I strongly advise anyone to stay far away from this business, "Auto Star" in Maple Grove, MN. The…read moreowner, Vitaly Victor Nagoryansky, is dishonest, confrontational, and engages in highly unethical practices. He routinely sells outright junk, falsifies repair invoices, and installs used parts from junkyards, charging full price for them as if they were brand-new components. His rates are exorbitant for sub-par work. We purchased a vehicle here that immediately began falling apart. When we returned it for repair under his supposed "guarantee," the mechanics caused catastrophic damage -completely destroying the transmission and leaving the vehicle undrivable. The mechanics here are entirely unqualified and low-skilled. When we rightfully refused to pay for the damage his shop caused, the owner began sending threats to place a lien on our car. We ultimately had to take it to a competent shop. Crucial Warning for Women: Beyond the predatory business practices, the owner's behavior is deeply alarming. He quietly records videos of female customers and uses personal intake information to screen and profile women. If you want proof of who you are dealing with, look up public records for Ramsey County Case Number: 62-CR-13-4179. Do not trust this man with your car, your money, or your personal information.

Good quality. Affordable price. I purchased Auto Star 3 times. They are always polite and very…read moreprofessional.

Best dealerships ever. Have maintained my 2015 Jeep Cherokee for over 10 years. Friendly staff…read more Keep me updated on progress. Shuttle takes me home and picks me up. I highly recommend.

7/29/25 update: Luther did not actually schedule the service…read moreon their end. The service manager Jennifer indicated Kayla would be back in touch with me to complete and she never did. When I contacted them today after not hearing back the reason I was given is they won't service the vehicle because I left a negative Yelp review. I received a fair amount of pressure from both Kayla and Jennifer to remove my review. Too bad that effort couldn't be spent on actual customer service. One thing I have noticed is that the service department used to be staffed by really knowledgeable staff. You could also talk to them on the phone, vs having to text and if you could describe the issue they tended to know it and the likely causes through years of experience. In recent years all those experienced service advisors have seemingly left and the newer service advisors don't seem to know much about the cars they are servicing. Whether through attrition or cost cutting I don't know. Luther identifies all their other staff on their Website, but no one from the service department is listed which is curious. it's also important to understand that it is fairly common for service advisors to be primarily compensated through commission, meaning their income is directly tied to the revenue they bring into the service department. A quick internet search and others reported this is the model at Luther as well. That may explain why the $3k portion of my service went smoothly, but a lower cost diagnostic did not. -------------------------- still terrible! On my most recent service request I identified several concerns. 3 of which were related to electrical. Luther quoted me a diagnostic to look at these issues, however they only looked at one of the three issues and incorrectly diagnosed the third. They did do the other $3k of work though. Regardless, I had to bring it back again. Repeat of visit #1, in 4 days of having the vehicle, they only looked at 1 of the three issues I asked them to and told me the quote for the diagnostic would need to be increased by 500% because it was taking too long and they couldn't figure out what was wrong. I told them the diagnostic quote is fixed price, hence why it is a quote not an estimate, that they still have not begun to diagnose the other two issues and they should perform the work the quoted me at the price quoted. They won't but said I can pick up the car any time (I pre-paid for door to door pickup and delivery). I had multiple calls to Kayla after appointment #1, all went to voicemail, and none were returned so I eventually made an appointment to try to get these issues resolved. I escalated to Kayla's supervisor Jennifer and had the same experience. All calls go to voice mail. (HINT: If you want to talk to a real person, call sales and ask them to get the right person on the line) The supervisor Jennifer did eventually agree to reduce added costs and once I pointed out she still had a math error settled on a lower cost, albeit higher than the original quote. After agreeing on that, she then said they wouldn't actually be able to get to it for another 5 days. Ugh and that Kayla would be back in touch with me to arrange. She never did. Recently I also had an issue with the starter not firing. Luther also misdiagnosed the issue as not related to the starter. After being stranded a few times, I brought it back and simply told them to replae the starter. Voila, no more starter issues. The reason customers like me choose to do their service at dealers and pay a higher cost is we value manufacturer expertise, OEM parts, specialized diagnostics and service history continuity. None of these seem to be an advantage anymore. In my last four service appointments I have received faulty maintenance, poor customer service and cost exceeding the quotes.

