DAVID was very helpful in completing my payment transactions. He was very patient in manually entering my credit card information since the card reader was malfunctioning. He was knowledgeable and cordial. Keep up the good work. Enjoy the day. PEACE read more

Brian and John are always helpful. Never had an issue. I've been a customer for several years now. The area is always clean and well maintained. read more

Check in was problematic. Onsite agent did not want to acknowledge nor honor the "promo" that was included in my onlne reservation. When I originally called Public Storage to ask questions about pricing and fees, the agent on the phone was impatient and annoyed at me. The actual location of the facility is very convenient and the unit itself is adequate. read more

I just have to say, John made our move to NJ from Oklahoma the smoothest transition ever. Not only did he go above and beyond for my family and I he even called to make sure there wasn't anything we needed after we had gotten settled in. The facility has cameras that actually work so it made me feel even better knowing that our stuff was safe. The units are large and clean which was also a plus. I know it's just a storage place but John truly made our move so much easier! Thank You!!!! read more

a huge Kudos to John @ the Eatontown Public Storage . He is the most honest, genuine individual you will meet in today's world. helpful, goes the extra mile when you need help, and easy to talk to. My only complaint is that the longer you rent a storage unit, the higher the cost! when I started renting a 10x15 unit it was around $187 / month, that price increased so by 13 months later it was up to $243. I finally had to empty it out. access to the place is easy and it's plenty wide for a box truck. No problems with rain penetration or bugs or mice. Would I use it again, probably, but I'd ask first how long before I get hit with an increase. read more

It was a pleasure working with John from 341 Highway 35, Eatontown New Jersey office. John was great helping me picking out the proper size room. He was polite, knowledgeable and diligent. Many thanks! read more

Corinne was extremely helpful and the entire process of obtaining a storage unit couldn't have been easier or gone more smoothly! Thank you! read more

Rent started at $36/mo now being raised to $136/mo for a 5x5 concrete box. Closing account immediately. Go anywhere else

Bob F. Eatontown, NJ Don't use Public Storage, there are so many better places around! Management does not communicate with you, they close access to the entire property to seal the blacktop with no notice. Since the pandemic the Eatontown New Jersey office is never open for business and the manager doesn't return your phone calls (I left many messages), if you have an issue that needs management attention you're out of luck! When you have a problem with the gate, there is no one there to help you, so you won't get in. I have used Public Storage numerous times in the past and have rented a unit for the last several years, however I will never use this company again. They lure you in with a fair price then double it within 2 years read more

a few days ago I was looking for a storage. locate a deal online while doing my search. I was amazed it was close to me and had everything I wanted. so I did everything online. after I filled in all the details it said that someone will contact you to set up a appointment to go over everything. I received a call from John. What Amazing employee. He and I hit it off right away. I give these guys 5 Stars for their ease to book everything online and when arrived John made everything easy. thank you. Steve. read more

Sadly, a fire broke out and all I recieved was a phone call late Sunday 2/19 evening with a demand to come see my unit, Ah, I'm 250 miles away. When I did arrive I was met with a release and told that I would be in a hazardous area. This C Block unit was not tapped off. No gloves, mask, wipes, or hand sanitizer were offered or available. Nor was a police report number.They were more concerned that I sign off on abandoned property since they wouldn't accept fire, water or smoke damaged items in their facility. I was also upset that items dragged from the units were trashed before anyone could view them. Photograph everything. And since a fire report is required for insurance you would think that they would have that handy or the number to call to get one. You'd think, but they obviously don't. Off to the corporate office to vent and investigate why they don't have a sprinkler system. Also a few calls the the police and Fire Marshall of Monmouth County to get the information for insurance. read more

Great Place, easy access, switched from a 5x10 to a 5x5 and they made it happen with no problems. Did everything online. Spoke to a person on the phone when I needed help and she was extremely helpful. Don't even have to get out of my car or pull up to a key pad to open gate. Do it all from App. Thanks Public Storage and Cheers to Eatontown Public Storage!!!! Thanks read more

