I had difficulties trying to Rent a unit online, so finally drove over there and found Casey to be the tonic I needed. He showed me a couple of garage units to make sure I was getting the size I needed, then explained everything about the paperwork/agreement read more

Exactly the way they said it would be, prompt and friendly staff. I needed the space a few days early and that wasn't a problem at all even though it was that day. There was a bolt missing and I asked if I could just pop another on, not a problem. Slick and easy. Their app has even got a gate opening button when you register so you don't have to type it in anymore. read more

I would give them 5 stars because it is cleaner, stays open later and the manager was nice. I marked it down a star because after 3 years they raised my monthly rate. It was an excellent deal he gave me about 6 or 7 years ago because I got a double length that I could open doors on either side for like $180 but that was crazy cheap so it does not surprise me that they raised it. I do not know how tye price now compares but I have a late fee that puts it at $390. do not pay late I guess. read more

Beware the bait and switch on the rental rates. I rented a storage locker there at what seemed to be an almost reasonable rate. (they are all over priced, really) Anyway after 6 months, they raised my rent by $30. a month without any explanation. Totally unnecessary and uncalled for. Kind of shifty and underhanded. read more

My rent has doubled since I started using them. Their prices online for my unit size and type in $50 cheaper then what I am being charged per month. I asked them to lower my rent but no they only responding saying they could help me find a cheaper unit to rent. How about matching the listed unit price and charge me that way? Driveway throughout is in need of repair too. 180 to start 305 per month now! Wow! Thanks PS read more

This place is too expensive for the service provided. My 10x10 storage space is actually 9'3" so it's not even what they advertise it to be. Also, it's full of spiders and cobwebs during the warmer months. In the winter the snow will be pushed up against my door and nobody will bother to remove it. read more

I paid every month. Wayyy too much, I must add. I moved out on the 3rd two years later. Public storage had the audacity to keep the remaining 28 days of rent when I did not have the storage unit any longer. Meaning, public storage kept $74.76 of my payment when I , clearly, wasn't occupying that space any longer. 5 minutes after I left the public storage office, inquiring about a credit. My account was updated to say I hold zero current units. PUBLIC STORAGE YOU OWE ME $74.76. At one point I was paying over $90 for unit rental and insurance on an outside 5'10" space. Shame on you public storage. PUBLiC STORAGE YOU STILL OWE ME $74.76. I'll keep reminding you. read more

During a typical Minnesota winter you will get snow. You would think keeping customer's storage doors accessible would be of great importance. Well, I guess that's not the way this place thinks. My storage door is frozen in with a foot of solid ice. They seemed to have just plowed directly down the center of each row, without clearing the sides. For almost 190.00 a month, I demand better. Also, if this ice, that was allowed to build up next to the door, has caused flooding in my unit, you will be hearing from my attorney. For this kind of money, there are much better places to keep your stuff. read more

Public Storage - Doors frozen in. They didn't bother to plow the areas clear. I expect a lot more for the money they charge. - Self Storage Near Me - Coon Rapids, Minnesota

Don't use. The roof leaked all over the hood if our classic car hood. Public Storage would not do anything, they told us to turn it over to our insurance. We were not the only one that had this happen to, the customer before us had the same problem. read more

DO NOT USE PUBLIC STORAGE, THEY ARE AN UNPROFESSIONAL RIP-OFF! PLEASE READ THE FOLLOWING BEFORE WASTING YOUR TIME AND MONEY! I have been a responsible and loyal customer at Public Storage since 9-15-2012, and I have never missed a payment. Last month in May, I received notice that my rent was going up $40 beginning July 1st. I decided $336 a month for a 10x30 unit was insane, so on June 2nd I went to the Coon Rapids location with my friend to start the moving out process. The lock I had on my unit was a Public Storage lock (I bought it from them in 2012). They gave me a key and kept the spare - in case I ever lost my own. On June 2nd they said they had no such key available. I asked if I could cut the lock with bolt cutters, but the woman in the office said no, and that the only way to have the lock taken off is to have the Manager cut it himself. The manager was not at the location that day, so the woman said I would be called to schedule a lock cutting appointment. Between June 2nd - June 17th I called Public Storage several times, but only reached a voicemail. It wasn't until the evening of the 17th that I finally got a phone call back where they stated the lock had been cut off on June 5th, and they claimed to have called me and left a message stating the lock was cut. They never called me or left a message and I will be working with T-Mobile to prove that they never called me to the Attorney General. I was upset because I specifically requested that I be present when the lock was cut. They even have a sign in their lobby that states that customers have a legal right to be present during the cutting of their lock. I also lost out on over 2 weeks of time that I could have spent moving out my belongings (So I could be out before July.) I contacted the District Manager, Mickey, and I explained to him who I was and what had happened. I asked if they could waive the storage fee's for July if I'm not completely out by then, since I lost time for something that wasn't my fault. He was very rude and stated that the lock cutting was done as a "courtesy" over and over again - not listening to anything I had to say. He did state that they would not to anything and would not give back any fees because the lock cutting was done as a courtesy... He also said I could have hired a lock smith - but that didn't even come to mind since the woman behind the counter said the only way to have the lock taken off was to have the manager do it. ( Lock cutting is a free service they offer so I don't understand why Mickey was repeating that it was done as a courtesy so many times. So as a consumer who has done business with this company for the last 3 years, who never missed a single payment, I am shocked that they wouldn't do anything to rectify the situation. Not only did they violate my rights, were very difficult to get a hold of, and were very rude to me on the phone, but they made a good, loyal, and consistent customer stuck in a situation where she could not move out in time - forcing me into a charge of $336 for July that I could have easily avoided if they didn't lose my spare key, or if they would have just called me to have me come out for the lock cutting! I regret ever going to Public Storage, especially not that I've found over a dozen storage facilities that offer the same size of similar units for a fraction of the cost. For example, a 10x20 unit at Hallberg Marine in Forest lake costs $60 a month, and your rent will never go up. They are also very flexible, and if you were to incur a late fee, it's only $5. (They are also very friendly and easy to get a hold of!!!) read more

This location is horrible. There has been more than 6" of snow and ice on the ground for 2 months now, and the doors are all plowed in under a foot or more of packed down snow. They even blocked in 3 of the 4 doors to the indoor heated unit. The driving areas between the units are in horrendous condition, it's incredibly unsafe to be lifting and carrying large things across the ice and snow packs, and the site management staff have not only no desire to do anything about it, but also don't even care to take feedback and forward it on. This is absolutely terrible, after more than a year of this, I am moving out immediately. Save yourself a lot of headaches, drive 5 miles down the road to a different company. read more

Service from Janae was great however the day before myself and another couple waited until close and no one ever showed up to serve our reservations. That's not great business practice. Just my opinion. read more

Taj is very cool! I was referred to this location because of his excellent communication, and he delivered! The reason I give 3 stars is because everywhere you advertise it is $1 first months rent, and mine was not, it was only available for 1/2 off first months rent. As a consumer, it sucks when a company advertises the crap out of something and then doesn't deliver. Fine print crap is not cool, it's my first month, period. You should really work on having your advertising match your experience. Thanks Taj, you rock man, Public Storage policies on the promotion do not. read more

Tequila was very helpful and friendly also knowlageable regarding the storage units and she explained each area of the contract I definitely will recommend the property read more