Car math: After visiting 7 dealerships in 7 days, test…read moredriving 6 vehicles, buying 1 car and returning 1 car to the dealership on a flatbed tow truck 3 hours after it was driven off the lot... On Monday I bought a new car. Well, a used car, but new to me. I fell in love, it was beautiful! But it wasn't meant to be. After the car broke down and was returned to the dealership (which was NOT Lupient), I was angry, heartbroken, and just felt lost. After four days of negotiation with the dealer and their attempt to diagnose and repair the problem, on Friday morning the GM called me and told me that the dealership needed to "un-sell" the car to me and said I should look at other vehicles available within their many dealership locations across the metro. Back to square one of car search. By Saturday afternoon, exhausted, and feeling my options dwindling away I sobbed in the entry way of the dealership in Burnsville. A full-on snot-flinging good hard cry, in front of all the salespeople, the other customers, everyone on the sales floor sees me crying. I had already applied for financing on three different vehicles, been approved on two and denied on one, and I still wanted that original car I bought on Monday! I went up to White Bear Lake at about 4 in the afternoon, test drove one more vehicle, applied for financing, and waited. And waited. And waited. I prayed "Jesus, if you want me to drive this vehicle, then you will make it happen." It was past 6 pm and the dealership was closing. I was asked to get some additional documentation for the finance company and return on Monday, Labor Day, when the dealership reopened, as dealers are closed on Sundays. I was crushed and almost panicked. I knew I was going to have problems getting financed, but my 2009 Honda Civic Hybrid with 235,000 miles on it finally pooped out on me. It was no longer safe nor reliable. Besides, with the front bumper being held up via zip ties and bumper stickers it really was time to replace her. Believe me, I appreciated that car so much and loved her hard! But it was time to replace. I searched the internet and found 9 models of the vehicle I wanted that were in my price range and ranked them. I decided to apply for financing online and go to the dealership first thing Monday morning before the dealership opened to try to get my first-choice model. I prayed that it wasn't sold over the weekend before I got a chance to see it! I looked online to see which of their staff I should ask for, and I saw a picture of Hamilton, and decided I would ask for Hamilton to sell me the car when I arrived. I took a screenshot and saved it to my photos. I arrived at Luther Kia at 8:40, they were scheduled to open at 9. I didn't see the car I wanted in the lot. Heartbroken, I drove up to some people I saw on the lot and asked if they worked there and if they knew anything about the vehicle I was looking for. I was pretty despondent, and figured I would just have to head down to Inver Grove Heights to look at my second-choice vehicle since it appeared my first choice had sold. "No dear, our overflow lot is across the street. I think it's there." I drove across the street and very slowly made my way down the row of cars. "I think that's it. Is that it? Oh my God I think that's it." I parked the courtesy car and got out and walked over. "That's it. That's it! OMG there's no sold sign on it! That's my car that's my car THAT'S MY CAR!!!" I drove back over to the woman in the lot who directed me across the street, with tears just streaming down my face. Kari Nelson was that lady at Lupient who directed me to my car. I did a test drive with Tommy Thacker, Sales Consultant extraordinaire! Kari and Tommy were the most wonderful, calming, salespeople...when I told Kari and Tommy my saga about this car purchase, they were completely understanding, and Tommy kept my mind occupied by talking about our shared love of music and musicals. We chatted about Phantom of the Opera, Hamilton, Seven Brides for Seven Brothers...that probably sounds wonky, but it really lifted my spirits and made me feel like everything was going to work out. And it did. I am incredibly grateful for the tremendous compassion that both Kari and Tommy showed me. I am not kidding when I say that not only do I LOVE my new ride - a 2015 Nissan Murano Platinum - but I LOVE LUPIENT NISSAN BROOKLYN PARK, they have a customer for LIFE right here! Oh and when I went back and looked at the photo I took of the salesperson Hamilton the hamster, whose pic was right below that? None other than Kari Nelson, herself. Thank you, thank you from the bottom of my heart, Lupient Nissan BP and especially thank you Tommy Thacker! You are the BEST!

