This company and especially the person we worked with are exceptional! The company made it very…read moreeasy for us to lease out our home quickly and for a very nice market price. Our property manager, Hayes Taylor, is one of the nicest, most ethical real estate professionals I have ever worked with. Make sure to ask for him!

I do not think that this company can be trusted. Avenue's site states: "Low Fee Guarantee - We…read morematch any competing proposal fee for comparable service. We won't be beat on fees." Avenue does not keep its word. I was in talks with Avenue, as I was considering using them as property manager for my rental. Per the request of the Avenue employee I was speaking with, I sent him a leasing agreement I had with a competing property management company. I did this to see if Avenue would actually stand by their word and make good on their "low fee guarantee." After talking with me on the phone about it, the Avenue employee actually agreed with me that my lease with this other company was an "apples to apples" comparison with their own. However, he said that they would charge me more than the other company. In other words, they would not honor their own guarantee. They do not keep their word. Also, there are multiple fake positive reviews of this company. I'm 99% sure that some of these fake reviews were posted by their employees. I would advise staying away from this company.

To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

To update my review. My realtor toured this property on April 18th and reported the smell of…read morenatural gas. The owner said she called the fire department and there was no gas leak. ( fire department had no record) We moved from across the country on June 4th . The gas leak was ongoing. The contractor hired by the owner was incompetent and replaced the gas line with too small of a line per spire. And I'm the one who contacted spire every time . We went on to have 2 more gas leaks in the 9 months we lived in this home . At other areas of the gas system. Stephanie Olsen definitely threatened to let me out of my lease in June when we spoke on the phone after I had just spent $8,000 dollars and payed rent for May( while the house was vacant). And no one would be happy with this situation. We left early and payed for April of this year while the house was vacant. This company and the homes owner were awful. Stephanie literally screamed at me and threatened to evict me on the phone until I was in tears. The house was literally inhabitable due to the extremely strong smell of gas, which was causing headaches and dizziness for me and my son. We paid to stay in a hotel. The vents were filthy with dust and mold that had not been cleaned for years. We had to pay for an exterminator due to a hornet and grasshopper infestation, a plumber for a failing sump pit motor infested with drain flies / worms, which also contributed to the basement odor. The list goes on but my point is - this was a nightmare both emotionally and financially for us. Do you really think I'm going to report every issue wrong with the home after I was threatened with eviction? Obviously not.

The maintenance man is very unprofessional, mean and ignorant to us and my sister tolds us that us…read morewhite folks are filthy and he does half a** work, he's supposed to replace our head and instead of putting one on there, just leaves a pinging out of the wall. The worst there ever is, if I could give him 0 stars I would.

**** READ ALL THE REVIEWS BEFORE USING THIS COMPANY…read more I wish I didn't have to give her this 1 star rating before writing this review because she deserves nothing less than a NEGATIVE star review. It pays to read all the reviews before you are using a business because this woman clearly should not be in business at all and yes she will screw you with any given opportunity because she is dirty and plays very dirty. I am a single mom with three children, two of my children have type 1 diabetes. She wouldn't give us 1 more hour to move our things out so she kicked us out and we had to leave our furniture and some other items we owned in the house. She started yelling at my 70 year old mother and 12 year old daughter to get out of the house because they were trying to find her insulin pump in the house, a device that delivers her insulin and keeps her alive, my mom asked Dolly if they could go back in to get her insulin device and she screamed "GET OUT" as my little girl was crying. This speaks volumes as to what kind of person this woman is, rude is an UNDERSTATEMENT for this woman!! Think twice before you use her for one of your properties and get everything in writing if you are renting one of her properties. What kind of person won't let a child get her insulin pump?!?!!!!

A new builder moved into our neighborhood and found this company to "manage" our HOA. Except, they…read morebasically do whatever the builder wants and the homeowners (who pay them) have absolutely no say. We just received our notice of our annual meeting and there was no agenda - which is a violation of Missouri law. When they first took over from the previous company, some of the homeowners still owed and Omni sent out bills. Mine was wrong and I emailed them THREE TIMES with the corrected information - and never received a response. I finally just paid it make it go away. Last year, in one of our neighborhood notices, Kim suggested that, since some homeowners hadn't paid their dues, homeowners should talk to their neighbors and make sure they were paying their dues. I keep asking when the actual homeowners get their association back.

Terrible company. They say one thing and do another. The rules are insane, I wish I would have…read morelooked closer before I bought into the neighborhood.