We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.

I needed a follow-up visit from seeing Urgent Care over the weekend, as my condition wasn't getting…read morebetter and was getting worse. I was informed the soonest I 'qualified' to see my PCP was mid-August. There was another RN available to see me today and they made the appointment only to call back 10 minutes later to cancel because my health care needs 'didn't meeting their scheduling criteria' . Unbelievable! UPDATE: Triage nurse called me and got me scheduled same day with PCP. Apparently they are using a third party call center for scheduling and it's not going so well.

I highly recommend DR. Thompson, with McMinnville Internal Medicine. She listens to my concerns,…read moreasks questions and she answers my questions. She is interested, curious, personable and professional. She set up a referral appointment and a follow up appointment for me. She is working on figuring out what is going on with my body and said she can't fix it today but she will continue working on it with me until she figures it out or I tell her we've done enough.

My previous review was written at a time when I was under extreme stress and dealing with several…read moremajor life changes. I took out my stress in the form of aggression against an innocent party. I would like to offer my heartfelt and humbled apologies for any harm I may have caused. I was out of line. I hope Dr Wherry continues to provide top quality care without any negative feelings or stress as a result of my previous review. Once again, I am sorry and Dr. Kevin Wherry deserves nothing but high praise. Sincerely A happy former patient.

Today I had to go in and get my vaccination or lose my job. I walked in as that's what I was told I…read morecould do. I went to counter gave my name and what I was there for. With in 5 minutes I was met by a Nurse who took me back to the room. The nurse was very thoughtful about how I was feeling. I think she knew exactly how I was feeling when she asked "Are you here for your vaccination?" I said, unfortunately. She was apologetic. Even though it was not the hospitals fault. But understood what was going on. Thank you to PMC who each time I have gone in their has always showed compassion for their patients.

Spoke with the office manager about some billing concerns, but the conversation was very…read moreunpleasant. If you prefer a more patient-friendly environment, I would recommend avoiding this office.

I was just refused as a new patient because of my age (60). In their words, I "will be aging into…read moreMedicaid soon" and they are "leaving space open for those are not". No other qualifiers.

I suffered a fifth metatarsal fracture while playing basketball. Dr. Theppote promptly sent me for…read morean X-ray and suggested I see her that same afternoon. She prescribed a walking boot and provided treatment that was quick, precise, and compassionate. I truly appreciated her caring and professional approach!

They supplied durable medical equipment, it broke after 3 weeks, and they refused to provide a…read morereplacement. I would have to set a new appointment and pay for a new one. I retract my previous recommendation to only use if you're desperate. Avoid at all costs.

Always call your insurance provider on the back of your card to any confirm any surgery with any…read moredoctor. This simple task that will save you a ton of grief. You must make the CALL to confirm IF any procedure is approved. The doctor's office may mislead you and what is supposedly pre-approved may stick you with the entire bill. The word of a surgery clerk will not pay the five to six digit bill after the fact, no matter how confident they seem to be. You must make the call to confirm; and remember to keep your cell phone records if there is a timing dispute. I brought my proof of insurance card into the office over a month before the pre-surgery date. It was ignored. The staff laughed and actually told me there are procedural problems with scanning info and not bothering to do the data entry. Not informed, refusal to read notices I brought in from my insurance company about approval policies: there are still wait times for patients even with Obama Care depending on age and prior coverage lapses. This caused a scheduling bump beyond my control. Remember. Direct communication with your insurance company is your responsibility. Had I not called my insurance provider, I never would have known, the afternoon AFTER my surgery I was not told the truth about pre-approvals by the office. My calls were ignored days before by the coordinator, I was dumbfounded when she actually told me she decided to wait an entire day before calling for the surgery approval. By now it is late afternoon a little more than 48 hours before my surgery. The day before the surgery, I started calling for pre-approval. The insurance provider told me (by 3 different staff members) I was not pre-approved! I had to cancel and deal with trying to reschedule. Hence, keep your cell phone records, direct dial numbers of who you talked to AND get emails. I did. Then things get really bad. I was loudly berated by the doctor for canceling . With my coworkers who could hear her almost screaming scary highs and lows in her voice which finally ended with a total lack of control in the conversation. I'm still having nightmares. Obviously an ego blown. Probably another cover up for the staff and for the benefit of someone listening at the office. I was amazed at the shear terror and refusal to acknowledge any blame for the events or an apology; and yet had the nerve to calm down her terror twice and asked me about rescheduling. Wow, let me get back to you on that one. Google this: 60% of US Bankruptcies Due To Medical Bills, While 78% Of Those Bankruptcies HAVE Insurance Coverage.

Update: I've now gone through two pregnancies/births with the Tuality OBGYN Practice and love them…read more(and the hospital) even more than before. Dr Geller stood in for Dr Rajska while she was on maternity leave. Dr Geller was absolutely wonderful in every way imaginable. I'm so thankful to have three doctors that I know and trust all so close to home! The practice went through a few (totally reasonable) hiccups when transitioning to the new OHSU ownership but it's been over a year since the transition and things seem to be running smoothly. And, BONUS, being apart of the OHSU network has been a real benefit as a patient because of all of my health records are basically in one place now and super easy to access in MyChart.

I had an excellent experience here. I was treated quickly and everyone was incredibly kind,…read morewelcoming, and professional. They took the time to answer every question I had and made sure I understood everything I needed to know. I truly can't express enough how kind and helpful the staff were. This is honestly one of the best places I've been to, and I would highly recommend them to anyone.

You can count on your experience to be a positive one! Each staff person is professional and…read morehelpful.