Closed entire facility without notice for paving. When we went there to drop off stuff there were 3 moving trucks parked on grass who could not get in . Left 3 messages no return call. read more

Extremely rude, poor customer service. Unable to reach anyone in the office after calling and leaving multiple messages for 3 day's prior to driving 3 hours to my unit. Upon arriving, woman behind the desk offered no help to my problem. Turned around and continues working on paperwork and ignored me. I basically begged her to help me problem solve a solution and she rudely laughed and said she couldn't. Plenty of other storage facilities to pick from, don't waste your time here. read more

Out of all this storage facilities in the area this public storage in Eatontown is far above all others. The customer service Representatives Tyra and Brianna go above and beyond to make sure all my moving in needs are met. I would recommend this facility and these two Representatives highly. read more

I had 11 am appointment with Briana - when I arrived at location she wasn't there. Ross jumped in find my reservation and start process. Ross is professional, knowledgeable and friendly. In no time we were on way to see my storage. Dealing with Ross has been wonderful experience. Mira A. read more

Public Storage is a sleazy operation. There are reviews elsewhere online and they were clearly written by paid shills. You will be required to buy storage insurance (even if you have suitable homeowners insurance coverage) and you will be required to buy a lock from this facility. The manager refused to rent a unit to me if I did not buy their lock and their insurance. The late fees are a joke and the rent increases are uneven and excessive. I do not recommend this facility. read more

Angela was great! Not only did she explain everything in detail, she helped us at the very last minute with a big smile. I would definitely recommend them to anyone who needs storage. Thank you again for your help! read more

Thank you, Brittany and Angela for such a nice experience! You made my move smooth and easy. Highly recommend this location to anyone looking for self storage read more

A horrible scam! Whenever I was late on a payment, or something was still in the storage, that they couldn't close my account out, they would call me nonstop. Then, when it becomes their fault and charge me for an extra month of storage, no one answers the phone! I left many messages to Angela, even called corporate, and no resolution. They continue to ignore my calls, and then put me through a debt collection! What a joke! Take your business elsewhere! read more

Unethical if not illegal the way they do business. I was told at the very end of a very long horrible process to get the unit that I had to purchase their insurance to cover my belongings. I told them that I have a homeowners policy that would cover them and they said I would have to provide proof. The contract clearly states that it is my option to purchase it. However they did not allow me to finalize the rental process without purchasing their insurance. I'm in the insurance business and I will be contacting the department of banking and insurance on Monday as this is illegal and I believe a form of "twisting" There are only a few scenarios where a person is required to purchase insurance and this is not one of them. Also, they are extremely rude and possibly the worst customer service I have ever experienced in any industry. Take your business elsewhere! read more

John made the process very easy. He was informative and very helpful. Overall he made moving an easy activity. I would recommend them!

This place is a complete rip off! Got a great price moving in and Angela the manager was very helpful. However, I got an email today that they are raising my rent by $25. What?? Are you kidding me? That's a little ridiculous and unfair if you ask me. They rope you in with a good price and then raise the rent after only a couple of months. I am now scrambling to find a new place and have to go through all of the trouble of moving my belongings. I'm sure they're hoping you won't go through the trouble and just pay them what they ask, but I will not give them a dollar more than I signed up for. I don't know how this is ethical, but I will not recommend this place to anybody. read more

Lauren was very knowledgeable and efficient. She was also very good at trying to help us determine what size unit we really needed.

The Manager of the Eatontown Public Storage is a LIAR.. I reserved one unit went there the next day told me it was rented..went online it's still for rent..who hired the pathological Liar they should be fired.. Sad read more

I needed storage. This facility was nearby, convenient, clean, affordable and competitively priced. It seems very secure. Angela was super helpful, incredibly friendly and she's an awesome golf cart driver! read more

The absolute worst customer service , The manager Brianna was so rude and obnoxious I would never ever recommend this place to anyone!

