The doctors are excellent, but the office is terrible. Good luck ever getting ahold of someone, as they never pick up the phone. I left a voicemail two weeks ago saying "I need to schedule an appointment, it's urgent, call me back ASAP." They called me TODAY, and not because they actually wanted to schedule an appointment, but because a medication of mine had been cancelled, *which was the reason I wanted to schedule an appointment in the first place.* They gave me the excuse of "not having enough information" to deem me worthy of calling back, which is BS. Firstly, it's a voicemail, it's a social expectation to *not* dictate an essay and keep it short. My issue was not something that could be summarized in a voicemail, which is why I said "urgent" and "call me back ASAP." Which, secondly, if a client *says* "urgent, call me back ASAP," you should *actually* call them back as soon as possible! Refusing to call back a client who explicitly says a matter is urgent is the height of unprofessionalism. I don't care how busy you are, put them on a high priority list. And while you're at it, how about instead of having us wait for an indefinite of time for you to call after leaving a voicemail, you put us on hold. The only reasons as to why an office doesn't have this feature, aside from technological incompetence, is if they don't have receptionists working from the time they open to the time they close. Which they should! I know doctor's offices have been extremely busy ever since covid, and that likely extends to mental health offices as well. While I'm glad this place got rid of the previously *incompetent* medical assistant, it is clear to me that the issues with Mental Health Solutions were not solely her fault. There are serious problems with the way this office is run and managed. They should consider themselves lucky that I don't have the money to file a lawsuit after their failure to refill my medication in a timely fashion (which, *despite* the bad weather and holidays, they did in fact have enough time to refill) was allegedly at least partially responsible for a car accident I was in in early January. I am not going to pursue legal action, nor am I making any accusations. I just think that it is a hell of a coincidence that I got into my first car accident the day that I ran out of ADHD medications. Again, this is all alleged, I am not making any accusations towards MH Solutions or any of its employees. Correlation does not equal causation, after all. I will not, and do not, hold MH Solutions or any of its employees at all responsible for this incident. I am merely stating my own personal experience and opinion, which has given me a biased view towards the company. If MH Solutions takes issue with anything I have stated here, I will delete this portion of my review with no rebuttal, though the 1 star rating and the rest of my complaints will still stand. I am not interested in any legal disputes. To my psychiatrist - you deserve far better than this establishment. Please consider switching to a different office, for the sake of your patients. Sadly, I will not continue being a client at this clinic for much longer, and will be switching to my primary care provider. read more

I have been going here for a while now and it's been nothing but great. Lauren Espie is amazing and has helped me immensely. Staff there has been really nice. Had a small rough patch when switching billing systems but everything worked out. I strongly suggest you go here if you need help. If one therapist doesn't work then try another. It's about matching styles of help with what you need. Best thing is to seek help. read more

I usually don't let one bad interaction move me to review a business on yelp or similar, but this was so disastrously bad, I logged in for the first time in a while. I have a somewhat rare insurance for Madison(land) and finding psychiatric care has been a challenge as I am new to the area. I contacted Mental Health Solutions and after some weeks, they informed me that I could set an intake appointment with one of their three psychiatrists. This intake was set for about two months in the future, which is pretty usual for mental health care. I stressed that I was needing to stay current on my medications and that a big goal was to seek continuing uninterrupted medication. I have clinical, unipolar depression--not awesome, of course, but rather mundane in the world of mental health care. My medication treats the most severe symptoms of depression--one of which is, of course, suicidal thoughts, among the assorted shit sandwich grab bag of symptoms of the disease. Two weeks before my appointment, MHS called to cancel. They also made it seem like it was my fault somehow, even though I had done nothing wrong besides wanting to support their business! Apparently, the appointment never should have been set in the first place. This seemed fine to whoever in their employ called me, but IT WAS NOT FINE TO ME. They had wasted nearly two months of my time while my refills ran out and I could have been looking for another doctor! The person calling me had no sympathy and also stated they couldn't take me as a cash patient, as she believed it was "illegal" -- as far as I can tell, this isn't at all true. She also had nowhere to refer me, and rushed me off the phone. It's telling that the other two reviews of this place talk about lying and false facts. This place is unprofessional and uncaring. read more

Jan Miller gets 5 stars, business practices -10, business staff -10. When you do not cancel within a specific period of time they bill YOU the therapists rate/hour for missing - No matter what the reason is. (Illness is excused - IF the office and therapist decide you are sick enough). read more

Almost my entire family goes to a variety of services. We love our providers. They have made a lot of changes in the past couple years with expanding and it is for the better! I just wish we could schedule online! Only complaint! read more

I received counseling from a therapist at this establishment on and off for about two years. Towards the end of my sessions I was extremely disappointed in the quality of service. My therapist repeatedly lied to me during our sessions. In the end I believe she just said what she thought I wanted to hear to collect payments from my insurance company. She was incredibly unprofessional. At our final appointment she just sigh and shrug her shoulders in response to my questions. I would strongly discourage anyone to receive treatment here. read more

