they denied my rental request and they could deny yours too for…read morebaseless reasons. We put in a request for limited equipment, some camera filters and a car mount. My DP put in the request and I filled out our paperwork. When I sent back all documentation, Ted Clench said he had "red flags" because my New York DL address did not match my credit card billing address (I just moved). When I offered to send him my passport as a second ID to verify my identity, that was not accepted. He said there'd been a lot of fraud with rentals from abroad (my employer is abroad but I'm in NY). When I offered to rent the filters and mount as in individual and take full financial responsibility via a hold on my credit card for the value of the equipment, I was told that wouldn't be acceptable. When I offered to come in and verify my identity in person, he told me that wouldn't make a difference. When I asked to speak with Michael, the owner, to explain my situation, I was barred from that as well. For every possible means in which I could verify my identity and cover the costs of buying the equipment outright in order to rent, Ted refused each option I offered him. I understand if a company is skittish of renting due to past bad experiences, but if I'm suggesting to come in person and allow a hold on my credit card for the entire value of the equipment I'm renting (above just the rental fees), that is sufficient for any other reputable company. So be forewarned -- you too could be turned away from renting, throwing your production into chaos.

Excellent experience. Sergio is very nice and responsive, will figure out exactly what you need,…read moreand projector quality and equipment was even better than I expected. Setup was also very quick and totally seamless. No problems at all, but in case there are any issues, Sergio is available over text to come and fix! Can't recommend this place enough!!

There's a reason Sergio has nothing but 5 star reviews. He's simply the best. Can fix anything and…read moreis super knowledgeable and friendly. He repaired a very tricky and complicated issue on our fairly expensive but aging epson projector which many people online said was unfixable. And he did it in just a couple days. He's honest and he's reasonable with the price too. Great guy. Great service.

We were so lucky to have RentQuestNYC supply us for a lounge area, and DJ booth for our wedding…read morereception. They made the set up and break down process so easy and the furniture was absolutely perfect. Would highly recommend using RentQuest!

If you see this truck on the road beware! The driver nearly hit pedestrians and got into a cursing…read morematch with them when the pedestrians had the right of way. This happened around 5pm on 10th ave. Fortunately the customer service rep on the phone seemed to genuinely care about the issue and said they'd take care of it. Will update once I hear back from the company.