They were super quick to respond when I first started looking and tentatively online. Very…read moreknowledgeable and friendly staff. Great at suggesting ideas when I wasn't sure which sizes I needed as I was moving two units from another location to this one so it was closer to me but also so I could have one be controlled air unit. The facility and the grounds were very clean, there were no bugs or things that were bothering me about our former location.

I recently rented this space. And was really upset because they do not give refunds. They do not…read moretell you this upfront. I moved out of my unit. I was told I would get a refund and then manager sent me a very rude email. Basically stating he would not return the $62. I'm very upset. I do not recommend these crooks.

We've been there for a few years and our rent kept going up despite all the difficulties getting to…read morethe units with construction as well as they don't seem to keep the grounds as clean as other facilities because there are tons of bugs all over the outside of units and until recently we had hardly any spider webs but they have gotten worse so I think it's an indication of the fact the grounds are not as clean as they should be and maybe the pest control is lacking from before. There's areas where there is puddles of mud that form when it is rain making it dangerous and difficult getting to one of our units and during the summer this area seemed to be an issue with mosquitoes and when we bring our son both of these were always a concern to have to keep reminding him to stay out of it or be careful and to come home with mosquito bites. We mainly moved due to price increases and the fact we found something closer to our home with controlled air space but the fact they were not keeping the grounds as clean sure made it a lot easier to make the decision despite the cost to move which is not cheap.

How many times is it ok for you guys to raise the cost of a unit? Every few months you will get a…read moreinnocent looking post card that just says "change of address " on the outside, but when you open it, surprise. It's another "small" bump on the cost of the unit. Since lost people have them on auto pay you would never even notice. I started at $70 a month and just received another magic postcard that would make it $125/mo. Thanks but no thanks. I will be moving my stuff out of there within a few days. Rip off.

I have been using this place for several months now and have been very happy here. The 2 employees…read moreI see are both excellent and very helpful, Emily has helped me several times. They also make me feel safe here coming & going. If I email questions I get a very quick reply. I had a door issue they were quick to respond and address. I like the code to get in & out so I can come and go as I need to. I chose a non climate control unit, because I need drive up access. Otherwise I think I would suggest you get one with climate control for your own comfort if you will be in & out. Not an issue with the facility, just a suggestion in general. It is a little pricey, and you need to have insurance on your items. It was easier to just use theirs, so that is what I did, no issues thus far. A few things to note that I was not aware of- There is nowhere to toss regular trash, I have to take it with me. They have a dumpster you can use but there is a monthly fee and it wouldn't be worth it unless you had a lot of trash to dispose of each month and I do not. They did offer to assist if I had a box or something as a one off which was very nice of them. The other thing that surprised me was it costs more to have extended hours access. I do not recall how much it was because the regular access hours are early enough and late enough for my needs so I think you'd only need it if you come really early or return really late.

Premier Storage customer service is both professional and friendly. The storage spaces are clean…read moreinside and out and applying for space is handled quickly and they make it easy on the client.

Allen runs an honest business and is someone you can trust with your belongings. No matter how…read morevaluable or for how long, Allen will make sure the doors into the storage buildings secure properly, the exterior lighting works and the area is clean. Once inside, the storage lockers are clean and the walkways are clear. He greeted us every time we arrived to drop off more items or to retrieve items. He answered every question we had over the phone, prior to our securing a rental space and the prices remained what he quoted us over the phone, once we arrived. As a parent out of state, you want your young adult children to encounter other adults they meet in the world to treat them with respect, courtesy and honesty. Allen did all of that and almost felt like family in the end. He knew my daughter was navigating this on her own as she interned for a season with the Atlanta Falcons and that she wouldn't be a long term renter and that didn't matter. He would do whatever he could to make her rental experience as smooth and simple and as affordable as possible. So if you ever need to store your belongings in the Flowery Branch area, you need to go to USA Storage Centers and ask for Allen. He's our guy and he won't let you down!

We had a unit for a year while we were moving out of state. Chrissy was very nice and really took…read morecare of the property. I think she has moved on as we have been dealing with Alan now. He is also very nice. I highly recommend using them!