I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

Sam and his team are great and everyone knows their way around a Prius. When many other shops in…read moremy area wanted to charge several hundred dollars for assessing the brake problems with my 2012 prius V...Sam's team looked at pictures of my dashboard via text and instantly knew what needed to be done and gave me a quote. They ordered the part and put me on the schedule. They even loaned me a different prius for the day for only 25 dollars. Well worth the 2 hour round trip through Amish country to get the work taken care of right. The car drives like its brand new again. I'll be going back for more service work and would definitely buy another prius from him in the future. Thanks!

I purchased a car from here around two months ago. My mechanic looked it over after purchase and…read moretold me the vehicle was in great shape. After this I had a small issue with the car throwing a weird code. They ended up 100% handling it, giving me a car to use for the day while they sorted it and everything. I would recommend this place to anyone looking for an honest dealership who truly cares about selling a quality car.

We threw a timing belt on a trip through PA, and found this place through a series of…read morerecommendations. They quoted me $550-$650 for the timing belt + water pump, with the caveat that because the belt went while we were moving we might also need a valve job, which would be $900. The valves did end up needing doing, and we left for $1,450. But not only did they do the belt / pump / valves for the lower end of their estimate, they also replaced all the plugs and did a mini tune up. No charge. And then we realized a day later that there was a little sticker in the upper corner of our windshield - they'd snuck in an oil change as well. They even put the higher mileage stuff in there for us. So cool. Great service, and everyone was super friendly and helpful. Highly recommended.

Best place to buy a Volkwagen! Or any car, for that matter! John was a pleasure to work with. He…read moregave us a fair value on our trade-in, worked with our lender (we came in all ready approved), and we got the best deal on a beautiful car! All the vehicles on their lot are clearly taken care of - top notch choices! We drove 2 hours to buy our Jetta SportsWagen from the Hubers and we would do it again in a heartbeat. We've already recommended them to several people. Can't say enough good things about this dealer!

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

To Summarize, the next time we are looking for a car I will likely reach out to Conestoga Motors…read morefirst. Visited and called multiple dealers prior to dealing with Conestoga and had less than ideal experiences. No pressure, easy to deal with and really seem to take care of you. Up front with their paperwork fee which was an acceptable amount unlike another dealership that sprung a $4k 'fee' on us. After agreeing to the purchase but before paying I mentioned a small vibration when driving. They took the car in and balances the wheels for us. Before we picked it up they detailed it again. Had an issue with the second key, called and talked to them about it and they suggested contacting the manufacturer and Conestoga would cover any replacement needed. Ended up just being a mixup and they made it right but it was reassuring for them to say they would make it right with no hesitation. A+, great people and would deal with them again.

Writing a review for a used car dealership is a lot different than yelping about a cup of coffee…read more It's like writing the reviews $15,000 worth of cups of coffee. Don't get to do it everyday,but boy, such a review should carry some weight! After trying to negotiate on a used 2009 GTI at Autohaus, I found the identical car- with frighteningly identical mileage- for sale at Conestoga. A friend had spoken highly of Conestoga, so I went out to drive it with no reservations. Mel was fantastic in letting me take the car for a few test drives, including one to my mechanic, who gave the car an enthusiastic "thumbs up", with the comment that there are few dealers in Ephrata who he would be unafraid to purchase from, and Conestoga Motors was one of them. Two days later, the car is in my driveway. Throughout the process, Mel worked on me with a few minor issues. More importantly, Mel showed sincerity in standing behind his car, and I have no doubt that he will resolve any issues that crop up with it. As he told me, "we don't see ourselves as used car salesmen...we are men who have cars to sell". Yes. The price was extremely fair...much better than the cost of the evil twin at Autohaus by over $1500, and was a "great price" rating according to cargurus.com. I would have absolutely no reservations in going back for future purchases. Thanks, Mel.

If your looking for a amazing car buying experience and are in the market for a new or used Lincoln…read moreyou have to stop by this dealership amazing customer service

BEST Service Department EVER! I am from Upstate NY and while down visiting my dad the week before…read moreMemorial Day, the AC in my 2021 Navigator stopped working while driving down. I called first thing Monday morning to see if they could squeeze me in at some time knowing they probably had a full service schedule. I spoke with Phil and he generously told me they would try to fit my vehicle by Thursday in between vehicles already on their service schedule. I received a call Tuesday afternoon that my vehicle was ready. The kindness and customer service I received from the Service Department was A+++! Thanks Cooper Motors Service Department, you guys are AWESOME!

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

Went to their service center for oil change, PA inspection and warranty work. Everyone was very…read morehelpful and respectful with all work being completed in a timely manner. Definitely recommend this service center.