In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, "We're not a nonprofit," and "It's a sign of the times." This isn't about covering costs--it's about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you're currently using their services, consider moving out. If you're thinking about signing up, look elsewhere. Let's not support businesses that prioritize profits over fair treatment. read more

Staff is extremely helpful. Price and facilities excellent. No issues at all would choose again. read more

worst customer service. so rude you cant even imagine. no trash cans, no toilet. you cant even use their parking. everything is fine but cant forget their way to talk to the customer. not one or two time. every time. when they will increase your rent, they dont even bother to tell you. read more

Lahnisha did help me out renting my parking spot , she is super nice and super helpful! She made the process so easy and simple .

It has been a pleasure doing business with Public Storage. We had a great experience when we called and asked questions. Rosa was wonderful to work with at the Edison NJ Location. She called me back several times to answer questions and set up appointments to meet with us. She helped us so much and went over everything to make sure we understood. We are so happy with her expertise, professionalism, and friendly help! Thank you! read more

I am writing to tell you about the extraordinary service I received from Shawndel at Edison Public Storage. The first time she helped me was several weeks ago when I had to locate my storage locker where I had stored boxes of my papers and books after I retired from Rutgers. Shawndel helped me learn how to use the keypad to open the gate. She walked down to the storage units and showed me where mine was located. I couldn't find the key to my lock and I asked her what it looked like. She examined the keys on my keyring and pointed out which one was the correct one. She must have spent a half hour working with me and she answered all my questions and was so pleasant and cheerful and helpful. Any company would be lucky to have Shawndel working for them. The second time she helped me was today. I called because I could not set up an online account. I must have called her 5 times with different questions and each time she was pleasant and didn't get tired of helping me. She helped me solve my problem. I really appreciated her help and patience. Yakov read more

I reserved my unit online and meet up with Shannon in the office today. She made the process quick and effortless. She was friendly and professional. She made sure I was aware of the policies of the company and answered any questions I had. I felt assured my property will be safe here in its temporary home. read more

After several attempts to contact the DM, I have not so much as heard a peep from the company. AWFUL customer service. I will never store goods at a Public Storage facility again. It was a big mistake. read more

This is a ripoff, they offer the units at discount price and 2/3 months raise the charges very high and keep raising. Very very bad company policy. They are out to rob the poor customers. Though the staff is very polite and helpful, but the company policy is RIPOFF. read more

Customer service was excellent. The manager, chao, helped me pick a reasonably sized unit and when he realized he had no inventory to suit my needs he referred me to another facility. Only disappointment was when he transferred my account he couldn't apply the 10% on line booking discount. read more

If I could give this storage place a ZERO I would. Has to be the WORST storage facility EVER!! Please STAY AWAY from here avoid it like if it was the BUBONIC PLAQUE!! There customer service is HORRIBLE! I rented a 5x10 storage unit back at the end of Feb of 2020 mind you first time ever renting a storage unit and because of this spot it will be my last. Not only did I get charged $80 from the 28th till the 1st then get charged on the 1st again for I don't remember how much but I made sure my unit was paid every single month it being deducted out of my credit card each billing cycle fast forward to when I moved my stuff 7 mos later to August 31st made sure all my stuff was out on the 31st as I was told by customer service through phone because the people at the storage unit never pick up there phone, the woman I spoke to ( customer service not at location ) told me to make sure all my stuff was out, take lock out and leave door cracked open by the 31st so I did. Therefore I won't get charged mind you I paid my unit till the 31st now how do I get an email saying I owe $101 something and if I don't pay I will be taken to collections so I call and of course no one answers at the storage place go figure!! I call again and call for new storage and customer service there transfers me to another customer service agent so I explAin to the lady my situation she said I was correct and I shouldn't be charged. She said THE PROPERTY MANAGER today 9/1 put in the charge and wasn't suppose to so she gives me the direct line to call and guess what they don't answer!!! I will def be taking this to court if they even try to charge me or take me to collections I have name and numbers of all whom I have spoken to and said I'm not suppose to be billed!!! So please people do yourself a favor there are plenty of storages places that are far way better than this place, not to mention there are no security cameras in that location something happens you are screwed it's not safe at all.... They are way to pricey for the little storage units a 5x10 just went up to $112 seriously ?? There is no AC and there were bugs all in my boxes when I moved out!!! STAY AWAY FROM THERE!!! read more

Cost too high! there are many more better equipped storage facilities to choose from that don't cost as much as this place! Moving to something more affordable at the end of the month! The other reviewers were spot on in their descriptions of this place! Management is of course friendly, that's their job! read more

Awful experience. Go somewhere else. after 5 months, my rental went from $108 to $136. That's a 26% increase. They do it because they know it's too exhausting for a customer to rent a truck and move to a different location. When I called to complain, I was told it can happen and I was informed when I first moved in. Was never told. and a 26% increase is ridiculous. Also, on moving day, the elevator was broken. On the 30th, the end of the month when people move, the elevator was broken. The guy at the front desk said a work order was submitted (before his shift), but didn't know when it would be fixed and no DMs (managers?) were there to help expedite it. Great management!. On the other hand, he was nice enough to help me move a heavy dresser and air conditioner down the stairs. This place only seems to want to collect your money while you have to adjust to their maintenance issues. Very disappointing. read more

Jessica is the best !!!! She has gone above and beyond her normal duties several times to make sure I had what I needed, made sure I was not charged extra and many other "little things" that in the customers eyes ARE HUGE. Not many companies look out for their customers lately and that made my stay with Public Storage very positive. Thank you very much Jessica! You rock!! read more

My experience has been wonderul with the Old Post Road location in Edison. Adrian is a real asset to the company. I think she has been there a short time, but I have been absolutely satisfied with the level of service and friendliness. I have never had such a great experience in renting a storage space anywhere ever. read more

I was a customer of this store, and the service was very good! If anyone was to place their stuff there, I would say it was a good idea. the store manager, Debbie, was so nice, and she really worked with you. I would recommend this Public Storage, esp. to those in Edison area! read more

From the very first day at Public Storage, I should have walked away! At the gate you have to exit your vehicle to put the code in to open the gate. The large door that leads to the elevator has to be manually lifted (not an automatic garage door like most places) The walls and appearance of the interior is dingy and not well lit! The cart to take your stuff to your storage unit is a busted ass wire cart that reminds me of an old wire shopping cart. The lady in the office told me that they only have one and planned on getting new ones........but that never happened! The price you'll pay for all of this is higher then most other places because they tack on a tax and insurance charge after you sign the papers for the lower price. If you happen to visit your unit after it rains, be prepared to get your feet wet because in order to exit the property, you'll have to walk through about 2 inches of standing water to get to the gate keypad..... AVOID this place! ....Seriously!! read more