One of my rental property needed a deep cleaning after my tenants moved out. I spoke with the owner and described the condition of the 1000 square foot 3 bedroom one bath, living room and dinning room flat. (The bath tub was reglazed and did not need cleaning) He quoted me an estimate of 4 hours of work. His cleaning team was very polite and courteous on the phone and communicating with me the status. However, after being on the job 5 hours called me to tell me they would be there at least another 3 hours. I felt I was taken advantage of and they were at the property for 9 hours total for a crew of 2 people. I observed the last hour and was disappointed at how inefficient they were cleaning and only using rags, a Swiffer mop, and a vacuum. And one crew member was on the phone very frequently that last hour. A heavier duty mop or steamer would have done the job quicker. I also did a final walk through and had to point out cob webs, spots missed, and attention in the bathroom to tooth paste still on the sink. I also noticed after they left they missed the bathroom faucet and did not pay attention to the details maybe because they focused on the rest of the really filthy sections of the flat. There was also a dispute in the end on how much I would be charged because of smoke breaks and lunch. I was not at the property until the last hour so I could not track how many smoke breaks and true time to clean. I felt I was taken advantage of. The owner is very responsive and thorough and great with communication. However, we could not come to an understanding. So therefore, I would truly not recommend this company or try to use them for future services. I have used Molly Maids in the past on a different property a little larger in size for a deep move out cleaning and they charged a one time fee of $210 for everything to be cleaned. This service cost me $680 at the end of the day which is outrageous!!! read more