Be forewarned, you may start out with a nice low monthly payment and then 6 months later they are going to jack your rate up!! Ours went up $40!!!! I find that a bit ridiculous!! And there is a worker, Dave, there that is very rude and when I called to inquire about the rate change, he hung up on me and threatened to call the cops on me, just for asking some questions!! Only positive, in my opinion, is the location. And they would use some upgrades and improvements around the property. read more

Today I had a great experience at the Public Storage unit on Rt 35 in Eatontown. Brian and Jessy made the experience quite easy. They were both very knowledgable and friendly. I highly recommend this facility. read more

Do I have to leave a star? The "manager" Angela has no customer service skills. I ordered a unit online, which is there preferred method. With my reservation number I received my total move-in cost. When I arrived, Angela, who was not helping me but another customer has to put her two cents in when the other rep was letting me know that I would be paying 130.00 more than I was quote online. Now I know how this works. I rent units a lot for my business, so it's not unusual they tack on a bunch of fees that don't tell you about up front but this reason was because I am already a customer of theirs, I do not receive the promotion they promised and reserved online. So basically if you'd like to be loyal to Public Storage you are penalized for it. Fine Dumb policy but fine. It's the way Angela had to be so rude and tell me that she figured the extra 130.00 was not a big deal so she didn't bother to call me to tell me I would not be receiving it. Moving my things out of original unit. USE EXTRA SPACE - GREAT CUSTOMER SERVICE! read more

Angela was very awesome. Her customer service was excellent and she was very efficient. Overall she was very helpful and I recommend for anyone to use this storage! read more

Sadly I cannot put negative stars in here. I feel that storage units doing business as they do now should be outlawed. Even during a worldwide health and financial crises they are undeterred about charging outrages late fees. Sure they call you a day after the fee has posted to advise you about it, but deep down they don't care. I've calls their corporate offices a few weeks prior to inquire if they had any plans to help their customers that currently financially burdened, but the answer was no, but I still would have to the 5th of the month to pay and they would not auction off anything till the beginning of the next month. I think this practice has to stop. If they want to be in the auction or selling business, then register as such, not camouflage it as a storage facility. It really appears they just want to sell your stuff. Again, I believe those auctions and selling-off practices should be outlawed or at least delayed for a minimum of 7 or 8 months so that people have the chance of getting back on their feet. And yes, I forgot to mention, I live over 1000 miles away, so dropping in to pick up my stuff is not even an option right now. Then of course is their insurance mandate, the constant rate hikes, it's just terrible. Well, I guess I have vented enough for now, but I'm certainly not done with them yet. read more

Angela was the girl that showed me to my storage unit and explained pricing. She was extremely efficient, detailed and friendly. I highly recommend Public Storage because of Angela. read more

When I went in I was greeted by two very kind, sweet men, they made sure I understood everything they offered and how to access my storage unit. While it can be expensive to rent they worked with me and understood the situation I was in. They gave me tips on how to avoid extra fees and it seemed like they were genuine people. which is important to me. I recommend them to others and read more

I share the same sentiments as previous posters as they relate to the company's pricing policy and lock purchase requirement. But this location has one saving grace in the form of it's manager, Angela. She takes some pain out of the experience by being friendly, efficient and responsive to unit owner's concerns/problems. The company is fortunate to have her. read more

Initially there was an issue with my move in time. I had told the office that I would be moving in between 2 -3 on Sunday. After a very stressful day of moving, I came to Public Storage only to find it closed until 3:20. It was 2:50 and no one in sight. I was very upset as I was paying people by the hour to help me move. As my daughter and I waited, I saw a man with a Public Storage tag at the Quick Chek and I approached him. I explained the situation and he very graciously cut his break short to accommodate me. I was very shocked and very happy that he did that for me. It saved me time and money. Brian was very helpful through the entire process. Thank you, Brian, I appreciated it. read more

Angela & Kassie very professional & friendly willing to assist in the process. I would recommend this location.