Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

Love the staff there extremely friendly. Love the fact that I can access my storage 24/7. The…read morestorage unit is clean and easy to access. Been with them for a few months and they haven't increased the charge. Unlike some other places. All in all several months later and I'm happy.

If I could give U Store and Donald a ten star review I would. He was amazing to work with and…read morebailed us out when we were moving by being super flexible and he charged us literally half what most of the other storage places wanted to charge. Thanks Donald!!!

They will increase your rent every few months and next thing you know you're paying $120 more than…read morewhat you signed up for. They do not give you pro-rated rent after move out if you've had automatic payments on. Safe yourself the hassle and rent elsewhere!

Emy at the Allisonville Office Dr. location in Fishers, IN was terrific. She quickly helped me…read moresecure a climate controlled unit and thoroughly explained the financial options. Very friendly and professional. Stop by and see Emy for your storage needs.

I am highly impressed with this location. I have had to speak with the staff a few times due to me…read morelosing my storage keys and they are really friendly and helpful. Don, the manager, in particular made a lasting impression on me. He went out of his way to call me back quickly and helped me find a solution to resolve my issue. I also appreciate that not just anyone can walk on site but do need a code to get in. It made me feel safe to keep my belongings there. I highly recommend using them.

We rented a rather small unti (5' x 5') to store items for our HOA…read more The rate went up from $34/mo to $68/mo over the course of around 14 months. I decided to find another provider. But then I discovered that the exact same unit could be booked through the web portal for $34/month. I phoned the site manager and tried to get the company to just do a transfer or give me the rate from the internet. I was told it "wasn't possible". Then I spent an hour moving all my stuff. There was nobody in the office at the location to respond to help with checkout/checkin and closeout of the old unit, even tough it was during advertised business hours. When I reached out to their customer service by phone the next day, I got a totally different story and was told I could have just done an account transfer. They didn't want to give me a prorated month for the unit we moved out of. Just seems like the left hand doesn't know what the right hand is doing here. I called Madge 3 times and got no response...

Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

I have used storage unit company's before and they normal aren't very helpful about explaining…read moreterms and agreements on your lease and making sure you understand what you're responsible for. But Richard at prime storage was very helpful and I would recommend prime for anyone with storage needs.

DO NOT RENT ANYTHING FROM HERE!!!! Cindy Maynard tried to "hustle me" out of $5.00 in gas after I…read morerented the U-Haul for $178. Fortress U-Haul records the gas from the previous rental, then moves the trucks from inside to outside the gate daily until the next rental. Fortress U-Haul moved my truck back and forth for over two months and expected me to pay for the gas. The tank was empty when I picked up the vehicle. After I returned the vehicle, I showed Cindy the pictures I took of the empty gas gauge right after I picked up the truck, two receipts for gas I purchased before and after I used the vehicle, the gas gauge after I refueled and she threatened to sue me for $5.00... I told Cindy "PLEASE DO" ... I just happen to be a lawyer! ... see same comment on Better Business Bureau website. - Jim W.