The Psychology Center was highly recommended to me for their diagnostic services by two male colleagues, one who believed himself to have ADHD and another to be autistic, both of whom were diagnosed as such after visiting. I contacted TPC to request ADHD testing and therapy, and was set up with therapist John Bruner (who's no longer with TPC) in May/June 2024. I also met with prescribing psychiatrist Aaron Sheridan during this time who was helpful and professional in our interactions. From the beginning, John was skeptical of my having ADD/ADHD and suggested we meet for therapy first. Respecting his expertise, I obliged and we met about twice monthly through December. There were some helpful tips that came from the therapy, but I often felt talked at instead of being invited to engage in a dialogue about my mental health. By December I realized I wasn't getting what I needed from the therapy and considered leaving, when he suggested I finally begin testing for ADD. I tested in January of 2025 over a few days with someone I believe is named Brian (I don't see him listed on their website). We began with a computer test that showed further testing was needed, when John commented , "when people fake the test it shows X and Y." I came back to complete additional testing like the TOVA (clicker test), a few puzzle tests, and an IQ test January 29. John and I met after the testing where he shared what I could expect, which involved him needing a few weeks to compile his findings for us to review at a session in February. At this meeting, he once again mentioned people "faking" ADHD tests to get a certain result. Both of my February appointments were cancelled due to illness on his side, so I was anxious to learn of any diagnosis going into our meeting which finally occurred March 1. At our meeting he first shared that he did not believe that I have ADD. He read my results from a computer and I could not see them. He said he doesn't usually complete written reports for his regular patients, but he'd be happy to write one up for me. I was surprised and upset at his finding, so we talked through it. He once again mentioned people "faking" test then clarified, "I don't think you're faking anything!" He then told me that he'd just attended a conference that found estrogen can impact mental health for women, and that might be an avenue worth exploring. He finally made a flippant remark about enjoying meeting with me "for all these years," to which I corrected him that it hadn't even been one year since we started last June. He then PULLED UP OUR APPOINTMENT HISTORY BECAUSE HE DIDN'T BELIEVE ME, which was especially rich given the fact he'd told me minutes before that I scored highly on the memory portion of the IQ test. At the end of that meeting, which was on a Monday, he told me he'd send me my written results by Friday. Friday came and went with no results and I had to call the office to prompt him to send them, which came the following Friday. I canceled all future appointments after these experiences and have not returned. I'm a working professional in my 40's who struggles with some things I thought to be related to ADD and I was just trying to get help. I wasn't there for medication or because I saw a reel on social media telling me I have ADD. If this is not my diagnosis, so be it, but I did not feel cared for or believed during this process at all and it has turned me off to therapy entirely. The experience was clearly upsetting enough that I only feel comfortable posting about it now. Coincidentally, I later met another man who was diagnosed with ADHD by John Bruner and this was not his experience at all! He was given his written results in a timely manner and never once had to hear about people faking tests or how his hormones are the culprit for mental health problems. I want to believe there are wonderful folks who work at TPC and are helping people, but this was not my experience at all. At the very least, I can't recommend any woman visiting this center for diagnosis. read more

Jenny hayes is the most caring individual I have ever worked with for therapy. Cannot express how safe and heard I feel with her. Tearing up as we speak. She's a godsend read more

The therapists are good, the doctors are also pretty good but it is IMPOSSIBLE to get past there non-existant front desk. My family has been going to the Psychology Center for over 10 years now & the front desk staff or useless. Acutally useless would be a compliment. To have a controlled substance prescription refilled they want you to call the pharamcy & have the pharmacy contact them for refill. HOWEVER the law states controlled substance prescriptions CANNOT be refilled they must be re-written every 30 days. Which means this office as a mail box where they expect you to say your name, prescrtiption, doctor & pharmacy to have your new prescription called in. That would be fine if they EVER checked that box! My husband has now been out of his drugs for 2 days, we 1st called to have his drugs filled 7 days ago & was AGAIN told to leave his info on the hotline because no one at the front desk does that job. The job of handling patient prescriptions appears to be either an automated system, or a very incompetent person. Now if you are someone who is seeking care for stress & anxiety who needs prescriptions filled without added stress or anxiety DO NOT GO HERE!!!!!!!!!!! They will make you honestly feel ambivilant & fine about running out of your drugs giving up on care & probably dying. I am not in any way being hyperbolic the last time they did this to my husband he went witout his drugs for 2 weeks because he said trying to deal with them was worse than the suicidal ideations. It was only when he had a complete meltdown that they admitted there was a problem with there process but refused to fix it. We would leave but between insurers & finding a new Doc my husband refuses to even try to find new providers because of the stress involved & as I said he is being seen for stress, anxiety & depression. So way to make your patients worse. read more

