We recently moved out of a unit that we'd been renting here for years. We arrived on a Sunday…read moreafternoon and approached the gate to enter our code. It was not working. We called the customer service number and were first advised that we could only get a new code by contacting our local office, which is closed on Sundays. After explaining that we needed to gain access immediately (we were in a U-Haul truck and ready to move out), we were placed on hold while they tried to open the gate for us. Another guest arrived and we had to move out of their way. We were reluctant to enter behind them, because a code is also needed in order to exit the property. After some time, the representative returned to ask if we'd gained entry. After advising them that we had not and explaining our reasoning for not entering behind the other party, the gate was remotely opened for us. We asked how we would be able to exit and were then advised that we'd have to call back to be let out as well. The process was lengthy, and we were not satisfied with that resolution, but we weren't offered any other options. Upon approaching our unit, we observed a dead, decomposing mouse just outside of the unit. After entering and assessing our property, many items had been damaged and/or destroyed by pests. Boxes and textiles had been tattered, torn and chewed to bits. The day was cold, wet and rainy, and we were up against a ticking clock revolving around our truck rental, otherwise we would've documented this for insurance purposes. Considering the escalating rent costs related to keeping and maintaining this unit and the associated insurance, we were disappointed by the inefficiency of the pest control. After loading our truck, we had to call customer service again to be let out of the property. The representative that we spoke with this time was much more understanding of our situation and provided us with a temporary code to use not only for exiting then, but for use the rest of the day. We had to return once more to load the last of our items and sufficiently clean the unit for termination of our rental agreement.

Not very happy with this storage facility. When you are paying top price you expect locked gates…read moreand cameras pointing at your storage locker. My locker was one of the few on the property that did not have a camera pointing in the area of the locker. Also moisture got inside of my locker and damaged some of my items. Very disappointed in this facility. I didn't not get my money's worth.