This is the third time we have used Circle Storage on Struble Road. We have always had very good…read moreservice. Derrick ( I think this was his name.) always provides excellent customer service. He explained different options and worked with me to save me the most money. I have had no problems with the pricing, it was exactly as described. I reported a broken door handle and he was very prompt in getting it fixed the next day. My family will continue to use this location as it is so centrally located for us and provides what we need.

This is a very bad to place your items in Storage. I requested on the first day to have her call me…read moreback regarding changing a payment date in which I never received a call back. Secondly, my husband and I were deliberately lied to about getting 50% off the next month's rent. I was having trouble creating a login to pay my 50% off for the month of September 2016 and I called in to get some assistance and Customer Service Rep referred my call to her District Manager and after getting logged in to my surprise I notice the adjustment had not been made. When I went to question it with Management he told me that I was not able to honor it because we had not paid the first and next month's rent up front. I explained to him the Customer Service Rep. had not informed us that we had to do that. She lied to management and us and said she had told us when we signed the contract which was a third lie. Management told me we had to pay the full amount and would not be able to get an adjustment no questions asked. We decided to vacate the storage today and gave them the required 10 day notice and was still charged the full amount for September storage. I handed Dana my card for payment and she threw it back at me after the transaction while management was standing there and nothing was said. This is bad business, bad behaviors, deceitful and an awful experience, these folks are liars and hustlers and please beware of scams like this. #Bewareof liars.

Horrible storage unit. I moved here in August and came today to vacate and move my belongings,…read moreEVERYTHING WAS RODENT INFESTED ! Rhea, the manager of some sorts told me that I'm October, one of the units on the premises was found to be rodent infested. Guess that they didn't do....Notify current renters so that they can asses their belongs. Do the math... this happened in October , it's mid May now as I'm writing this... needless to say my property is ruined and possibly diseased. Can't move my belongings into my house but I had to move it out of extra space so I can't get charged any further. EVERYTHING IS DAMAGED It's rat infested DONT STORE YOUR BELONGINGS HERE!!! Photos will be be attached and this will be reported fue

Judy, the new manager, is the rudest person I have ever met. All my stuff is ruined and mice are…read moreeverywhere. disgusting! Not to mention they gauge your rent after 3 months by $80 Just because they can even though they don't mention anything when signing your lease. she said the mice are not her problem - hello your disgusting units caused this issue, how about an apology. Mice droppings on all my nice stuff - now all garbage. im calling the board of health on judy and extra space storage. I told her I was leaving a bad review and she said go ahead. I told her I was leaving a poor review and she

Great place, secure and the staff is always on top of it. The lot and the units are always clean.read more

I have left multiple messages and sent emails asking simply when my due date is, no statement, text…read moreor email is sent when payment is due. I checked my account Friday 1/3 and had a zero balance and Monday 1/6 I got an email saying it was past due. I've only had the unit 2 months, when I reserved it I wasn't able to get in, I didn't have the gate code, when I finally reached someone they said they tried to call me and couldn't get through. I had no missed calls or voice mails, they also had my street address and email address so they could have contacted me that way. The just complete lack of response is frustrating, I've been trying for over two weeks now.

I requested three quotes from Thumbtack for labor only to move things from a large storage bin to…read moreanother. From our conversation, I could tell (I've moved over 35 times in the last 54 years) that they would do a great job. Unfortunately, as a retired teacher, I had to go with the absolute lowest bid, and those folks did a fine job. Precise Timing's bid was very, very reasonable, and I would highly recommend them.

Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

Guys were super polite which is nice. However, some damage occurred at both residences (from and…read moreto). Also bid was approximately $650 to move small 2 Bdrm apt. However total cost was more than $1500. Felt ripped off.

I really can't say enough good things about this company. From the salesperson taking my first…read morequote, to the last box dropped off at my new home, I felt completely taken care of from the first second. I've used other moving companies before and this was hands down, the best experience. Both of my movers, Nick and Jake hustled, but used complete care with my belongings. They helped me pack small items without hesitation and loaded all of my items with a smile...IN THE RAIN. They were entertaining and insisted on me relaxing while they did the hard work. There is lots of competition in Nashville, TN but I can assure you that your next move will not be stressful at all if you use Black Tie. I hate moving just like everyone else, but this was an exceptional experience. Will use Black Tie for any future move. 100%. Tyler Cole - 2019 customer Nashville, TN

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

I experienced the worst move ever with this company. Also, they have refused, short of a lawsuit,…read moreto resolve the issues that resulted in my rating. We moved on March 9, 2022. During the move floors were unprotected and gouged and scratched and walls were also scratched and gouged. A 3 piece wall unit was ripped apart without the connecting bolts removed. In addition, 2 of the 6 glass doors were broken. A dryer and freezer were both damaged and the freezer stopped working. Parts were left anywhere. For example, 2 futons were taken apart. At the new house futon parts were found in the garage, some in the kitchen and others in the basement. Shelves to a bookcase were not found. Trash was left behind in our yard after they left. This is not a comprehensive list, just the major highlights. I filed a claim, and almost 4 months later here are the results. The damages to floors and walls cost over $1600 to fix. They offer $0 to repair. The bookcase cost $1100 30 years ago, and $7000 to replicate. They offer $850. The freezer reimbursement offer was $60. I elected $10,000 insurance, but you see the results of my claim submission. Here is Moving Ahead's last reply to me: If you still do not find our current offer to be acceptable, the next step would be to begin the arbitration procedure, as outlined in the documentation you have already received. If you have any questions regarding this process, I would be happy to assist in any way possible.. Thank you, Steven Mutter General Manager T: (513) 591-9818 movingaheadservices.com The character of any company is evident in how they respond when they make a mistake. You judge for yourself. My advice, buyer be very aware with Moving Ahead!

This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!