I called intake and left a voicemail to call me back. I waited a week and heard nothing back. I called them back again. Finally someone called me back. I go through my intake questions. When they ask me about my insurance. I tell them I have private insurance through my employer which is accepted at this place plus other insurances. They tell me that they have to check with billing to make sure they can accept me as a new patient because they are not accepting my third insurance. I get an email back the same day saying they can't accept me because they don't accept my third insurance even though they accept my primary insurance. Who in their right mind doesn't accept a patient who has 3 insurances? You are still getting paid for your services! I waited over a week just for them to tell me they won't accept me. read more

Dr. Jack Sherman should have 5 stars. The rest of the practice is between ok and down right unprofessional. I left the practice after the new billing person presented false facts than instead of apologizing tried to make excuses. This caused an argument when the fact of the matter is i expressed complete understanding of my financial responsibility if i chose to be seen but the office staff continued to argue and throw in unrelated matters like " but you owe almost 200 in copays already' me " what, I have never recieved a bill" 5 minutes later i arrived in people and got the opps its been paid by insurance. When asked why it was brought up if sitting with insurance answer was deflected and the original argument insued. Completely unprofessional. Top that off with them being upset i walked out because another payient could have been seen when they started the back and forth.. i dont know how all the providers work but my MD there did not handle appropriately. read more

I find this place very disappointing. My husband is dealing with the death of his brother. It has taken me 4 months to finally convince him to make the call to go talk to someone. He finally realizes that he needs some help and calls this place. They did an over the phone intake on Thursday and literally called him back the next day and said, "Sorry the counselor isn't interested in taking you on as a client." When my insurance companies website states this counselor is taking new patients and he specializes in grief, loss and depression. How can a mental health facility tell someone in depression they aren't interested in them? Absolutely terrible to say to someone in need. read more

Can't speak on the the clinical staff as I was unable to schedule an appointment here after a week of making 5 attempts to contact the "intake" person. Called on Monday and tried to speak with reception but was spoken over quickly sent to a voicemail of the intake person and informed she only worked M-F from 9-1. The voicemail instructs the customer "if you have already left a message don't leave another one" which was the first clue of how the week was going to go. Did not hear from anyone for 2 days so called back Wednesday midday. Shortly after, received a call from intake but unable to take the call as I was treating patients. She left a VM. I returned the call within the hour and was again met with her voicemail. So I spoke with the front office to give my email address for communication as it was clear intake doesn't answer the line. No phone call and no email for the rest of the week. So in 5 days there was 1 attempt to call me and 5 attempts by me trying to get someone there just to schedule an appointment. I called Friday evening just to let someone know from a customer service standpoint how things appeared and was met with the office manager who proceeded to tell me they receive "40 referrals a week" and "I'm sure since you're in healthcare you know there are times when you get inundated with referrals" all excuses to justify the lack of promptness. But never seemed to hear or understand what I was trying to explain. Maybe if you're so busy you should have a full time person in your intake instead of half time? Just a suggestion. The rudeness of the office manager, Jennifer, and inefficiency of the intake process tell me all I need to know. read more

I've never reviewed a business before, but felt the need to after reading some of the poor reviews on here of this pratice. I, have never had anything but good interactions with all the folks that I have encountered at Mental Health Solutions. I would never fault a business for billing errors etc... If we started doing that and knocking a business as a whole, virtually no one would recieve more than a 1 star review. This practice has always been kind, willing to work with me, and stayed on top of each of my appointments. They send reminders a week prior, and then the day prior as well which is very helpful especially with a hectic schedule. The therapist and psychiatrist that I work with have been beyond helpful. Finding good mental health care in todays world seems to be a rare occurence. If you are struggling with anxiety, depression, OCD, or anything in between, the folks at MHS are there to help and will point you in the right direction. I have had more "successful" therapy sessions in the 2 years I have been going to MHS than in my 9 years of therapy prior. I would strongly recommend giving them a call. read more

I saw two different therapists here at different points of my life. My first experience I got nothing out of but didn't know any better. My therapist said she was leaving to take another job and I just stopped going to therapy because it seemed so pointless. Later in life, I tried another therapist here. It ended disastrously. I was terminated by my therapist. Extremely traumatic. I first found out by calling the office reception and was told all my appointments were cancelled. I was not allowed a final session with my therapist for closure. The person who called me back when I said I wanted to discuss how my treatment had abruptly ended was cold and uncaring, and I got the sense was trying to manage or handle the situation in a way that would cover themselves legally but not with the intent of helping me in any way. Now, thankfully, I am going to therapy at a different establishment and have found out what a professional therapeutic experience should be. read more