They lied to me about X-rays they took and if they will lie about that, they will lie about…read moreanything, when you can't trust people that suppose to be looking out for your good, it's time to find a place that will...

They should be SHUT DOWN. They told my husband 3 times in 10 days- you aren't having chest pains,…read moreit's your stomach- he had a heart attack on Tuesday morning. He has been waiting for 2 weeks for his appointment for the cardiologist, paperwork has not been sent. He has been waiting on cardio rehab for two weeks and the paperwork is still on the desk of Dr. . They have changed the name, but unless you want to die, you need to somewhere else. Anyone who presents to a dr, who is 57 years old complaining of chest pains should be sent to hospital for evaluation, not handed acid reflux meds, adderall, and told all is GOOD. They are incompetent doctors who don't care about their patients and quality of care.

I have come here for urgent care a few times, but this time it was for ortho. The building was…read moreclean and welcoming, and the front staff was super helpful and directed me to the right suite. I love the big circles and the open stairs. I was able to locate the office and check in without any issues. The appointment was well done and was not delayed wihch was very nice, as well. Leaving was easy; no one was standing around lost, and there was smooth traffic flow. Not anyone waiting long for anything, nice. The X-ray tech was very nice and helpful with me and getting my shoulder proctioned iwth out hurting it.

Dismissed Without Testing and Misled About MRI Availability - Poor Care at Lexington Medical Center…read more I went to the emergency room at Lexington Medical Center due to severe hip pain, expecting a proper evaluation. What I received instead was rushed, dismissive care and no real attempt to diagnose the issue. Dr. Stephen E. Kostelic, MD did not order any tests--not even basic imaging or lab work. When I asked about getting an MRI to understand what was causing the pain, I was told the hospital "does not do MRIs" which was shocking and unclear. No further explanation was given, and I was left confused and untreated. Despite running no diagnostic tests at all, I was still given a prescription and discharged. I left with the same pain I arrived with and absolutely no answers. This experience was frustrating, careless, and unacceptable. Being handed medication without any testing is not real care--it's dismissal. If you're in pain and hoping for actual help, I strongly recommend looking elsewhere. If I could give this place zero stars I would.

I've been coming to see dr west for over 10 years and the care has been exceptional. She listens…read moreand cares and if she can't see me on any given appointment, see recommends dr Kelly. Both are amazing and I wouldn't go to anyone else. The nurse for both of these drs, on the same day that evening, returns my call w a detail message exactly as to what I calling about. Thank you all for such a great experience all these years!

The staff were so nice while they gave me a shot. They make sure you have everything and take care…read moreof what you have as a problem I would definitely go back to this place

I have no complaints at all about my Dr. or medical care. That part has been good. Facility was…read moreclean, in good order. My frustration is with their unprofessional scheduling practices. I have been trying to get the other three members of my family scheduled for new patient appts with the same Dr. for three months now but the office refuses to book out more than 3 weeks. Each month I call and they tell me they are full for that month but refuse to book into the next month. When asked about this, I was told, "We had too many no shows when we booked further out." Really?!? They couldn't think of a better way to handle this? Like every other medical clinic in the country? Reminder calls perhaps? So, because they couldn't get their act together with reminder calls for other patients, I'm expected to spend time calling each month to see if I can get the rest of may family in?!? It's very disrespectful of our time and gives the impression they care more about revenue than patient care. (Not to mention they will lose patients this way, as the four of us are likely to switch to another practice with higher professional standards if not resolved.)

Dr James Henderson: Excellent care as an existing patient at Providence Family Practice. Great…read morepersonality, and bed side manner and humor. Don't see that a lot these days. DR James Henderson was very thorough with providing a plan for my care. Thanks to Providence Family practice for having him available.

