This Place has no respect with people! If you want to make sure to have group therapy, wait for 30…read moreto 40 minutes to start and pay for not doing anything? Having no transparency with you? I'm sharing my experience so no one else has to go through the same. Below is detailed story: My evaluation app was at 6:00pm. I got there by 5:50pm. It was full of people there, no one wearing a mask even though the cases of Covid were very high at that time... I waited for 45 minute to hear she needed to go home but Ashley would take me. Ashley was very sweet and professional. We did the evaluation and I was supposed to get splints done. I asked them about the prices for each session, for the splint and how it would work which they dismissed and told me to not worry. I insisted and found that 1 session is $250. No one told me anything about how was it supposed to work or what was the plan for my therapy. 1st session: I was scheduled for 11am, and I arrived at 10:45. Got there and there were 4 other patients in the room. I waited for 35 minutes unsupervised until someone checked on me. She finally came to me, never introduce herself and though I was a different patient. I had to mention everything from my evaluation again ( like it never happened). She got up, and went to get something. After 20 minutes she comes back the splint. It was already 12pm and I had no treatment. I asked her, what is going on, when am I going to do my treatment or exercise. She said, oh do you want some exercise? I can give you some.... I had to leave to go back to work. Why was she having 3 people at the same time when this was supposed to be a one on one therapy? Why she didn't explain my treatment plan or how was it going to help me? Why did she do my splint at the time of my treatment? I called them to confront on this and asked If I was going to be charged for a treatment I didn't have and the split as well. She told me to not worry that everything would be better and I was not going to be charged by something I didn't get...... On session 2 my app was at 12:00 pm and I needed to be out at 1pm. This time I only waited 15 minutes till she came to me. And of course she was working with another patient as well. (I was never told it was group therapy). She asked me if I wanted to get the other splint, and I was confused again since I was supposed to get 2 splints. I told her I needed both but I wanted my treatment! She started to say, unfortunately you can't have both, I only have 1 hour with you and the splint takes 25 minutes. I asked why don't you do my splint after my appointment? Or before? I came here for a treatment. The answer was your splint is part of your treatment. (Can you believe this??????) Imagine going to a restaurant and instead of paying for the food, you pay the hours of the chef and pay also for each ingredient he is using to make the food?..... also, why was I not informed of this? I would never EVER go to a place that does that. She kept saying that my next treatment would be the real one, to work on my hands.... So why am I paying for it when I'm not getting it???? I tried arguing but she kept saying the same thing. I did not want to be rude so I went home. I checked the same splint online that she did, with measurements and all and guess the price?..... $10 for each. I waited 2 weeks to hear back and nothing, they never scheduled another session. They billed me for $200, which basically they only gave me 2 splints. Now I'm even having trouble with the same splints.... This is ridiculous. I'm really disappointed. My hands are still in pain. I had NO therapy and had to pay for what I didn't get. I got no explanation for my treatment. I had other people with me when I'm supposed to get my therapy and NO transparency from this place. And honestly the only thing I could do is report this to the board of health because this is bad practice and is unethical!

I've been coming to Shepard Hand Therapy since the end of November 21. Unfortunately, my issues are…read moreunresolvable until I get surgery which is a whole other story. When I first was recommended therapy by my PCP I was given no guidance at all as to where to go for OT. I happened upon Shepard Hand Therapy. And I'm glad I did. I had such stiffness and pain and inflammation when I first was seeing Kelley Shepard and Ashley for treatment. I've been able to regain strength and a range of motion I don't want to lose before surgery. I will be going back to them after my surgery as I trust Kelley to do the best job possible. I love the staff and the interns that flock to Kelley's clinic. Somehow, she is able to maintain a warm and caring environment that breeds an air of positivity. She has so many repeat patients and patients who recommend other patients to come to her and not one of her patients are unkind, uncaring, etc. there's an openness to this clinic and an innovative way that they handle treatment. The only thing I'd say is to update the address on Yelp! Because it's 49 Main Street now. And they don't work fridays but they're there late two nights a week. Hopefully I have no other issues with my body in the future but, if I do, Kelley is the first person I'm reaching out to. She has networked so well over the years and worked with so many doctors and alternative medicines in the area, she could recommend trustworthy healthcare professionals to help you with not just your hand. They also sometimes have snacks, which is lovely. Where else can you go to receive medical treatment and have snacks? Nowhere.

Paul Scoglio is a fantastic listener and wonderful counselor and therapist. Down-to-earth,…read moreinsightful, helpful, very kind, very sensitive, highly experienced with all kinds of life challenges. Paul truly helps with perspectives, and is highly trained in some very interesting leading edge techniques. Paul is concerned with a person's overall health well-being and really walks the talk himself. You'll still have to do the hard work yourself....but he makes it all very comfortable, unhurried, and even enjoyable at times. Paul's nickname is Paolo, which he uses sometimes. ( I think that must be his Italian name). Paul is an exceptional life coach. This adds a great dimension to his ability to sit with all kinds of life, personal and professional challenges. Coaching with Paul is WELL worth the investment! He helped me tremendously.

From my experience, administration, communication, nurses, doctors, maintenance,…read morereceptionists.....every single person was not just professional and kind but also patient, understanding, and actually funny! They all have great chemistry with each other and have excellent bedside manner. Well done!

Appointment making was easy. Pre appointment directions were clear and easy to follow. They took…read moreme in right away,a bit earlier than appointment time. They sensed my anxiety, but explained everything. The procedure was painless, and I reciceived some immediate feedback. Every professional from reception, nurses, anesthesiologists and physicians were professional, expert, empathetic and kind. Thank you.

My mom is a patient at Port. The care she has received there has been excellent. The staff is…read morevery responsive, answers any questions I have and if they don't have the answers they will get them for me. To see the interactions the staff has with the residents is very heart warming. They are very loving and attentive towards all the residents. They always have a kind word to say about my mother and will relay any funny antidotes they have concerning her. They are on top of her medical needs, aware of any changes she may exhibit, keeping me informed as to what is going on with her. I, as my mother's guardian, along with my mother have an excellent relationship with all the staff, from the receptionists at the front desk to the nurses, CNAs and social worker that take care of her. The bookkeeper that handles her account is also a peach! I can call her any time about any question and I will get an answer. She is very knowledgeable. These are just some of the people at Port who have made her stay there enjoyable. It is not an easy decision to have to place a loved one in a care facility but they have made this journey so much easier.