Very unprofessional. I was referred here from my chiropractor, Dr. Jacob.. someone left me a confirmation voicemail confirming my appointment for 11am. Upon arrival at 11am, they make me aware that someone made a mistake and gave me the wrong time, my appointment was actually at 1pm. Keep in mind, I live 30 minutes away. So they tell me, to come back & they'd be ready at 12:45/50. I come back at 1245, they still have their previous patient being seen. I'm still waiting and it's just about 1pm. All in all this experience was horrible & no accommodation for their mistake and even late for my actual appointment time. I wouldn't recommend this place. I rather walk into urgent care & receive and MRI. This is my FIRST and LAST time coming here for any services. read more

Avoid this place by all means necessary. Unbelievably horrible office experience here. Completely incompetent and unprofessional. Total disregard for providing accurate information to new patients, waste of time and fuel driving there to find they took in a patient assuming I was going to be late even though it was 15 min prior to my scheduled appointment time when I walked in. Not only that but I had spoke with Gloria on the phone about 10 min earlier and let her know I was only a few min away. Keep in mind I still got there early!!! Total disregard for your schedule or time. She had also called a day before and changed my appointment... now I know why. Zero care for coordinating a schedule at this place. What a joke. Ask your Dr for a referral to Beach Cities Ortho if you need an MRI. THIS PLACE SUCKS! read more

Honestly, I had a really smooth experience here. The staff made it way easier than I expected. The front desk was friendly and efficient, and I didn't have to wait long at all. The tech was kind and explained everything before we started. They checked in with me during the scan to make sure I was comfortable, and the whole process felt quick. The place was clean, quiet, and easy to find, and they got my results over to my doctor pretty fast. Overall, way better experience than I expected. If you need an MRI, I'd definitely recommend this spot! read more

It took some time but we got it done. Haven't had an MRI done on my back for 10 years. This facility has the AIRIS Open MRI which is way more open and less claustrophobic. Big difference. Had some initial problems keeping still. Spasms were really acting up. But Victoria was such a big help since i needed good images the next day. She really was patient and figured it out. Success!! read more

3rd MRI... first time with an open MRI machine. Game changer. I'm not claustrophobic, but being stuck in that tube in a regular MRI machine is a nightmare. My cervical MRI was quick and easy. It was nice to see the open side out of the corner of my eye. Staff was professional and nice. Even had socks for me since I forgot to bring my own. With a blanket, socks and earplugs... I dozed off during the procedure. I've waited weeks in the past for my report, but they were able to process in one day. Would definitely visit again. read more

The staff forgot I was here after 1.5 hours in the building this is medical treatment I guess if I had better insurance this wouldn't be an issue read more

From the moment I walked in to my appointment, I was greeted with a warm smile, which immediately, made me feel welcome. The staff (Letty & Lilly) and radiologist were very professional. I Recommend this office to my friends and family. Thank you all!!! read more

Building was easy to find. I've had MRIs in the past so I familiar with the process. Receptionist was welcoming. Completed patient paperwork. I was shocked that I had to fully disrobe just for my ankle when with previous ankle MRIs I didn't have to disrobe. (I was told that due to Covid protocols I had too). Angie was the MRI specialist and she explained the process well. Throughout your mri she will make constant contact to make sure you're ok. She Cleaned the dressing room, locker and they give you socks. I took off my toe ring, belly ring, nose ring and ring requested a white envelope to put my items in. When all was said and done, I got dressed paid and left. It was until late at night I realized that I only put on my belly ring and my toe ring and didn't get my nose ring (super small Custome diamond and my ring). I accidentally left in the envelope but trashed it with the socks they give you. I called left a voicemail they called back and the cleaning lady empty the trash. Very disappointed. read more

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First, the overall experience ran smoothly from beginning to end. They checked with my insurance to verify any associated costs for the procedure and responded in timely manner with setting up the appointment. Second, I highly recommend an open MRI for those like myself who struggle with claustrophobia. I looked to the open side during the scan and it helped, tremendously. It's a game changer, in the best way. Third, the staff was warm and welcoming. The gentleman who conducted the MRI put on great classic rock, which made for a super friendly experience. Fourth, I took the CD they give patients to my Orthopedic Specialists at Kerlan Jobe and discussed the results with my P.A. Thank you Bay Harbor MRI! It's a relief to know that I no longer have to fear MRI's. read more

Bay Harbor MRI - CD with results. - Diagnostic Imaging Near Me - Harbor City, California

Same day appointment. The Staff was extremely friendly, knowledgeable and helpful. I highly recommend this MRI CENTER and would definitely refer a friend and/or family member. read more

Bay Harbor's MRI looks nothing like the image on their webs. It's particularly enclosed, with a big part of the machine a few inches from ky face. I still felt very anxious. The staff is very nice though. read more

Excellent staff. Everyone was very friendly. I am very claustrophobic and panicked but they were very understanding and patient. They accommodated me as best as they could so that I could get the procedure done even though it put them behind schedule. Would recommend this facility read more

