Very clean and modern facility. Staff have a great attitude. Great standard of care quality. Any…read morekind of test or scan. Very convenient location.

I showed up early/on time. I waited 40 minutes to be called for my appointment. When I checked in…read moreno one told me I wasn't suppose to use the restroom/urinate. I used the restroom while waiting. When I did see the technician I'm told that I must have a full bladder to do this procedure so now I'm told to drink 2 large glasses of water and wait Again. No one tells me it's going to be an hour before my bladder is 'full' so now I'm waiting an additional hour on top of the 40 I've already waited. When I asked why no one let me know about The full bladder needed I was told there was a voicemail left and I should have gotten that. They said I should also know which test I'm getting...now mind you no one bothered to circle the test I was getting on the paper so that I would Know. I said I understand but I never received the voicemail only an email which I used to confirm my 10:05 AM appointment. I said that it would have been nice to mention when checking in. The way I was treated by the receptionists is not what I expect from a professional office taking my money for a service. i understand everyone has bad days but todays bad day was at my expense and with no regard or apology from anyone working in this office. A little kindness goes a long way... PS The technician was great and very kind.

Not sure why all the bad reviews. I had a CT scan scheduled at 1:30. They told be to come in an…read morehour early for the oral contrast. I waited maybe 2 minutes before they called me in to take the contrast and wait. I was done at 1:45. The receptionist was fine and the CT tech was good. I didn't put 5 stars because I was also supposed to get an ultrasound but the machine was down so they called the day before to cancel it and reschedule which was professional but, now I have to make an extra trip

So...I needed a new MRI, came here because it's close to home. Office staff always quick to take…read moreyour money before services are rendered and then make you wait more than a customary 15-20 minutes. Reading material on their office is limited to medical journals from last year and Walmart ads. Getting through to a live person with any questions on their office phone is difficult. I was reminded how dismal this place is

I've had the worst time with RadNet telephone customer service. I need a cd and MRI report for an…read moreupcoming procedure. I was able to reach Janet by phone at Wave Imaging. She told me she would have it ready for pick up in 10 minutes. Janet went above and beyond to help me! Give her a raise!!

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

Free parking lot on site;entrance is on Sepuveda, south of Marine…read more Staff are very friendly. Nice waiting room. Clean gender neutral restroom. Chilled water dispenser for patients. We arrived early for my husband's CT Scan. The waiting room only had one other patient. My husband was brought in within 10 minutes! We were driving home before the actual appointment time! Hahaha! Open long hours: 6:30am- 11pm! Wow!

I had the best experience! Appointment at 7pm and the nurse tech was so gentle and sweet! She had…read morebeen doing mammograms 15 years and it showed. Painless and fast.

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

I was referred by a close friend and The packages seem reasonable so I came in at 14 weeks get a…read moresneak peek for The genders of my babies. They changed an extra $10 because I'm having twins but it was still a reasonable package for the basic 4D ultrasound only $104. This place is quiet and comfortable Private room with plenty of extra space for a little entourage, friends or family to sit comfortably and view the big screen ultrasound. The ultrasound technician was amazing. Friendly and polite and funny. I felt very comfortable with her. thanks again for the wonderful experience I will return towards the end of my pregnancy for another view of my babies. Hopefully I can see thier sweet faces next time, as they will be more mature and developed facial features. Can't wait.

[NOTE: This post has been revised due to them trying to take it down. To the owner: If you try to…read moretake down the post again, I will put it back up. You can't ban future disgruntled customers from writing honest negative Yelp reviews and then lying about what they said. Future customers, be warned the owner will try and get your Yelp review taken down. So, this post had to be rewritten. See owner's comment on 4/18 date - this was rewritten and freshly posted on 4/21. Therefore, the owners response does not match this review because it has been totally rewritten and is 100% within Yelp Guidelines. FYI: I NEVER once mentioned the ultrasound technician by name because I never knew her name. Therefore, I NEVER shared private/personal info.] Terrible service at First Look. Original owners that owned this place over 6 years ago were much more professional and the ultrasound technician was better too. The new ultrasound technician was extremely patronizing and rude. In earlier visits when I wasn't far along, she discussed stuff that was VERY unprofessional and something she shouldn't be talking about to random clients. I felt very, VERY uncomfortable with what she was sharing with me and felt that she crossed professional boundaries. When I returned further along at 29 weeks, I expected to get better pictures. She kept saving and clicking pictures that were very distorted. When I shared my concern that everything looks distorted, she said in a very patronizing way: "Look, the baby isn't going to take the cord, move it out of the way, and smile for the camera." At that point, I told her she was being incredibly rude. They charged $142 + tax for pictures that did not show the baby at all. The owner claims that they allow people to return if the pictures are not good. However, if the ultrasound technician is very rude, then why would any customer want to return? I ended up getting my money back. Mothers to be: I highly recommend not going here. If the ultrasound technician is having a "good day" and everything looks good - of course, she's going to be in a good mood. But, if she's having a bad day - then she's been known to be very patronizing, condescending, and extremely rude. This is especially true when the "baby isn't cooperating." I've gone to them several times in the past when I was not that far along to make sure everything was progressing because I had a scare at the beginning of my pregnancy and was worried. To The Owner: No matter what you say or how you try to respond, you've made excuses in the past. The way you solve this issue is to listen to the client and if they felt that the ultrasound technician - your employee was being rude - you should believe the customer and take their word for it. It is your responsibility to talk to employees when there is a complaint about their attitude and professionalism. You should train your employees not to share things that cross professional boundaries. You should train your ultrasound technicians to put the client first and not their own personal lives/stories above the client. It is also your responsibility to not make false promises of 5D being like the "real thing, like seeing the baby in real life" when the images that were taken were 100% distorted.

I had two, back-to-back MRI appointments today, pelvic and abdominal-with and without contrast…read more Upon arrival, I was warmly greeted and expeditiously checked-in by Giselle. She is gracious, friendly, and professional. Iris is the highly-experienced radiology technician I was assigned. She is very knowledgeable, courteous, quite communicative, and compassionate. I highly recommend UMI Torrance!

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I just had an appointment with my orthopedic surgeon and he asked me for the CD of images that were…read moregiven to me from the Radiologist. I explained that I was not given a CD of images. Because Giovanni Lopez, the Radiologist at Family Radiology, was more concerned with sexually harassing me, than performing his job, my physician had nothing to review and my appointment was a waste of time for me and my physician, as well as his staff who frantically tried to get in contact with the staff at Family Radiology during my appointment, to get the file of my images. Had the radiologist been doing his job, rather than being a sleazy pervert, I could have received the medical treatment that I need. However, because Family Radiology employs a sexual predator, I remain untreated and in horrendous pain.

CT scan and other imaging services. Staff was friendly enough and the checking process was easy…read more The whole process took less than 20 minutes between checking in and getting the service done. Easy enough to make an appointment.

Got request for an MRI approved so was directed to SimonMed. I showed up at appointed time and…read morecompleted the check in process on my phone. Staff showed me where and what to change into than escorted me to where I needed to go. Staff were professional and efficient and everything done in about 15-20 minutes