I recently opened a checking account at ANB in Wylie and was so impressed by their warmth and…read moresmall-town friendliness that I came back the following week to open a savings account! Debbie, Phyllis and the whole crew in Wylie are exceptionally professional and genuinely nice. I recommend American National Bank highly.

I have been banking with this branch for 17 years and ever conversation has been handled in a…read moreextremely customer service oriented manner. Great support team. I have always been able to walk in speak with Rai, Marvin as well as entire support staff. Fantastic customer service. Highly recommend banking whether it be commercial or personal. They have created a customer for life and a" Raging Fan". Thanx for all they do in our community.

Untrained tellers, managers who swear my card will work in Austria and it won't, mistakes that…read morecan't be rectified with a $25.00 gift card. Run away, run away.

Great service , stayed after hours to get our loan finalized! They really jumped thru hoops to make…read moreit happen.

I called to ask a few questions about replacing a debit card and Mary that answered the phone, all…read moreshe knew how to say was "call customer service" 3 times in a matter of 2 minutes. Don't you think I've done that already Mary? I was TRYING to ask why the card I've had for 8 years was nowhere to be found on the acct, when I called customer service, but couldn't get any help from her because all she said was call customer service

Long waits and horrible customer service from the account manager, Mary. She convinced us not to…read moreopen a new account by rudely interrupting us. If she doesn't want to work there, she should just quit. Maybe the bank can't afford more staff because employees like Mary keep driving the customers away.

I just want to take a moment to brag on this branch. Every time I walk in, I'm greeted with the…read morekindest smiles and the friendliest attitudes. You can tell these employees truly enjoy helping people they ask how my day is going, they're patient, and they make every visit feel easy. I've worked with a lot of banks over the years, and it's rare to find three people who are consistently this welcoming. It honestly brightens my day every time I stop by. They treat you like a person, not just an account, and that kind of service is something you don't forget. If you're looking for a bank where the employees genuinely care, this is the place. They're simply awesome.

Alex Ortiz is Great best customer service i have found in a bank i think the bank needs to answer…read morethe phone instead of putting you on hold and never answer just keep holding. I have decided to make this my bank not sure if Alex was not there he is the best . Also orlando is good at his job .

After 27 years I am closing my account at B of A. I came in to cash a check and deposit it into…read moremy husband's account. As I walked in the lady with black hair not American at the front was helping a customer she said Hi wait over there, why ? I need to cash a check. Ok walk over to the teller, The white lady that I thought was American was not and had a terrible accent , wanted to see the check, I showed her and she said this bank is over there pointing out the window. I said I know, I'd like to deposit it into husbands account . She said no, you have to go over there to the other bank. I have always cashed my checks and then deposit most of it into the account. wtf ? Now if the check isn't from B of A you can't cash and deposit? Walking out the lady at the front podium said you're not waiting? I said no she was rude. Don't put your money here. Non Americans running it.

Does Bank of America not want new clients? I called 3 times throughout the day today and no one…read moreanswered the phone ONCE. Not once. Not even someone picking up the phone to say "Thank you for calling Bank of America, please hold!" and then putting me on hold before I have a chance to interject. I work in a bank. I get that. At least THAT would have shown there was someone there who wanted business. I was coming in to open a checking account and credit card. I know Chase and Wells Fargo answer their phones. I guess I should have just ended up calling them first anyway. Good luck, Out of Business America!

Jay was extremely patient and helpful through a really silly process dealing with another company…read more His patience and kindness really helped me handle the situation. Definitely above and beyond. I highly recommend working with this branch and Jay specifically. I wish everyone took customer service this seriously.

I am thrilled to death to find a bank that operates on conservative principles. All the other banks…read morein this area think they have to be run on Woke principles to stay in business. I left Bank of America, and Navy Federal because of their DEI principles. I want nothing more to do with either one of them.

Justin Rehbein lied about policy, and I caught him and I canceled it....they have been taking money…read moreout of my Acct for over a year, I just noticed it and called Mutual of Omaha and was told it was never canceled and that it was a cancer policy, it was a policy that he added without my consent. I WOULD NEVER BUY A CANCER POLICY.......BUYER BEWARE .... I forgot what happened with this company but Be careful about giving these people your bank Acct number and watch you bank statements. and I have Medicare , it had something to do with that....

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