Jimmy P. was an outstanding professional! He provided multiple services for my vehicle in an…read moreexceptional way! He maximized my time and his team, was truthful, and exceeded all expections! Very grateful!

The sales staff was very helpful and especially Ryan Heap, who answered all our questions while…read morewalking us through the process.

I had purchased a car about a year ago this month and had some engine trouble. I made an…read moreappointment at CarMax to troubleshoot and make repairs. A year ago I purchased the Max Care plan when I bought the car. It paid off today as all of the repairs were covered under the plan. The service was quick the had the parts the same day. The communication was awesome I was updated often. I was even approved for a rental car if needed at no cost to me. Thank you CarMax.

I bought a used car from the Luther Used Cars lot and the check engine light came on within the two…read moremonth warranty but was still directed to Luther Chevrolet to have the repairs done as I had purchased the service warranty (BUY THE SERVICE WARRANTY definitely if you're buying from them). Made the appointment, left my car there and took a shuttle home because loaner cars are a thing of the past. Get a call that they figured it out but they don't have the part, they'll call when they come in. Pick it up from the dealership. Parts are in, make another appointment. Drop it off again early morning. I don't get a call until the next day in the afternoon that they have the wrong part. Go pick up the car again. They call to tell me they have the right part and I make ANOTHER appointment. I dropped it off Tuesday and am just now getting it back on a Friday with no gas and the same error message showing that started this whole mess.

Very poor dealership. Don't return phone calls timely. Vehicle wasn't ready when I arrived…read more Management is just as poor as the sales people about returning phone calls. They don't ensure their vehicles are properly prepared for delivery. Would definitely not recommend them. One of the worst dealership experiences I have ever had in the 20+ new car purchases I have made.

I dropped my Hyundai Ioniq 6 off at Walser for routine maintenance and tire rotation. I was…read moreprovided a Lyft ride to my workplace and kept updated about the work being performed via text and also a short video. The car was washed and fully charged after all the work was completed. Once I was ready to pick up the car, a Lyft ride to the dealership was provided. Overall it was a great experience having my car maintained by Walser Hyundai in Brooklyn Park.

I've been coming here since 2019 and keep coming back. Danielle was amazing to me during my car…read morebuying process. She was incredibly understanding of my nervous state (I'd had a car accident 6 months prior and was veeeery shy about "getting back in the saddle"), she took the time to listen to all my concerns and to find out what I truly wanted (and didn't). She also helped me get set up with an aftermarket remote start. She's a superstar! I've had all my maintenance done here since buying my vehicle. Everyone in the service department is wonderful. They make it convenient to schedule appointments either online or by phone and communicate every step of the way. There is also a really nice waiting area with various seating options, a couple of TVs, and free popcorn and beverage options. If you're looking to buy a vehicle or need service done, I highly recommend this place. I've never been disappointed.

Searching online for lease deals I immediately found a great sounding deal on a new Sportage. from…read moremy first email to the close of my lease deal I felt respected, valued, and supported. Chris Kokette was my sales person. It was clear he wanted to find the car and terms that were right for me. He made it totally painless! The paperwork went very quickly. the car pulled up detailed, gassed, and with the license plate and mats of my choice installed. Chris took the time to train me on the cars systems and set things up to make things easiest for me. If you are considering a purchase or lease DO YOURSELF A FAVOR and give Chris a call. You'll be glad you did- I sure am! AND for just a few more dollars a month I get two oil changes and a tire rotation per year. Kia really stands behind their cars- check out the manufacturer's warranties.

Was visiting from NC and check engine light came on in my 2024 Carnival. Took it to another Kia…read moredealer first who couldn't even give me the time of day. Stopped in here and they immediately hooked up a diagnostic reader and informed me the code indicated a fairly minor problem that I could have addressed after I got home and was safe to drive back to NC. No charge! I can't praise them higher and I appreciate their effort. Would use them all the time if I lived here. Thanks!

Nice people work there. Kevin gives very good tech advice. However, the political postings in the…read morerestroom are offensive. Everyone is entitled to an opinion, but come on, already.

Friendly, and dependable. Not over-priced. Hard to find these days, but these guys do the work they…read moregive you an estimate for with no price gouging.