The worst place to get an MRI. The girl that works there was unprofessional and I was the last person to get the MRI for that day. I don't know if the girl was having a bad day or what, but does not justify the poor customer service that I had received. While in the machine I had to stop her because she didn't bother to give me ear plugs. The girl had the nerve to tell me I'm the only person that ever requested the ear plugs and tells me if I stop again that I will need to reschedule my MRI. I would never go back there. This girl should absolutely be fired. read more

I great experience at this location and they were friendly and helpful with all my questions . Thank you again

Very professional institute with friendly and knowledgeable staff . Special thanks to mr Ali asadi for his gratitude and understanding. With regards fariba baghdachi read more

I had a great experience. Started with booking appointment...very friendly and knowledgeable Representative. Arrived plenty of parking, nice waiting room (comfortable leather chairs, water dispenser, TV). Provide with a gown to change into place is small there were two change rooms and a couple of locker with locks. Technician was David he was knowledgeable and professional. He kept me informed how much longer I had to completed MRI. OPEN MRI was a great invention LOL. read more

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Thank you Bay Harbor MRI, you really made me fell so Comfortable and was very gentle with me due to that I am afraid of enclosed space. The music was very helpful to me and it put me to sleep. Again thanks Diana Holmes-Peters read more

I had no problems here. I had a 7pm appointment. I was called on time and did not have to wait. My films were clear and arrived at my Dr's office in a timely manner. I received a copy of the results in the mail shortly after. The only issue I have is that there was only one employee in the office. It was a male and being a female patient I would have been comfortable knowing there was another woman in the office. He was very professional but for the comfort and safety of everyone there should be at least two employees when the office is open to procedures. read more

If you're claustrophobic and hate regular MRI machines, Bay Harbor open MRI is the place for you. We have used them 4-5 times and from making the appointment to having the test, the process has worked out smoothly. Lily and Madra are both so nice and patient, especially if they know you are nervous. It's still a loud machine, but having it be more open and having a calming tech is very helpful. If you still think you'll have anxiety, you can have your doctor prescribe Ativan prior to the test, which definitely relaxes you enough to reduce the stress. Each visit there has been as pleasant as any medical test can be, with the exception of one time a male tech who was curt and bossy. That was a few years back and we haven't seen him since. I recommend if you have concerns about a closed MRI machine to request the open MRI. Sometimes, it may take time to get an appointment, but Lily really does try to get you in quickly. Also, keep in mind, that doctors prefer the standard closed MRI images, as they are more detailed and clear. read more

This place was fantastic and the staff is really really nice and accommodating. They helped me with everything. I had on Jewelry that was hard to take off and a ton of hairpins in my head. Corinne and Lillie get a shout out They are also really reasonable when it comes to pricing. I had to pay out of pocket so I was pleasantly pleased. I would give them10 stars if I could. Michele D. read more

Bay Harbor advertises that they are an open MRI and has pictures of the modern Airis Elite machine on this website and also their personal website. Not true. False information. I just went to Bay Harbor two weeks ago for a supposedly OPEN MRI. I was escorted to a small dressing room that was obviously not sanitized between uses. We have Covid-19 going around people. It's very contagious. Wearing a mask helps but you got to go a little further than a mask. The pictures here on Yelp don't reflect my experience at all. I wasn't offered "music", wasn't offered "ear plugs", wasn't offered a "blanket" a "fan" or an eye mask. And the nice machine they show --- where was that---not at Bay Harbor! I'm severely claustrophic and was told this was an OPEN MRI by the technician who attempted to do my MRI because she claimed the sides were open. Well the picture of the MRI machine --- the nice modern Airis Elite machine was not the machine Bay Harbor attempted to use on me. The machine they tried to get me into looked like it was made during World War 1 and I'm not exaggerating. The technician did nothing to assist me. When she started rolling me into the machine, I saw that the top of the machine was going to knock my face mask off and I grabbed the top of the machine and said NO NO NO NO this is not going to work. I requested an open MRI? The top of the MRI machine was literally about 2 inches from my face. The technician said well because the sides are open this is considered an open MRI. I just shook my head. She then said I'll send an order over to your doctor for a sedative and pointed me to the dressing room. She did nothing to try to calm me or assist me in getting this dreaded procedure done. While I was re-dressing, the technician came and handed me a post-it with "10 mg Diazepam 30 min before MRI need driver" and then disappeared. That was it. I wanted to take a picture of the ancient machine they were using so I could let my doctor know that the MRI procedure failed. But the door was closed. I don't recommend this facility at all. The absolute BEST MRI facility is called Westwood Open MRI if you need to have an OPEN MRI. They are truly the best. They give you ear phones and ask what type of music you'd like to listen to, eye mask or just look in the mirror so you can see the people outside or look outside to distract yourself, oh they sanitize and clean, they calm you, they talk to you, treat you like Royalty. I didn't need to take any drugs!! I was in and out of the office in less than a half hour. If you're claustrophobic this is the place to go to. The real deal. read more

This place is terrible. Couldn't keep an appointment. Ran 3 hours after appointment and same person who sometimes answered the phone also did the MRI. read more