1. Prospurity

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West Chester, PA

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12 years ago

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PentaHealth Family Practice West Chester

PentaHealth Family Practice West Chester

2.5(24 reviews)
2.4 mi

Let me first say this practice offers same day appointments 6 days a week at this current location…read more- a 7th at the downingtown location This location no longer goes to the hospital since COVID due to local hospital restrictions, however all providers have continued communications during all hospitalizations with hospital staff and creates a hospital follow up with in 7 days of discharge 96% of the time ... this decrease medication errors and lowers hospital readmission rates This location is nationally ranked in keeping medical cost low and giving high quality care ... nationally! Regionally they have recently received highest accolade from both medicare and Independence locally This location has contacted every poor review on this yelp to have an open discussion about their experiences and how we can make it better ... not because we have to but because we have cared for this community for over 35 years - the right way ... we see over 4000 patients per month in this location - the 12 bad reviews are important to us I know for a fact all patients have direct access to physicians either through the phone service or through a doctor's phone number 24/7-365 ... they offer tele visits if you can't get in ... and walk in hours daily .... They are accepting new patients ... with timely access ... we see newborns all the way through house calls of patient no longer able to come to the office Ohh I also saw a complaint about minimal time spent with a Covid patient during walkin hours ... we pride ourselves on timely diagnosis and keeping the office safe and clean for patient coming in after someone that was sick ... especially after dx Covid ... You can prob tell by now I know this office pretty intricately .... I care about the office, the people that run it ... and most importantly the people in the community it cares for ... if your looking for a real caregiver - look no further than this or another Pentahealth practice!

I booked a 9:30 appointment. I got a text from them saying to get there at 9 and I was like that's…read morea weird stretch but I guess that's how they get you actually there on time? I had taken off work to get there at 9:15 as it's 45 minutes away so I arrive at 9:15 and they are EXTREMELY condescending and say they can't see me that day. I start to get upset because of the situation (and I'm neurodivergent and communication is hard when people talk to you like you're a piece of mud) and I guess they don't want the scene in their waiting room because they say "OKAY SHE WILL SEE YOU" and usher me back to the exam room where I undress and am verbally berated by Andrea Leffett CRNP. She says she is "still happy to see me" even though everything about her manner says that the exact opposite is the case. I'm there for a pap and tell her I don't need her all up in my uterus/cervix, so I throw on my clothes and leave. I'm sure I'm coded as a bad patient now and definitely won't be going back even if I weren't... I'd rather get cervical cancer tbh. Waiting to see if I get billed for the non-appointment appointment. I'll throw it back to them and let it go to collections and ruin my credit, really don't care at this point. Happy to go back to not having a family dr than deal with this.

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PentaHealth Family Practice West Chester
PentaHealth Family Practice West Chester
PentaHealth Family Practice West Chester

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Prospurity - weightlosscenters - Updated July 2026

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