The dress I got was beautiful, expensive, but beautiful. I'm giving them 2 stars because ONE lady there was nice. I went in to get a prom dress with my mom and while she was paying, there were these two young girl employees with their arms crossed looking at her and whispering to one another. Very inappropriate and unprofessional. read more

Ordered dresses in March for October got the dresses in mid sept to only find they ordered the dress 4 sizes to small and it was ripped. Do not recommend. Only one star because it wouldn't allow 0 read more

The people that work here don't actually know what they are doing. Messed up hemming some pants two times in a row. It's some pants...how hard can it be read more

I hate to have to write this, but I feel the need to warn other brides about the service I received at Promenade. I would not recommend Promenade for any bridal services, especially bridesmaids dresses. I ordered dresses for my three bridesmaids about 5 months prior to my wedding. The manufacturer estimated a ship date about 6 weeks prior to my wedding. To make a long story short, the dresses never came in. For more details, read below, but the bottom line is that I would take my business elsewhere in the future, and I recommend that others do the same. It's not worth the headache of dealing with Promenade's lack of good communication skills. I guess they missed the lesson in business school that the customer is always right. When the dresses did not arrive in time for my wedding, they did offer us dresses from another source that were in stock. However, the sizes that my bridesmaids needed were not available. All three of my bridesmaids lived out of town, so having Promenade alter a larger dress down a size was not a feasible option for me, even though the store suggested altering dresses THEN shipping to the bridesmaids. I felt that anyone who knows anything would realize this option was crazy on a timeline of 10 days before the wedding. What were we going to do if the dresses were altered, shipped, and arrived 5 days before the wedding, and still didn't fit? So about 10 days before my wedding, I ordered replacement dresses from David's Bridal and paid for overnight shipping. I'll admit that the fact that the original dresses never came in may have been the dress manufacturer's fault, but Promenade did not handle the situation well. The owner did not return phone calls when my mother or I would leave messages at the store, and she did not check the status of the supposed shipment as early or as often as I would have liked. I requested that the store reimburse me for the cost of the replacement dresses that the girls did not want or even like, but they refused. I sent an email to the owner with the invoices for these dresses, and never heard another word about it until I sent another email, waited 10 days, received no response, and then called the store to follow up. I don't want to sound like another jaded bride, but the truth is that there are plenty of other local businesses that do a better job of communicating with their customers and valuing customer satisfaction. read more

I've been to Promenade a total of three times and have never been terrifically impressed with the service, although I am willing to concede that 2 out of the three were when it was very busy. The first time, I went by myself during one of their trunk shows and didn't receive any assistance until I timidly asked for a dressing room and explained to the girl I was alone because my mom was in the hospital but I did have a blank check--so no need to worry about me being there just to play. The second time, a year later, was the worst. This time I was with my friend and was ignored for half an hour until one employee heard me complaining about needing a dressing room and finally put my name on the list--at this point my friend and I had decided to share a room to get out of that hellish, crowded place ASAP, but customers who had just come in were still placed in front of us. It was pretty obvious that they targeted only those who obviously looked like they could afford a dress, mostly sorority-looking girls accompanied by their mothers. Flashforward ONE HOUR LATER and my friend and I are shuttled into a closet-like dressing room that my dad could've rigged up with plywood and a curtain in under three hours. We try on the dresses, too disgruntled to buy anything at this point, and have an extremely late lunch. The only employee who assisted in the slightest was the girl assigned to return the dresses back to the racks. After shopping around some more, I return to buy the dress I had originally tried on. This time I came prepared, wearing the outfit I had spotted on successful customers: leggings, oversized comfort colors tee, VS hoodie, brand-new Nike sneakers. It worked, because I was immediately welcomed as I walked through the door. However, the dress had to be ordered since it had been purchased and the price was about $100 higher, which I pointed out to confused looks. I regret not pressing the issue, especially when they asked me who had helped me on my original visit. "No one." I replied. They pressed harder. "Can you tell us what they looked like?" I figure their employees work on commission, which would also explain the general dismissive attitude. Again, I emphasized that no one helped me. The clerk quickly returned to writing down my information. A few weeks later I picked up the dress and am so thankful it didn't have to be altered so I never have to go back to that place. Cherry Tree Lane has much friendlier employees, and David's Bridal has excellent service and cheaper yet similar dresses. read more

The staff were friendly and very helpful. Even though I didn't find what I was looking for, they gave me some great advice. Def will go back when I have other needs! read more

I am usually a pretty easy going girl who doesn't complain, but I would like to share an experience with Promenade in Tuscumbia, AL with everyone so you can be informed before attempting to use their services. One of my dearest friends is getting married 2 weeks from tomorrow. The other 2 bridesmaids and I ordered our dresses back in December and were assured they would arrive 12 weeks from the time of order. The last dress was ordered December 29th. I called toward the end of March to check on my dress since I needed to make arrangements to get from Tuscaloosa to Tuscumbia for pick up. I was assured at that time the dress would ship on April 13 and arrive at their store in 7 to 10 business days. I called back on April 26th to check on the status of the dress. I was told at that time the that the dresses would be in early this week. I called yesterday and was told the dresses were at the UPS hub in Muscle Shoals and were left off the truck for the delivery and the owner did not have time to go get the dresses. I was assured at that time that the dresses would be in Friday morning (today) and I could pick mine up Saturday with no issue. Today rolled around and to no ones surprise, the dresses did not arrive. We were again assured the dresses would arrive Monday (less than 2 weeks from the wedding). Call me a skeptic, but I have lost ALL TRUST in this business. We have now come up with a back up plan to have dresses here the week of the wedding from another company. The bride and other 2 bridesmaids have made numerous calls to this business and also been given the run around. Had we not taken matters into our own hands, I am not convinced we would have any dresses for the wedding. I wanted to put this information out there so others can avoid this unnecessary stress and hardship my friends and I have gone through. read more