Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

McKean's just completed a whole house remodel project that included LVT floor coverings, tile,…read moregranite countertops, kitchen sinks, and carpet and I cannot express how impressed I am with both the quality of products and the excellence of their saleswoman, Becky, and the installers. Becky did an outstanding job of helping me pick out the different features, not an easy task considering all the decisions that have to be made in coordinating everything. I highly recommend McKean's and especially Becky, who I now consider a friend.

The flooring itself looks great and was installed quickly. The finish work leaves a lot to be…read moredesired. Multiple trips were needed to get them to miter/cope a base shoe corner. (At first they said "nothing could be done") They don't finish the edges of the base shoe at all. There is different colored base shoe on the same wall. (Not stained the same or something) Where two pieces of shoe were needed they put the seams/short runs right next to the highest traffic areas instead of hiding them in a corner. The base shoe in the kitchen doesn't match the flooring, cabinets, or other base shoe in the house. There are large gaps under the door trim. In preliminary discussions they said they would "figure something out" to make it look nice. After they got paid it turned into nothing could be done. A vent was broken and they just reinstalled it with the freshly broken slat jammed behind the vent itself. A lot of small details adds up to a janky look. If you are looking for laborers to install flooring they will get the job done for a price but don't expect the fine details to look nice. There were also staples half hanging out on the stairs that my wife caught her finger on and had a bad time with. They also left the door to outside open a lot letting lots of cold air in. The longest time was probably 25 minutes total. I would not hire them again as attention to detail and quality is very important when you are talking about a transaction upwards of 15k.

Oriental Trading is extremely quick in receiving payment and yet prolongs intentionally the arrival…read moreof any purchase made. Beware when attempting to cancel your order, you will be declined even if has been only seconds, you will need to wait for the unwanted order to arrive in 10 business days, only to ship it back for OT to receive in 4 regular ordinary days. You will need to call OT endlessly to receive your refund. The customer service dept offers very poor communication, nobody seems to know anything about anything, I have called nine times to inquire about my refund and receive a DIIFERENT STORY each time I have called. I am still waiting for my refund 24 days after OT received my returned items. I am very very disappointed with the overall experience OT has provided.

WARNING POTENTIAL CUSTOMERS!! This is my last order from Oriental Trading!! I'll try out…read moreliterally ANY other company & I'm willing to pay more at this point because any potential savings is NOT worth the aggravation. I needed my order for TONIGHT'S Girl Scout meeting and ordered enough in advance to have it on time. My last 2 OT orders (1 last month and 1 this month) have been both delayed and downright AWFUL!! They are using a delivery company called SpeedX!! Do NOT believe their lying name. NOT only are they slow but they LIE!! They said they attempted to deliver my package on Thursday, 4/9 & when I track the package their site states, "Attempted Delivery: No access." I have a 2 lane driveway with CLEAR access to my front door. I receive Amazon, USPS, Walmart, Target and other deliveries without incident AND I have a ring cam. No attempt was EVER made!! When you reach out to them you get AI & this is their response. "I apologize for the inconvenience regarding your package. The current status indicates that it is scheduled for redelivery, but I do not have specific information on the exact date of the next delivery attempt. Since you mentioned that your address is correct, I will need to delegate this issue to the appropriate assistant to handle it further. Please hold on for a moment." No one ever came on line... I'm literally STILL waiting for an "appropriate assistant" So the bottom line is I will NOT have my items for tonight's meeting and now I have to run all over town to get what I need. This is a Thanks for NOTHING Oriental Trading AND your delivery company that should be called SlowerThanX!!

I have purchased six pieces of equipment from Anderson Industrial Engines (Honda Lawn Mower & Snow…read moreThrower, Stihl Edger, String Trimmer, Leaf Blower and Shop Vac). This place has all the lawn care goodies one could think of. All were sold to me by "John." Stihl products have to be purchased from an independent dealer, but you can buy Honda mowers/snow throwers at Home Depot. What's nice about buying from places like Anderson is that they don't just give you your stuff in a box. They assemble it, add oil and fuel, and show you how to operate it. That alone is worth it. They are also very knowledgeable about the product lines they sell, whereas an employee at a "big box" store may not be. They also take care of registering your equipment for warranty purposes when you buy something. As of right now, I don't need anything else. Should I need a Honda Generator or some other piece of equipment, I will buy from Anderson Industrial Engines again.

The service form John is always great ! I have purchased many products from him and was treated…read morevery professionally