I have never talked to a professional before about psych related issues so I was very nervous and hesitant but found myself very comfortable with Katherine. Very down to earth, kind, and professional. Short wait time and calm environment. Billing was straight forward and explained well. read more

I found my therapist to be disrespectful, cavalier, and unconcerned about my issue. This is not the level of care I expected from a licensed professional. I can no longer seek treatment from Julia due to her lack of professionalism. I guess she just wasn't interested in the problem I was having at the time. I am unable to face her for continuing treatment. When I told her I was experiencing fear and anxiety, she actually half laughed half scoffed. I was not expecting that either. Madison falls seriously short on mental health care providers. I do not wish for others to go through this when help is what they need. read more

I have received good care here for over decade through a number of therapists and psychiatrists. The care is excellent and the professionalism is sound. I have had a complex and changing diagnosis complicated by recovering from alcoholism. I am clearly a complex case and they have stuck with and devised an effective treatment plan for me. My needs change over time due to a bipolar diagnosis and they are always willing to change treatment and try new drugs to stay abreast of my condition. Dr. Krouk is a very experienced psychiatrist who has innovative solutions and is a real patient advocate. I would probably not be alive and sober today without the good care I have received at the psychology center. My care here is covered by insurance so I have some small copays so I can't comment on the price of care, but I will say good mental health is priceless. If you think you have psychological issues or things just don't seem right this is a good place to sort them out. The Psychology Center is a top flight outfit. read more

Nice people here but lack of effective communication lead the individual seeking help possibly feeling more helpless. I made an appointment for a specific diagnosis of concern and desperately needed help. At the time the appointment was made, I was not explained the very lengthy process of seeing a general therapist who may or may not have expertise in this area of concern at least a few times for "intake" before being seen by a psychiatrist to be able to make diagnosis and perhaps then get started on a desperately needed plan of focused therapy. I just felt it was a long process of expensive "entertainment" in the meantime, you, the one seeking help, are still longing for assistance from a psychiatrist. So, if you are seeking help and are wishing for effective treatment which at times requires a diagnosis and consideration for pharmacological therapy sooner rather than later... choose carefully. I do not always write reviews, but if I honestly think it will help people who, in this case might need a more than leisurely approach, I take the time to write. read more

Friendly, professional atmosphere. Offers Psychiatry-/Psychology-/Other-related services, despite the name. Check the site, flyers in the waiting room, or ask as they have a lot of afternoon/evening events or sessions on various things that looked interesting and/or helpful. I say looked as I've not personally been to any. The wait is usually short, better than most all other related specialists office waits I've ever encountered. As per usual there's a varied selection of magazines, books, periodicals, and other reading material available to suit just about any interest; I've actually found myself a little miffed more than once due to not finishing an article in Science or Popmech before my wait was up. I don't know how much this may affect anyone as most people likely carry a smartphone or tablet and may not rely on old-school paper-based diversion, but its there if the need arises. Chairs: meh. Make sure to ask/pay copay at the first chance you get, else it may go unmentioned. Not their fault, but I found myself with a 300 dollar statement out of nowhere going back several months, fortunately didn't kill my credit but I would have preferred to know (or perhaps have it made known more clearly) if 'such-and such' fee is charged to me, or insurance didn't pay something when they charge me, or at least not presume I already know when I ask if I owe anything. Billing is in a different part of the building, I'm told, and as I said, not entirely anyone's fault but I took nearly a star off for the lack of communication and clarity, or at least both could be improved. Only other con (I'm not hating, if I can find only a couple things to nitpick about anything dealing with modern-day healthcare, that's amazing in itself) is there are no reminders for non MD-type appointments for some reason, though they will bill you. Hard, and not really mention it (rarely, they have) [billing was mentioned above]. I don't know why they don't remind for some services, it can waste Dr. and patient time, money too. It may only affect the unorganized and forgetful like me, and isn't their responsibility. Just, IMHO it would be more consistent to... be consistent with reminding/confirming all appointments. Otherwise nice people, professional and non-intimidating environment. Parking can be from Mineral Point Rd. (by the old Uno's Sign) or coming from the west part of West Towne turn left at the Gloria Jean(or whatever it's called) Coffee across from the strip mall with Peir1, etc in it, and the parking lot's on your right. read more

I have scheduled 3 appointments and my counselor has cancelled 2 of the 3. The last appointment, I waited for 30 minutes in the office waiting, only to be told I wouldn't be seen. I am hoping a different counselor will make a difference. read more