Untrained tellers, managers who swear my card will work in Austria and it won't, mistakes that can't be rectified with a $25.00 gift card. Run away, run away. read more

Great service , stayed after hours to get our loan finalized! They really jumped thru hoops to make it happen.

Texans Credit Union - Wylie, TX branch. The first decade after we opened our accounts at Texans CU, things were wonderful. Now, Texans CU has become just another cookie-cutter automated, impersonal train wreck where computers take action without any human supervision or consideration of the customers, their history with the bank, or right from wrong. Computer automation doesn't care about customer satisfaction or retention. Customer service has gone from smiling representatives who listen to customer concerns to people who look upon the customers with disdain. Representatives now have a penchant for being argumentative when customers express concern over a bad policy. Rather than noting the feedback and passing it up the chain, they are quick to escalate matters to the point that customers want to close their accounts - and they are allowed to do this daily. How can they see this new business model as tenable when so many banking and credit union choices exist? We originally opened our accounts and our children's accounts with Texans because the people were nice, and it felt like Texans went the extra mile to know and appreciate their customers. That feeling has long gone. For example, we opened an account for our disabled son so that Social Security could make ACH deposits to his account monthly. We had to have an account number to put on the application for Social Security, but by the time Social Security finished their process, 14 months had passed. We finally received notification that our disabled son's Social Security benefits were approved, but Social Security was not able to deposit his money because Texans Credit Union took the money that my son used to open his account away from him as an inactivity charge. That's right - Texans Credit Union has a policy: If you don't withdraw money from your account often enough, they will take it! When we opened my son's accounts at Texans, we informed the representative that our son is disabled and that the accounts were for his Social Security benefits. No notation was made on the accounts that it was for a disabled person. They sure will flag your account if you do anything they don't like, but they WILL NOT flag your account with helpful information like, "This person is disabled, don't take their money from them." No human was involved at all. Texans CU lets the computers take money from disabled customers automatically - 0 guardrails in place. Taking money from disabled people is egregious and evil. Congratulations, Texans CU. You have gone from compassionate to evil. We chose to open new accounts at a large bank with international branches, where I also chose to open my business account and our primary checking and savings accounts due to the decline of customer service at Texans CU. Our most recent incident at Texans CU was a few days ago. My wife had not used her debit card for over a year, so Texans canceled it. This is a card that each of us carries in case of an emergency, but when she attempted to use it, she found out that it had been canceled. How can we trust Texans CU when we find out that if we are ever in an emergency and need money at 4 am, on a bank holiday (like today, President's Day), or whilst traveling out of the state or out of the country, Texans CU has blocked access to our money? When my wife went to get a new card (which is an inconvenience), the banker told her that when that happens, she can just pop on into the local branch, sign the sheet, wait in the lobby, and eventually spend 30 minutes with a banker to resolve the issue. Nothing about that is "convenient", as your representative described it. Your policy is ridiculous. MY card to access MY money should not be canceled just because I am financially proactive and do not put myself in situations where I constantly have to use my Debit card. I felt secure in knowing that if I ever DID need to use it, I could. Now that trust in Texans is gone. I know that if I am out of the country and need access to my money, I am likely to find out that Texans has blocked access to it. I also know that if I contact Texans for assistance, I will get gaslighted, and if I say that I do not appreciate a policy that puts myself and my wife in danger, the person representing Texans CU will argue with me, dismiss my concerns and tell me to call 1-972-348-2000 if I have a complaint. A financial institution should not use customer deposits to make money while treating those customers like they are nothing but an annoyance. The question Texans CU needs to ask itself is: If consumers are treated the same way at Texans CU that they are treated at the giant banks, like Wells Fargo, Chase, or Bank of America - why would they choose to bank at Texans? For access to fewer ATMs? For the same or higher rates on car loans and mortgages? There is no upside to using Texans. read more

Went through the drive and Cashier Jobani took care of our need with no problems and was very professional and asked if we needed anything else he could assist us and we had no problems, very nice gentleman and great employee of Texans Credit Union! read more

Robert the manager and Faith the associate have been amazing and always treated me like family. I was severely injured and was in every week depositing workers comps checks and they made it super fast and easy. Always asking about my recovery and always having smiles and care! cheers to this branch!! read more

We've banked here forever. They're always so friendly! Their fraud department caught some charges that weren't from us extremely quickly and Robert Taylor in Wylie got me a new card so quickly! read more

as far as the star I give it a - 1 Never get a loan from them! once you pay it off even pay it off early, they will label it as account closed which will negatively impact your credit!! Be aware!!! read more

Horrible service rude unprofessional they are judgy and I will never use them again they messed up my auto loan

We chose Texans as our credit union home over a year ago. We bought a fifth wheel and Jackie was our loan officer and she was amazing through the entire process. Mind you, we were in a pandemic so it was challenging but she went above and beyond. We go into bank through drive through where I met Emily and she is always a pleasure to see and work with. She helped me through some account changes and was so helpful and kind. Today we went into the lobby for the first time ever and met Tekeesa and she was beyond kind and went the extra mile to assist the young gentleman who was our teller. She passed many kind compliments and was patient with all of our transactions . If you are looking for a great credit Union home, you should join their family! read more

Zero stars actually. This is with out a doubt the WORST place to have an account!!!! Very sneaky on the overdraft charges and we'll just do not recommend them at all and I intend to bash them all over social media. Iean, I got put on hold 3 different times yesterday, and I was trying to pay them money. Anyways, this place is actually worse than the prepaid access. Fuck off CUTX!!!!!!! read more

Don't get me started. I'll be out of here in another year or two, and this will resolve itself then.

I have all my banking business with this credit union. I get personal service and they know my name. They are super nice about answering questions and helping sort out what you want as well as what you need. I recently refinanced my mortgage and there was a mix up about my homeowner's hazard insurance. Chelsea was able to locate the correct document and get it all sorted out in minutes. The whole crew is knowledgeable and competent. I high recommend them. They're not just your hometown bank, they're your super-smart and helpful-with-a-heart hometown bank. read more

Trips here have been fast, I'm able to get my money without any annoying thing happening. First month we signed up for savings we got a $2 fee for paper statements, ridiculous I told them, signed up for e-statements, and got refunded. I'll probably use them more for savings since it was a faster experience than the line at Chase. I like their interior layout and decor. Feels more spacious than some of the competitors. read more

Exceptional service from Ms Chelsea. She displayed concern compassion and a desire to help. Kudos to Ms. Chelsea. A true asset to your company read more

Worst banking experience I've ever had. They will do everything in their power to take your money and their technology is a decade old. Terrible customer service. You are a commodity here, not a customer. Don't waste your time. read more

In my personal experience, Texans Credit Union has very poor customer service and they love their high fees. They do offer low interest rate loans however that appears to be how they suck you in. I would not recommend Texans Credit Union to my worst enemy. read more

I highly recommend Texans Credit Union in Wylie Texas. Their Customer Service is exceptional and a rare commodity in today's world. They go above and beyond to take care of their clients. You can tell they value their clients and as one of their clients, I greatly appreciate that. They are friendly and accommodating. My experience has shown that they go above and beyond to meet my banking needs. I am very happy with Texans and have been for several years now. I have absolutely no problem giving them a five-star rating ***** read more

The super friendly atmosphere at this branch keeps me coming back!! Lets face it there are several banks to choose from these days. However, finding people who will go beyond their job duties to help someone is rare! Service is exceptional and unbeatable, so for me Texin's will keep my continued business! read more