This was easy. Everyone I had the pleasure to interact with was professional, knowledgeable, and a…read morejoy to talk with. I had ordered two containers because I was moving out of house of 35 years. I only needed one. It is amazing how much can fit into one of these boxes. They only charged me for the one box, no extra for my mistake. We stored our stuff for a year and a half at the farm we were remodeling. The farm is in Minnesota. There was no damage at all. This company is fantastic. I wish Comcast could hire them as consultants.

BUYER BEWARE!!! These bozos lost my sister's stuff and then basically said, "Too bad, so sad."…read more Their insurance coverage EXCLUDES them losing your stuff. On top of that, they did nothing to find the pod. Check out their BBB Rating. It's an F

Sorry to hear of the other gentleman's bad experience--go back and complain to the manager…read morepreferably during the week-- different staff, different experience.... I have used this Uhaul 8 times from 11/17-3/18 for a long long series of moves to storage and a small apt. I find that calling does not work since they get lines and can't answer the phone. For the best and most accurate service with ALL Uhaul locations I have learned you COME IN PERSON. Zero mistakes, better service and plan ahead (2 weeks minimum) for they run out of trucks fast!! There was an outstanding young African American fellow who recently moved to a better job. I am using them again now ( August through October) and already the male staff have been outstanding. I have dealt with some of the female staff and have indeed found them busy chatting to one another, emanating a sense of boredom towards this job. I suffered a horrible last minute NO show a few weeks ago with Movers Plus, a movinghelp.com team of movers. After waiting 2 hours I called the 800 number for Uhaul and was told to return the truck and equipment blankets ASAP. I drove maybe 5 miles total. The young men were great gracious at original pick up and with return. I was refunded all my money on the spot. Then they did the IMPOSSIBLE and called a live human being for me at movinghelp.com who IMMEDIATELY credited my money to my card and took my complaint about not showing up! In appreciation I returned later with the delicious Turtle Bread rolls-sandwiches I had made for the movers-- they were ecstatic. PS. I have found Como Ave Uhaul much much worse-- even the manager doesn't care. Zero customer service. This is what happens to companies who feel " they own the market" with little competition. But this smugness, " cocky" attitude that they are " motherhood and apple pie" can not last forever and one day a new sharp shrewd competitor will pop up!

Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the…read morelakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr's call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were "working on it" and would "call me later." I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohlman, and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

It's the kind of place that sucks you into a neverending ordeal and half the time you can't even…read moremake it out of there with the vehicle you reserved because of the incompetence of the employees. They'll spend, without exaggeration, an hour trying to make sense of their computer screen only to realize they don't have the vehicle in stock. They don't know how to use the computers, they don't keep accurate stock of the trailers/trucks, and they are all stoned out of their gourd. I've had to rent from them a dozen times and it has never taken them less than half an hour to figure out how to give you what you rented.

Tried again today to get propane tanks filled. Rang the bell for service and waited 20 minutes…read morebefore going inside to find employees with no customer service skills. We will not be back here for propane. Maybe 2 out of 5 times we've been able to get tanks filled because there isn't someone able to do it. Today they just ignored the bell completely, and were rude to other customers in front of us. Total waste of time.

We recently moved and had very limited time to work with. The staff was helpful and made it a…read moresmooth and painless process. We were very impressed.

Needed a trailer at the last minute. Was able to reserve same day and pick up with no problems. The…read moreladies at the front desk were incredibly helpful and friendly. I'm not sure how there could possibly be a negative review on here.

We used a unit from this company for a week while having our garage floor epoxied. They have a very…read moreextensive document to sign to protect their storage unit in case of damage. When they came to pick it up, the remote-controlled lift gouged our driveway badly in 2 spots. After speaking to Mike at UNITS, he requested photos, and said he would get back to us that evening. Never received a call back. No "how can we make this right?" response. Nothing. We are certain that if we had gouged their unit like this, we would be hearing from them. Now, 45 days later, the owner called! He doesn't like the one star review. Said he would come and take a look. Guess what? He never showed, or called us back either. We do NOT recommend that anyone use this company. They are not customer-friendly and do not respect your property. You will be disappointed.

These guys are so great-- so much better than other moving container companies. A local franchise…read morewith seamless access to a well run nationwide network of container and storage facilities. I was able to successfully coordinate a challenging and complex move from Northern Virginia to Minneapolis with the awesome help of Mike and Rich from the Minneapolis end. The container was delivered right on time by Dane and removed as soon as it got unloaded by the crew from the also excellent Twin Cities Moving Solutions that often partners locally with Units. Bonus: these guys are artists at placing the containers exactly where you need them, at a home or on a public street and it's an impressive process to watch.

This company goes above and beyond! I moved from Minneapolis to Washington DC. While other…read morecompanies were quoting me nearly 3x as much and worse service, U-Pack came thru with a much better quote and unbelievable customization for what I needed. I hired movers in Minneapolis and loaded up the truck. Four days later, u-pack arrived with my stuff ready for my Washington DC movers to unload it. If I had one complaint (I don't, but /if/ I did,), it would be that u-pack won't help you on the other end of the transaction. If you're moving to a suburb or a place with a loading dock, you're 100% fine. I was moving into the city and needed to have parking for this semi, which proved very difficult since I didn't yet live in the city. Even so, U-Pack worked with me to find a visible solution and ended up storing my items on the truck for a few extra days until my parking permits could take effect. Final comment on this: on what was already a very challenging and stressful move, their dispatchers and drivers were a 6/5 stars. They were so nice and patient. I told one dispatcher the problem with parking and she said "you sound so stressed, sweetie. Don't worry, we'll find you a solution. Welcome to DC." I seriously would have hugged her through the phone if I could have.

Let's face it: Moving is stressful, but UPack made it so much better! They were responsive, on…read moretime, and beat the price on all of the competitors! Their policy of pay for only what you use is great - we had two ReloCubes delivered and only used one. No hidden fees or taxes, unlike Pods! Reading the BBB reviews of Packrat scared me away, so I stuck it out with UPack and couldn't be more satisfied. My ReloCube arrived well ahead of schedule and it was dropped off early in the morning. Just a word of advice though: When loading your contents, don't call to schedule your pickup until it's totally ready! They don't offer pickup windows. I asked them to pick it up at the end of the day (which they said they'd try but couldn't guarantee it) and it came at 10am - yikes I wasn't ready! Thankfully they came back the next day for no charge. Barb on the phone was really personable and pleasant. She gave me a suggestion on what to check out on my road trip and it was awesome! Thank you so much UPack I'll recommend you any day!

Crew was very friendly & fast... thank you so much! I would use them again! I had 3 guys come to…read morehelp me move, they packed everything in my studio and moved me across town in 3 hours!

I had a positive experience with the crew at You move Me. Good communication from ETA call to final…read morecall, Santo coordinated the details and it went very smoothly and will definitely use them again.