I wish I had seen these reviews before I hired them for a "Deep Clean". The management is incompetent. They create ridiculous invoices and overpromise ahead of time - and then don't provide the labor required to complete the tasks. You will be disappointed if you work with them. read more

The worst cleaning service I have ever used. I don't like to post reviews, and especially not negative ones, but I feel it's only fair to warn others. Pronghorn "cleaning" was incompetent and erratic at best. Unable or unwilling to follow instructions (complete with pictures!) Showed up when they were not scheduled and were rude about having to come back on the assigned day. Items were broken, floors were not always swept and or mopped badly. Wet and dirty floor mats left in the bathtub. That's just a fraction of our experience. High price, mediocre service. Hire them at your own risk. read more

I have two vacation rental properties that I hired Pronghorn to clean the past two summers. I have high standards for cleaning and provided them with guide books and regular feedback. I am a 5 star, premier and super host. The first summer they were inconsistent and I constantly had to clean in-between guests. This summer was absolutely abysmal. Constant redirection and guidance was provided. There were rarely the same cleaners. Each very inconsistent. I had to hire someone else three separate times to clean both my houses after they had cleaned. On one occasion this summer our guests arrived to find incredible amounts of dirt, stained sheets and general filth and had to clean the house themselves. It was very upsetting and I did not charge her and refunded the cleaning fee. Pronghorn only discounted a pittance, far less than the full amount. My guest's complaint sums up my experience with Pronghorn: "She (your neighbor came by) was kind enough to take the trash from the last guests out to the dumpster and offered multiple times to clean but frankly we had already done it. The house is now swept, floors wet mopped and vacuumed, including under all the beds where there was a lot of dust, and all surfaces we dusted and wiped down. We found extra sheets in the closet since I last wrote but figured out afterwards there were no king size sheets that we could find so instead we spotted the fitted sheet as best we could but were not able to get all the stains out. You will want to replace the fitted sheet. We also washed the bathroom rugs which needed it." Pronghorn will no longer be cleaning for us. Complaints were communicated, changes promised but the cleaning remained inconsistent and not up to standard. Overall, I found that they overcharged and under delivered. read more

I got a deep bathroom and floor clean for my partner for his birthday. He had been bothered at the state of it for weeks, but we were so busy it was getting difficult to keep up on. We were both going to be gone for a weekend trip, so I thought what better thing to come home to than a clean bathroom and fresh floors. I should have taken the weeks it took them to get back to me as a sign of what was to come (I even facebook messaged them because they never responded to my email message). When I got home I was disappointed to see that the stairs hadn't been touched. It was as if they took the extra $25 I paid them to do them and ran. Additionally, the bathroom corners weren't cleaned, the counter was left with stains, the toilet seemed like they only cleaned the outside of it, and the shower was left with hair all over it and the drain is now clogged. I've never left a review before, but I wanted everyone to know they should save their money and take the time to clean by themselves. read more