August 1, I had to see Savannah Q because Dr Frampton Henderson was out for the week. I also assume…read morehis nurse because I did not see her.I was told I had to be seen in office to get prior Authorization for MRI because of pain worse in back and right leg weak. Was having a difficult time walking so did not know if a disc had herniated or what was going on. Afraid to do any stretching etc did not want to make things worse. Did not get the authorization and asked nurse when I talked to her could I make the appointment, do not know that nurse. She worked with Savannah. I did not make any appointments with hospital because I know Dr Frampton Henderson or his nurse Josie took care of that then called me when everything was approved. I then called my insurance Company and they had no records of anyone from Providence Family Practice contacted them on my behalf. I am not trained in what you do to get this information because I've never done it.My insurance Company UHC called my Drs off to ask the person about the prior authorization while I was on hold and they said and I quote, what do you need from me . She told me no one has ever made that comment to her. She reported it to a person at UHC. She told them what was needed then got back on phone with me and said she would call me in a week to make sure everything was taken care of. NO, I have gotten nothing, a call or letter informing me I was approved for the MRI. She said I will call you back in a couple days and I said NO. I could not explain all of this to Dr Frampton Henderson over the phone so have to wait two more weeks for my regular checkup The sheet she gave me when I left showed level 4 because she, Savanna said took extra time. I did not need my ear checked or my throat that day? I started going to Dr Henderson when he first started practicing. Now he is semi--retired. When he does retire, if I can't get in with his son will change doctors. I have been so stressed out over all of this. My friend that just had MRI we both worked for same Company. She received letter in a week showing she was approved for her test. she said that her doctors office was so efficient. I told her mine used to be and I had never had this happen to me until the new people came in. When you deal with pain every day and then get stressed out with people that don't know what they're doing. It's so upsetting. I did not feel like going that day to begin with and now it's going on three weeks and I have gotten nothing from Providence family practice. Also my insurance company as I said talked with them and it did no good because they didn't know what they needed to do according to the person with UHC after she spoke with office person. Savannah Q wanted me to find a neurosurgeon but will wait on Dr Frampton Henderson to get recommendations. I have done all the work trying to get this MRI.

We came here for travel immunizations and couldn't have had a better experience. Dr. Hall spent at…read moreleast an hour interviewing us about our planned travel and educating us regarding our different options and risks vs. benefits. Karen the nurse really went the extra mile tracking down previous shot records from the health department database. The clinic is clean and quiet and the staff very friendly and helpful.

It's pretty good. This is a generous 3 stars, mainly because the doctors are really great here…read more They are mostly med students doing their residency, and all but one of them have been fantastic. I only wish they'd stick around longer. I think they work here about 2 years. The check in, leaves a lot to be desired, you're kind of run through, like an assembly line. Also it takes forever to get a script filled. I often have to call a couple of times, before I get a response. They also never seem to answer, you just leave a message and hope for the best.

I am a chronic pain patient, even though I have a regular pain management doctor, many General…read morePractitioners would NOT see me, NOR anyone in my family! Palmetto Health Barbara Hall , not only saw my family & myself, she treated me as a person with dignity. I greatly appreciate her & the staff treating me as a person & an individual. I was very impressed by their responsiveness to requests & their understanding of persons who are timid about medical procedures.

As a new patient coming from 40 minutes away because that's the soonest I could get an appointment…read moreI showed up 9 minutes before my appointment. The manager was speaking with the lady at the front desk then when it was my chance to check in I was late for the appointment and couldn't be seen. This system is broken they could have seen me if they wanted to help but they chose to take the more convenient path for them. My whole life I've felt like and inconvenience to every doctor I've spoken to and this really hasn't helped.

I called to get an appointment to have bloodwork done. I ended up needing to go to a specialist so…read morethey wanted to refer me to someone in Aiken. I requested to go to Columbia so they told me I had to find my own Dr to be reffered to. Um WHAT. Ive never had a Drs office tell me that. So I finally find a Dr and request the refferal. I call for an appointment to re do bloodwork. Arrive for appt and see a student NP or whatever she was. NEVER saw the actual Nurse Practitoner. The student didnt know answers to my questions so she was back and forth talking to Erin I assume. Then she tells me they dont do bloodwork but on a certain day. Ummm hello I was VERY specific what I wanted when I made the appt. The peson making the appt should know when what day they do bloodwork and should only make the appointment on that day. They wasted a hour and a half of my time. Month later and I STILL dont have the refferal. Stay FARRRR away from this clinic. Its a joke.