Dr James Henderson: Excellent care as an existing patient at Providence Family Practice. Great personality, and bed side manner and humor. Don't see that a lot these days. DR James Henderson was very thorough with providing a plan for my care. Thanks to Providence Family practice for having him available. read more

August 1, I had to see Savannah Q because Dr Frampton Henderson was out for the week. I also assume his nurse because I did not see her.I was told I had to be seen in office to get prior Authorization for MRI because of pain worse in back and right leg weak. Was having a difficult time walking so did not know if a disc had herniated or what was going on. Afraid to do any stretching etc did not want to make things worse. Did not get the authorization and asked nurse when I talked to her could I make the appointment, do not know that nurse. She worked with Savannah. I did not make any appointments with hospital because I know Dr Frampton Henderson or his nurse Josie took care of that then called me when everything was approved. I then called my insurance Company and they had no records of anyone from Providence Family Practice contacted them on my behalf. I am not trained in what you do to get this information because I've never done it.My insurance Company UHC called my Drs off to ask the person about the prior authorization while I was on hold and they said and I quote, what do you need from me . She told me no one has ever made that comment to her. She reported it to a person at UHC. She told them what was needed then got back on phone with me and said she would call me in a week to make sure everything was taken care of. NO, I have gotten nothing, a call or letter informing me I was approved for the MRI. She said I will call you back in a couple days and I said NO. I could not explain all of this to Dr Frampton Henderson over the phone so have to wait two more weeks for my regular checkup The sheet she gave me when I left showed level 4 because she, Savanna said took extra time. I did not need my ear checked or my throat that day? I started going to Dr Henderson when he first started practicing. Now he is semi--retired. When he does retire, if I can't get in with his son will change doctors. I have been so stressed out over all of this. My friend that just had MRI we both worked for same Company. She received letter in a week showing she was approved for her test. she said that her doctors office was so efficient. I told her mine used to be and I had never had this happen to me until the new people came in. When you deal with pain every day and then get stressed out with people that don't know what they're doing. It's so upsetting. I did not feel like going that day to begin with and now it's going on three weeks and I have gotten nothing from Providence family practice. Also my insurance company as I said talked with them and it did no good because they didn't know what they needed to do according to the person with UHC after she spoke with office person. Savannah Q wanted me to find a neurosurgeon but will wait on Dr Frampton Henderson to get recommendations. I have done all the work trying to get this MRI. read more

Receptionist would not allow me to speak to my doctor or nurse directly unless I made an appointment. Even though I had been seen several times with the same complaint. I only wanted a referral for the problem I had already been seen for. read more

dr Ambroziak is my PCP and he's great. Very nice office staff. They have moved to Blarney Dr. lobby is smaller but worth it just for the doctors! I wouldn't want to go a anywhere else! read more

I having been a patient at Providence Family Practice for years and have always been very pleased with the service I get. Dr Ambroziak is great. I never feel rushed during my visits. read more

I have been a patient of Providence Family Practice for years much Like Richard J. I have always been pleased with them. It seems that Lewis was likely looking for someone to pamper him and I suspect Lauren E. had a deductible and does not understand how insurance works. Yes they are small, which is what I like. There are 4 doctors and you always see your doctor unless they are not available then you can see one of the others. I am super happy with my care. Dr J. Alan Henderson takes time to listen to you and works hard to get to the bottom of things for you. read more

I would not go to this practice. The Doctors are not bad but they are a small stand alone but they want to refer to the providence hospital for all your X-rays etc. The office staff is rude and they just don't seem to care how you are feeling. Some of my family goes here including my mother and grandmother. I have had to deal with the office staff on multiple occasions. On the plus side doing business with a practice like this will steer you towards a better practice or even have you pondering a concierge medicine physician. So I would shop around. read more

This is my first time back since they move. The incompetent scheduler neglected to mention they moved. (You would think she would notice that looking into my records that I have not been there in a while) So I'm on time at the wrong address. Then she tells me the doctor would not see me if I'm late but I'm sitting outside for 15 minutes trying to get the right address. I then get into some words with this incompetent customer service lady. Who puts Ashley on the phone and gets nasty giving me information that I need to get to the doctor. Good customer service..at the least..good information goes a long way. That front office staff is sickening to deal with. The nursing staff there rocks! Of course my doctor does to. It is just getting good service up front that is egregious. read more

I have been a patient of J. Alan Henderson for over a year and have been charged more money from his stupid diagnoses than any other doctor I have ever been to! Even though he was in my insurance network! Do NOT recommend. read more